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Author Topic: R-09 repair?  (Read 4756 times)

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Offline MusicTech

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R-09 repair?
« on: May 01, 2008, 01:58:53 AM »

The slide switches on the back of my R-09 no longer "lock" into position, but rather slide freely and do not hold their position.  Ever had this happen? Ever sent one in for repair? If so, what experience, at what price?

Thanks.
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Offline GrandMasterMark

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Re: R-09 repair?
« Reply #1 on: May 01, 2008, 10:07:01 AM »
Mine is currently in the shop for a dead 4 way button on the front. Warrantee is for 1 yr parts and 90 days labor. Mine is 63 days old. Really makes me worry! Go to the Roland web page and then call them for info. Customer service at Roland is awesome.

Good luck
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Offline MusicTech

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Re: R-09 repair?
« Reply #2 on: May 19, 2008, 10:13:26 PM »

Well, I got an RA#, sent it in, and by the time I called to check if it had arrived the customer service rep told me it had been repaired and would be returned. No charge.

I had a problem with an R-1. They sent back a brand new unit in a sealed box (of course, that is when they were being phased out.)

Both units were well beyond the warranty period.

Really impressed with Roland's customer service.
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Offline SmokinJoe

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Re: R-09 repair?
« Reply #3 on: May 19, 2008, 10:44:19 PM »
Quote from: MusicTech on May 19, 2008, 10:13:26 PM

Well, I got an RA#, sent it in, and by the time I called to check if it had arrived the customer service rep told me it had been repaired and would be returned. No charge.


I had exactly the same situation.  Great service, no fuss.
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Offline neutrino

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Re: R-09 repair?
« Reply #4 on: May 19, 2008, 11:55:21 PM »
Quote from: SmokinJoe on May 19, 2008, 10:44:19 PM
Quote from: MusicTech on May 19, 2008, 10:13:26 PM

Well, I got an RA#, sent it in, and by the time I called to check if it had arrived the customer service rep told me it had been repaired and would be returned. No charge.


I had exactly the same situation.  Great service, no fuss.

And here as well when the mainboard died on my R1. Got a brand new one in box..
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