I'm also disappointed with this group Morst. A page or two ago a comment was made that only 11 people have reported card problems. ONLY 11 out of 25.
What's clear from reading this thread is that many people are OK with the response Tascam has made to this issue, but what those people cannot seem to understand is that others have not been OK with Tascam's response. Frankly, to those that are satisfied, you have no right to decide for others whether or not they should be OK with Tascam or not. (In my case, I have a three year history with them dating back to unresolved DR100MKii issues, so my dissatisfaction has precedent that's driving my responses.)
However, it seems that the most important thing to many now is to continue assigning blame that the Tascam customer service rep seems to have left. Nevermind, that it's Tascam's job to respond to customer inquiries, no matter if they're edgy or not. Nevermind that Tascam provides bad to nonexistent service from their formal site. Since we can't get answers there, we needed to walk on egg shells with them here. Why? Because if we don't treat them with kid gloves, we might say something that doesn't sit well...even though they're customer service! IMHO that's backwards thinking.
So, yeah the customer service rep isn't here because he wasn't treated with loving kindness, but why do people continue to provide cover for their awful service? Isn't anyone besides me pissed off that Tascam cares so little about its customers that when they bail out on taperssection, we're left with NOTHING? To be mad at people for challenging their responses and 'chasing them off' is just twisted thinking that's conditioned by the fact that they suck at customer service in the first place. If they had REAL customer service, people wouldn't need to care as that much if they had someone here, though sure it would be nice to have a direct line to them.
What would customers say if Tascam shut down their customer service links on their webpage with a message that said 'we're outta here, people weren't being nice to us, so we've decided not to offer ANY customer service'? Would you be pissed at customers for complaining on their website and blame them for Tascam taking away customer services?