My frustration stemmed from the fact that I knew that was the case and was a willing customer ready to purchase. I was quite surprised, and subsequently disappointed, in the seeming total disregard and disinterest on the part of at least three or four different representatives I talked with, at being unable to get in touch with the right people there despite repeated efforts. Perhaps the problem was with their rep network here in the USA. Sales support issues aside, I asked numerous times to be connected with someone technically knowledgeable at the home office in the UK, which went nowhere. That experience, in combination with reading reports of at least two other members here at TS concerning deep frustrations with sales and service support, which in all cases ended with the members selling their microphones and moving on despite the promise of the technology when working correctly, forced me to look elsewhere.