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Offline Chuck

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Netflix streaming problems
« on: December 26, 2010, 10:59:56 AM »
So, I bought a Sony BDP-BX37 (S370) at Costco about a month ago so I could stream Netflix to my HD TV.
I ran a hard wire to the Sony from my router. When I test my internet speed, I get 10mbps - 12mbps consistently on my main computer.

The problem is that when watching anything on Netflix in HD, it pauses several times during play back to re-buffer. Even when I don't use the computers attached to the network.
I'm wondering if this is a common problem with Netflix streaming?  ???

I called Netfix, they say it's my internet connection speed. I call Comcast and they say I have a 12mbps account, and there have been no problems with my internet connection. Netflix says I need at least 5mbps and no less than 1.5mbps. From what I can tell, my network is easily compliant with that requirement.

So, is it the Sony player? If it's the player, I'll bring it back and get another one.  ???

I really don't know what to do. When I works, streaming Netflix is awesome. The HD looks very good. But, I'm not OK with the constant pausing.

Anybody out there have some insight on this?

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Offline Church-Audio

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Re: Netflix streaming problems
« Reply #1 on: December 26, 2010, 04:57:37 PM »
So, I bought a Sony BDP-BX37 (S370) at Costco about a month ago so I could stream Netflix to my HD TV.
I ran a hard wire to the Sony from my router. When I test my internet speed, I get 10mbps - 12mbps consistently on my main computer.

The problem is that when watching anything on Netflix in HD, it pauses several times during play back to re-buffer. Even when I don't use the computers attached to the network.
I'm wondering if this is a common problem with Netflix streaming?  ???

I called Netfix, they say it's my internet connection speed. I call Comcast and they say I have a 12mbps account, and there have been no problems with my internet connection. Netflix says I need at least 5mbps and no less than 1.5mbps. From what I can tell, my network is easily compliant with that requirement.

So, is it the Sony player? If it's the player, I'll bring it back and get another one.  ???

I really don't know what to do. When I works, streaming Netflix is awesome. The HD looks very good. But, I'm not OK with the constant pausing.

Anybody out there have some insight on this?

Yeah when I try and watch it on my net book its a problem.. My wii seems to stream it just fine. But I only watch in 780 not 1080.
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Offline rastasean

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Re: Netflix streaming problems
« Reply #2 on: December 26, 2010, 09:03:14 PM »
We have a wee and recently streaming issues have occurred when the router was moved into a different room so for the time being, its sitting on the ground outside the room. It still looses the internet connection somehow so we just reset it and resume streaming.

For your issue, I would try to bypass the router and see if it stalls out. If it still does, take it to a friends place who also has comcast to see what happens. If it still occurs, I would suspect the sony s370.
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Offline Chuck

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Re: Netflix streaming problems
« Reply #3 on: December 27, 2010, 09:22:47 AM »
My router is a bit old. It's the D-Link DI-524 C1.
Are there any ports I need to open or settings I need to change for Netflix?
I read somewhere that it may be a router firewall issue?

I'm starting to think it may be the router...
I found the latest firmware (2006) for it.
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Offline rastasean

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Re: Netflix streaming problems
« Reply #4 on: December 27, 2010, 11:39:58 AM »
I did only about 5 minutes of searching to see if netflix uses a particular and specific port but I could only find people speculating it using 80 which is also www.
Also, all the posts seemed to be mentioning wireless streaming--not a direct connection.
Perhaps to test it, you can
a) temporarily disable any router firewall
b) connect sony into modem directly. 

In your oP, you say hardwire. Does that mean the actual network cable from the router sony to the router?
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Offline Chuck

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Re: Netflix streaming problems
« Reply #5 on: December 27, 2010, 11:51:33 AM »
Yeah, I have a network cable run from my router to my Sony BD player.
I did find a couple of posts that suggest some tweaks to my router set-up that might help.
I'll have to try them after work today.
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Microphones: (2) Microtech Gefell M300, (2) AKG C 480 B comb-ULS/ CK 61/ CK 63, (2) CAD GXL1200 (cardioid and sub-cardioid capsule & electronics mod), (2) Audix M1290-o, (2) Micro capsule active cables w/ Naiant PFA's, (2) Naiant MSH-1O, (2) Naiant AKG Active cables, (2) Church CA-11 (cardioid), (2) CAD C9, (1) Nady SCM-1000 (mod)
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Re: Netflix streaming problems
« Reply #6 on: December 27, 2010, 12:30:53 PM »
I would bypass the router just to be sure thats the problem before you go chasing ghosts, Chuck.
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Offline rastasean

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Re: Netflix streaming problems
« Reply #7 on: December 30, 2010, 09:51:01 PM »
Have you attempted to bypass your router and do a direct connection yet?
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Re: Netflix streaming problems
« Reply #8 on: December 31, 2010, 10:43:26 AM »
Yes, I did bypass the router and I am experiencing the same problems. Some nights the it works well. But, some nights it's really bad.
Reality is merely an illusion, albeit a very persistent one.

Microphones: (2) Microtech Gefell M300, (2) AKG C 480 B comb-ULS/ CK 61/ CK 63, (2) CAD GXL1200 (cardioid and sub-cardioid capsule & electronics mod), (2) Audix M1290-o, (2) Micro capsule active cables w/ Naiant PFA's, (2) Naiant MSH-1O, (2) Naiant AKG Active cables, (2) Church CA-11 (cardioid), (2) CAD C9, (1) Nady SCM-1000 (mod)
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Offline kindms

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Re: Netflix streaming problems
« Reply #9 on: December 31, 2010, 11:05:16 AM »
I have been streaming netflix to my ps3 through a router on a 3.0/768 DSL connection. I never have drop outs. So you certainly have way more bandwidth then is needed.

If the issue is int. I would suggest loading up the netflix streaming on a PC and on your standalone box. Pick the same show/movie and see if they both experience the trouble at the same times. Or if it is easier when you encounter the issue with the netflix stream have a computer near by and see what the connection is doing at that time.

You should be able to narrow it down that way if you haven't already.

Buffering would suggesting network congestion.

I see you bypassed your router. So it is either the device or your connection. My guess is it is the connection. It is the only thing you don't control and the cable/telco techs aren't usually all that willing to try to track down INT issues. You have to basically get them on the phone while it is happening to show them. Anything after the fact they will simply dismiss as user error etc.
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Offline George

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Re: Netflix streaming problems
« Reply #10 on: December 31, 2010, 11:06:26 AM »
 Did you update your firmware by any chance?
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Offline Chuck

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Re: Netflix streaming problems
« Reply #11 on: January 01, 2011, 07:40:56 PM »
I'm running the latest firmware for the Sony.

All my problems are from watching HD content...
I just did some experimenting today.
I tried with the router, without the router, with no other computers running on the network, etc...
I'm still getting long pauses during most HD content.

I even did speedtests during several of the pauses, and I always get the same approx. 11mbps download speed.
Reality is merely an illusion, albeit a very persistent one.

Microphones: (2) Microtech Gefell M300, (2) AKG C 480 B comb-ULS/ CK 61/ CK 63, (2) CAD GXL1200 (cardioid and sub-cardioid capsule & electronics mod), (2) Audix M1290-o, (2) Micro capsule active cables w/ Naiant PFA's, (2) Naiant MSH-1O, (2) Naiant AKG Active cables, (2) Church CA-11 (cardioid), (2) CAD C9, (1) Nady SCM-1000 (mod)
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Offline rastasean

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Re: Netflix streaming problems
« Reply #12 on: January 02, 2011, 03:57:27 AM »
are you able to watch non HD content without the pauses?
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Re: Netflix streaming problems
« Reply #13 on: January 02, 2011, 06:48:39 AM »
Chuck, have you tried to watch Netflix on a normal computer or laptop. Ideally I would plug a network cable into a computer at the same location as your Sony player.

If that clears it up, you probably need to replace the Sony player...if not, it may be something else. Either your network, router, cable modem or the Comcast connection.

FWIW, I have no problems watching Netflix with Comcast in Boulder. Works great with either my Roku or any other computer, including wireless.
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Offline Chuck

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Re: Netflix streaming problems
« Reply #14 on: January 02, 2011, 11:10:36 AM »
are you able to watch non HD content without the pauses?

Yes, and I can watch some HD content without problems too.

Chuck, have you tried to watch Netflix on a normal computer or laptop. Ideally I would plug a network cable into a computer at the same location as your Sony player.

If that clears it up, you probably need to replace the Sony player...if not, it may be something else. Either your network, router, cable modem or the Comcast connection.

FWIW, I have no problems watching Netflix with Comcast in Boulder. Works great with either my Roku or any other computer, including wireless.

I didn't know I could watch HD on my laptop. Actually I doubt my laptop old Toshiba Satellite can handle HD.
I've talked to several people about this and it sounds like it may be my player. I'm off to CostCo today to return the Sony and look for a Ruku.
Reality is merely an illusion, albeit a very persistent one.

Microphones: (2) Microtech Gefell M300, (2) AKG C 480 B comb-ULS/ CK 61/ CK 63, (2) CAD GXL1200 (cardioid and sub-cardioid capsule & electronics mod), (2) Audix M1290-o, (2) Micro capsule active cables w/ Naiant PFA's, (2) Naiant MSH-1O, (2) Naiant AKG Active cables, (2) Church CA-11 (cardioid), (2) CAD C9, (1) Nady SCM-1000 (mod)
Pre-amps: Naiant littlekit v2.0, BM2p+ Edirol UA-5, Church STC-9000
Recorders: Tascam DR-680, iRiver iHP-120 (Rockboxed & RTC mod), Denon DTR-80p

Recordings on the LMA: http://www.archive.org/bookmarks/ChuckM
Recording website & blog: http://www.timebetweenthenotes.com

 

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