Just saw the response to this post.
We've been faithfully serving the taper community for 17+ years. Each year we help a few thousand folks with equipment and advice. If we get 20 repairs back in the shop each year, we consider that a lot. Considering that there are over 10,000 sets of our mics being used out there, that's a very small number.
We're not perfect; we screw up now and again. We can't satisfy everybody, but we try. We have thousands of satisfied customers, but it only takes a handful of unhappy folks to make it seem like we don't do a good job, and that's simply not so.
Please have a look at the 30+ pages of user comments on the CSB and HEB microphone pages. That's what the folks we help really think of us.
Feel free to call us if you want to talk or need advice on a taping rig. We've been doing this for a very long time, have brought significant innovations to this community (clip-on binaural mics are our invention as is high resolution recording on PDAs) and continue to do so (have a look at TetraMic, HeadLine, 2Phant). Unlike some of the other vendors who serve our community, we really understand audio engineering and concert taping, and the sound quality, reliability and usablity of our products are second to none.
Len Moskowitz
Core Sound
www.core-sound.com