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Seagate NAS and FTP

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Chuck:
I have a Seagate Central NAS: https://www.seagate.com/files/www-content/support-content/external-products/seagate-central/en-us/seagate-central-user-guide-us.pdf

Seagate has informed me the free portal I use, Tappin: https://remoteaccess.tappin.com will not work anymore starting in April. Meaning I will lose remote access to my files.

So, I've been trying to figure out how to access my files remotely via FTP on my NAS.

I have figured out how to get into the public folder, but I can't get into the private, password protected folder remotely for some reason.

Anyone out there have the patience to help me figure out how to make this work via IM's or a phone call? IM me if you can help.

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