have 3/7 and 3/8 but not the 1st night
I believe I backed those files up before your old recorder was formatted and sent them in the mail to you. The reason you weren't aware of that until now is that I had an incorrect email address for you. You should see the files sometime this week.
To clarify Sound Devices repair process a little, the service labor rates are as follows:
7-series recorders, 442 and 442N mixers: $235 / unit.
302 mixer: $115 / unit
MixPre, MM-1, MP-1, HX-3, USBPre: $75 / unit
These rates are flat rates and do not include parts. We do not charge by the hour at all. These rates apply only to out-of-warranty units (All new units come with a 1 year warranty). Repairs performed within the 1 year warranty period are free-of-charge. All repairs are warrantied for a year after the date of repair; Meaning that if the unit comes in for repair and it is determined that the failure was due to components / systems repaired by us in the last year, the current repair is free-of-charge.
All units that come in for repair are inspected in detail before, during, and after going to the repair technicians. If the reported problem can't be duplicated, we contact the customer to ensure that we have all the pieces of the puzzle and that we're doing everything we can to address the issue. We also do preventative maintenance and address any issue that we find that weren't reported. As well, we perform free-of-charge production hardware updates to older units that require them to bring the unit up to current production standards. Before leaving the factory all repaired units must pass the same exact bench test that new units do coming off the line.
One caveat: The terms above apply only to repairs done here at our factory in the United States. Terms and rates for repairs done at authorized international partners are determined by those partners (Although the 1 year warranty period still applies).
Nic Stage
Sound Devices Support
nic_stage[ReplaceWithAt]sounddevices.com
1-800-505-0625