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Author Topic: Serious Problems w/ the Tascam DR-680 (and their customer service)  (Read 41754 times)

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Offline acidjack

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I have to say, since co-purchasing one of these with another taper in my area, I have been exactly as unimpressed with the functionality, build and general quality of this thing as I thought I'd be.

Besides that is now boots sometimes and says "Power Down - System ROM error", it also will not sync with the USBpre2 or any other digital source correctly. 

The USBpre2 has worked flawlessly into my R-44 every time.  I have it set to 24/48 and the 680 set to the same. 

It hit "PAUSE" on the 680 and instead of going into proper REC/PAUSE, a message constantly flashes in the background, but too fainly to read, that says "DIN ...."   I can't read the "..." part.  I checked the connection multiple times, tried assigning the digi signal to both channels 5/6 and the mix channels 7/8, and same thing happened both times. Better yet, when locked like this, the only way to get it out is to take the batteries out and/or cut the external power supply.

I don't know if it's an SD problem or a 680 problem, but given that the USBpre2 works fine with my other deck, I'm thinking it's the Tascam.  I believe my firmware is 1.20 (I checked a few hrs ago so may have that wrong).  It was purchased like 2 mo ago.

It really hurts the functionality of the deck for me for the last 2 channels to not work properly.  I know others have had similar issues with it, so unless my firmware is out of date, what can I do?

It really speaks poorly of Tascam that this thing doesn't work better than this. At minimum, it should not be the case that the deck just locks and can't be unlocked. 

UPDATE: It's not the firmware - both the 680 and the USBpre2 are at the latest firmware.  I have to think this problem is on Tascam's end, as I still get the faintly flashing "DIN UNLOCK" message when I connect the USBpre2.  It seems unlikely to me that it's the cable considering that the cable works perfectly well on the R-44. 

Any other suggestions, besides "call Tascam"?

I'm at least not getting the SYSTEM ROM error right now.  Running it tonight with 6 channels of analog, so we'll see how that goes.
« Last Edit: May 12, 2011, 12:14:18 PM by acidjack »
Mics: Schoeps MK4V, MK41V, MK5, MK22> CMC6, KCY 250/5, KC5, NBob; MBHO MBP603/KA200N, AT 3031, DPA 4061 w/ d:vice, Naiant X-X, AT 853c, shotgun, Nak300
Pres/Power: Aerco MP2, tinybox v2  [KCY], CA-UBB
Decks: Sound Devices MixPre 6, Zoom F8, M10, D50

My recordings on nyctaper.com: http://www.nyctaper.com/?tag=acidjack | LMA: http://www.archive.org/bookmarks/acidjack | twitter: http://www.twitter.com/acidjacknyc | Soundcloud: https://soundcloud.com/acidjacknyc

Offline John Willett

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Re: Bitching about/problems w/ 680 & USBpre2
« Reply #1 on: May 09, 2011, 09:53:43 AM »
I have to say, since co-purchasing one of these with another taper in my area, I have been exactly as unimpressed with the functionality, build and general quality of this thing as I thought I'd be.

Besides that is now boots sometimes and says "Power Down - System ROM error", it also will not sync with the USBpre2 or any other digital source correctly. 

It hit "PAUSE" on the 680 and instead of going into proper REC/PAUSE, a message constantly flashes in the background, but too fainly to read, that says "DIN ...."   I can't read the "..." part.  I checked the connection multiple times, tried assigning the digi signal to both channels 5/6 and the mix channels 7/8, and same thing happened both times. Better yet, when locked like this, the only way to get it out is to take the batteries out and/or cut the external power supply.

I don't know if it's an SD problem or a 680 problem, but given that the USBpre2 works fine with my other deck, I'm thinking it's the Tascam.  I believe my firmware is 1.20 (I checked a few hrs ago so may have that wrong).  It was purchased like 2 mo ago.

It really hurts the functionality of the deck for me for the last 2 channels to not work properly.  I know others have had similar issues with it, so unless my firmware is out of date, what can I do?

It really speaks poorly of Tascam that this thing doesn't work better than this. At minimum, it should not be the case that the deck just locks and can't be unlocked.

Have you spoken to Tascam about it?

And what was their response?

I have found , very very often, that people complain about a product on a forum but never talk to the manufacturer - the manufacturer is then never aware of a problem that needs a fix and does nothing.  But whenm told will sort it immediately.

Offline thekittycatt

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Re: Bitching about/problems w/ 680 & USBpre2
« Reply #2 on: May 09, 2011, 10:32:51 AM »
kirkd had a problem getting the 680 to lock with his USBpre2 when he first bought his USBpre2.  He talks about it in the 680 thread.  It works fine now.  You might want to send him a pm.

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Re: Bitching about/problems w/ 680 & USBpre2
« Reply #3 on: May 09, 2011, 10:42:34 AM »
Hey that was an issue with firmware on the USBPre2.  So you do need to have the correct firmware installed.  BUT if I am reading this right you are hving a problem with
1.) the deck giving you a SYS rom error message
2.) no digital lock
3.) reading the display on your 680. display that should read (DIN Unlock or Lock)

1. could be related to SD card?  I dunno. 
2. digital lock have you tried another cable?  Have you verified that deck and preamp are set the same IE: 48Hz or 96Hz
3. is there any chance that the contrast was turned down on the display.
4. make sure the pre2 and 680 have newest firmware. 
those would be the basics Has this been happening since you got the preamp?  Do you have a problem reading the screen when the pre2 is not in the chain?  What are you using to power the pre2?  What are you using to power the 680? 

Offline acidjack

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Re: Bitching about/problems w/ 680 & USBpre2
« Reply #4 on: May 09, 2011, 11:02:44 AM »
Hey that was an issue with firmware on the USBPre2.  So you do need to have the correct firmware installed.  BUT if I am reading this right you are hving a problem with
1.) the deck giving you a SYS rom error message
2.) no digital lock
3.) reading the display on your 680. display that should read (DIN Unlock or Lock)

It sounds like I may need to update the firmware on the USBpre2, as maybe that will fix it. The Tascam is on 1.20 which I understand to be the latest.  But yes, I have the other three problems as well.  Plus the deck doesn't seem to want to run at all off of new AA batteries.  The ROM error is just strange as this has started appearing when I turn it on, before I even connect the USBpre2.

What the display does is flicker the DIN message rapidly in the background rather than appearing brightly on the front.  The rest of the display is quite bright - it's just the error message that flickers rapidly. 

I also couldn't get it to digital lock with the digital out on an R-44, but I am now told that when connecting the digi-out of another deck, you may have to connect the digi-out of the 680 to the digi-in of the deck you are taking the out from, which kind of makes no sense to me, but....

Quote

1. could be related to SD card?  I dunno. 
2. digital lock have you tried another cable?  Have you verified that deck and preamp are set the same IE: 48Hz or 96Hz
3. is there any chance that the contrast was turned down on the display.
4. make sure the pre2 and 680 have newest firmware. 
those would be the basics Has this been happening since you got the preamp?  Do you have a problem reading the screen when the pre2 is not in the chain?  What are you using to power the pre2?  What are you using to power the 680?
[/quote
all good questions.  SD card is new and didn't give me this ROM error the last time I used it.  Not sure what that is about.  I haven't tried a different cable, but this cable is what I use in the -44 and it has worked fine many times.  I DID verify that the deck and pre and both set to 24/48

Screen contrast is fine - like I said, the problem seems to be that the message itself just flickers. 

Both the deck and pre are powered off of a Tekkeon batt running at 12v for the Tascam and the correct 5v for the USBpre2.  Batt powers the deck fine.  Batt powers the 44 and USBpre2 fine when used together.  USBpre2 seems to be working normally other than that it won't lock with the 680.   
Mics: Schoeps MK4V, MK41V, MK5, MK22> CMC6, KCY 250/5, KC5, NBob; MBHO MBP603/KA200N, AT 3031, DPA 4061 w/ d:vice, Naiant X-X, AT 853c, shotgun, Nak300
Pres/Power: Aerco MP2, tinybox v2  [KCY], CA-UBB
Decks: Sound Devices MixPre 6, Zoom F8, M10, D50

My recordings on nyctaper.com: http://www.nyctaper.com/?tag=acidjack | LMA: http://www.archive.org/bookmarks/acidjack | twitter: http://www.twitter.com/acidjacknyc | Soundcloud: https://soundcloud.com/acidjacknyc

Offline darby

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Re: Bitching about/problems w/ 680 & USBpre2
« Reply #5 on: May 09, 2011, 11:28:41 AM »
Hey that was an issue with firmware on the USBPre2.  So you do need to have the correct firmware installed.  BUT if I am reading this right you are hving a problem with
1.) the deck giving you a SYS rom error message
2.) no digital lock
3.) reading the display on your 680. display that should read (DIN Unlock or Lock)

1. could be related to SD card?  I dunno. 
2. digital lock have you tried another cable?  Have you verified that deck and preamp are set the same IE: 48Hz or 96Hz
3. is there any chance that the contrast was turned down on the display.
4. make sure the pre2 and 680 have newest firmware. 
those would be the basics Has this been happening since you got the preamp?  Do you have a problem reading the screen when the pre2 is not in the chain?  What are you using to power the pre2?  What are you using to power the 680?

1.) the deck giving you a SYS rom error message
2.) no digital lock
3.) reading the display on your 680. display that should read (DIN Unlock or Lock)


these were the symptoms I had when the main board on the 680 I had took a SHIT... sure hope this isn't your problem

Offline rastasean

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« Last Edit: May 09, 2011, 03:22:11 PM by rastasean »
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Offline acidjack

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #7 on: May 10, 2011, 09:05:59 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.
Mics: Schoeps MK4V, MK41V, MK5, MK22> CMC6, KCY 250/5, KC5, NBob; MBHO MBP603/KA200N, AT 3031, DPA 4061 w/ d:vice, Naiant X-X, AT 853c, shotgun, Nak300
Pres/Power: Aerco MP2, tinybox v2  [KCY], CA-UBB
Decks: Sound Devices MixPre 6, Zoom F8, M10, D50

My recordings on nyctaper.com: http://www.nyctaper.com/?tag=acidjack | LMA: http://www.archive.org/bookmarks/acidjack | twitter: http://www.twitter.com/acidjacknyc | Soundcloud: https://soundcloud.com/acidjacknyc

Offline hi and lo

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #8 on: May 10, 2011, 09:52:54 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

FML :(

Offline F.O.Bean

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #9 on: May 11, 2011, 04:23:49 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

Thats awful. Hope its a quick fix :( You should just resell once it gets fixed and buy another R44
Schoeps MK 4V & MK 41V ->
Schoeps 250|0 KCY's (x2) ->
Naiant +60v|Low Noise PFA's (x2) ->
DarkTrain Right Angle Stubby XLR's (x3) ->
Sound Devices MixPre-6 & MixPre-3

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http://www.archive.org/bookmarks/Bean420
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Offline darby

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #10 on: May 11, 2011, 04:51:23 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

boy, doesn't this sound familiar

Offline axomxa

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #11 on: May 11, 2011, 04:59:21 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

Boy, the more I read the more I'm glad I bought the B & H 5 yr plan. . . Will run my first mutlichannel project Friday night and already apprehensive about it. .  .
Mics: MBHO 603 (KA200N, matched pair) / AKG C460B (ck63, a60/ck1, NBob/PFA actives) / Senn MS14P (MKE 4012 supercards & 4010 cards) / AKG SE300B (ck91 & ck92)
Mic Cables: 15' 3 channel GAKable / 15' custom Star Quad / 12' Mogami
Pres/ADC:  Grace V3 / Denecke PS2 > Denecke AD20
Recorders: Tascam DR-680 (Busman mod) / Tascam D70 / Sony PCM-D50

Photography rig:
Canon 60D, EF 70-300mm f/4-5.6 IS USM

LMA tapes:   https://archive.org/search.php?query=crupi%20AND%20collection%3Aetree&sort=-publicdate
Etree tapes:  http://bt.etree.org/?searchsss=axomxa&cat=0

Offline F.O.Bean

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #12 on: May 11, 2011, 05:00:25 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

Boy, the more I read the more I'm glad I bought the B & H 5 yr plan. . . Will run my first mutlichannel project Friday night and already apprehensive about it. .  .

If I were you, I'd test it at home 1st by the horror stories I'm hearing already :P
Schoeps MK 4V & MK 41V ->
Schoeps 250|0 KCY's (x2) ->
Naiant +60v|Low Noise PFA's (x2) ->
DarkTrain Right Angle Stubby XLR's (x3) ->
Sound Devices MixPre-6 & MixPre-3

http://www.archive.org/bookmarks/diskobean
http://www.archive.org/bookmarks/Bean420
http://bt.etree.org/mytorrents.php
http://www.mediafire.com/folder/j9eu80jpuaubz/Recordings

Offline darby

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #13 on: May 11, 2011, 05:03:53 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

Boy, the more I read the more I'm glad I bought the B & H 5 yr plan. . . Will run my first mutlichannel project Friday night and already apprehensive about it. .  .

If I were you, I'd test it at home 1st by the horror stories I'm hearing already :P

run your D50 for a 2 channel backup

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #14 on: May 11, 2011, 05:08:00 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

Boy, the more I read the more I'm glad I bought the B & H 5 yr plan. . . Will run my first mutlichannel project Friday night and already apprehensive about it. .  .

If I were you, I'd test it at home 1st by the horror stories I'm hearing already :P


Thanks did just that last night and will tonight. . . and tomorrow night probably too ;-)
Mics: MBHO 603 (KA200N, matched pair) / AKG C460B (ck63, a60/ck1, NBob/PFA actives) / Senn MS14P (MKE 4012 supercards & 4010 cards) / AKG SE300B (ck91 & ck92)
Mic Cables: 15' 3 channel GAKable / 15' custom Star Quad / 12' Mogami
Pres/ADC:  Grace V3 / Denecke PS2 > Denecke AD20
Recorders: Tascam DR-680 (Busman mod) / Tascam D70 / Sony PCM-D50

Photography rig:
Canon 60D, EF 70-300mm f/4-5.6 IS USM

LMA tapes:   https://archive.org/search.php?query=crupi%20AND%20collection%3Aetree&sort=-publicdate
Etree tapes:  http://bt.etree.org/?searchsss=axomxa&cat=0

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #15 on: May 11, 2011, 05:10:25 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

Boy, the more I read the more I'm glad I bought the B & H 5 yr plan. . . Will run my first mutlichannel project Friday night and already apprehensive about it. .  .

If I were you, I'd test it at home 1st by the horror stories I'm hearing already :P

run your D50 for a 2 channel backup
Thanks Darby, already planned to run the d50 optical/tandem from the v3. . . really looking forward to this upgrade for the fest season so hopefully I'm a lucky one;-)
Mics: MBHO 603 (KA200N, matched pair) / AKG C460B (ck63, a60/ck1, NBob/PFA actives) / Senn MS14P (MKE 4012 supercards & 4010 cards) / AKG SE300B (ck91 & ck92)
Mic Cables: 15' 3 channel GAKable / 15' custom Star Quad / 12' Mogami
Pres/ADC:  Grace V3 / Denecke PS2 > Denecke AD20
Recorders: Tascam DR-680 (Busman mod) / Tascam D70 / Sony PCM-D50

Photography rig:
Canon 60D, EF 70-300mm f/4-5.6 IS USM

LMA tapes:   https://archive.org/search.php?query=crupi%20AND%20collection%3Aetree&sort=-publicdate
Etree tapes:  http://bt.etree.org/?searchsss=axomxa&cat=0

Offline Gutbucket

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Re: Bitching about/problems w/ 680 & USBpre2
« Reply #16 on: May 11, 2011, 05:27:41 PM »
Sorry to hear about the troubles going around.
I'm going to double check the input level match across all six channels of of mine this weekend with a signal generator.

I also couldn't get it to digital lock with the digital out on an R-44, but I am now told that when connecting the digi-out of another deck, you may have to connect the digi-out of the 680 to the digi-in of the deck you are taking the out from, which kind of makes no sense to me, but....

Just to clairify, there is no need for the reverse cable connection.  I've clock locked the DR-680 to the digital out of the R-44 multiple times to get 10 tracks. 
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Offline hi and lo

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #17 on: May 11, 2011, 06:36:03 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

Thats awful. Hope its a quick fix :( You should just resell once it gets fixed and buy another R44

We need 8 channels on one deck :(

There's already 3 R44's we can use, but apparently connecting them only syncs the transports, not the word clocks.

Offline page

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #18 on: May 11, 2011, 08:26:13 PM »
....and it's official. Deck is totally dead. Barely turns on (hold down PWR for 2+ min), all inputs dead.

Not very impressed with Tascam at all. Deck has been used less than 10 times.

Thats awful. Hope its a quick fix :( You should just resell once it gets fixed and buy another R44

We need 8 channels on one deck :(

There's already 3 R44's we can use, but apparently connecting them only syncs the transports, not the word clocks.

If you've got 3 it's doable;

1st R44 = 4ch, spdif out ->
2nd R44 = 2spdif in (dupe), 2ch new, spdif out ->
3rd R44 = 2spdif in (dupe), 2ch new.

You get 8 channels of content and 4 channels of mush (or redundancy depending on how you configure the outbound spdif signal). Hell of a way to do it, but in a pinch, if you've got 3 machines you trust and just need 8 channels or less, that would do it.

edit: actually, the usbpre2 works to your advantage in this case because when it accepts a SPDIF signal, it only uses the wordclock portion IIRC, so you can interject it between two of the units and get another 2 channels:

1st R44 = 4ch spdif out ->
usbpre2 (accepting spdif), 2ch mic/line, spdif out ->
2nd R44 = 2spdif in (new from usbpre2), 2ch new, spdif out ->
3rd R44 = 2spdif in (dupes), 2ch new.

10 channels on 3 machines, and if you use a tekkeon or other battery that can do 2 voltages (including USB spec power) then you don't need any additional batteries.

edit2:
and with the usbpre2 and 2 R44s, you can do 8ch using the same theory as above (just realized that). Sound Devices doesn't suggest doing WC functions for more then either 3 or 4 hops, but you should be safe with at least 8ch. I'd want to test it with 10 but I think it has potential since you're passing a spdif signal and not necessarily a true WC signal, maybe, maybe not.
« Last Edit: May 11, 2011, 08:33:00 PM by page »
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Offline hi and lo

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #19 on: May 11, 2011, 10:51:45 PM »
 :o

+t!

Offline rastasean

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #20 on: May 11, 2011, 10:54:02 PM »
One good thing with all these tascam malfunctions is that if gives other manufactures ways to prepare for an eight inputs recorder. I think tascam pushed the envelope and did a great job putting an eight input recorder in the hands of tapers and semi-professionals/part time pros, etc since 4 channel recorders seemed to be getting outgrown. Maybe edirol thinks eight inputs isn't something likely their consumers would purchase so perhaps they will create a six input record with nearly the same features and functions of the DR680 (M/S, wordclock, AES, etc) around the same price but with fewer buttons ;). One feature that I like of the DR680 (i believe it has this) is the ability to pan a channel and not just L/C/R.

Those who own SD 7xx recorders, is it possible for the recorder to playback a pre-recorded track as it is recording? That may not be important for tapers but if you are a startup band or recording engineer, it would be very practical.
Or even if you're the next Mark Johnson of Playingforchange.org so you don't need to lug around a laptop and firewire pre-amps.

future 6+ input manufactures like edirol & marantz should make a mini Cantar.
http://www.aaton.com/products/sound/cantar/specs.php
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Offline hi and lo

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #21 on: May 11, 2011, 11:07:46 PM »
Wow page.. that's more I think about it that's really amazing. I originally said we needed 8 channels, but in reality it's probably 6 with 8 being a luxury. By just using two R44's and the USBPre2, I don't see why it's not possible get 6 channels synced channels across two R44's. I guess asking for 8 or 10 would be greedy. :)

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #22 on: May 12, 2011, 12:01:04 AM »
Wow page.. that's more I think about it that's really amazing. I originally said we needed 8 channels, but in reality it's probably 6 with 8 being a luxury. By just using two R44's and the USBPre2, I don't see why it's not possible get 6 channels synced channels across two R44's. I guess asking for 8 or 10 would be greedy. :)

2 R-44s and a usbpre2 get you 8 distinct & synced channels (R44-A spdif out > usbpre2 > R44-B), it's only when you add the 3rd R-44 that you have to eat 2 channels to keep them in sync. It's very possible/easy to get just 6 channels on the 2 R-44s alone, just send the SPDIF from one to the other and you eat 2 of the channels while leaving the other two available (so 4 on A and 2 new ones on B). The trick for 8 is to have the usbpre2 pull the spdif signal, but send along the mic-in signal so you don't have the sacrifice the two channels, thus getting 8 on just 2 units and a pre2. Its very doable, I actually bought mine for that very reason so I could sync a pre2/d50 setup to my 722 for 4ch recording.

The best part is, you can then use that lame link function edirol has to start/stop all the units simultaneously.  ;D

10 is where it gets tricky because of the number of spdif generations. I'd want to test it a bunch of times for long running to see if the spdif signal holds up and stays in sync on the last unit compared to the first. It should, but SD has warned not to exceed 3 clink generations on their 7 series, and to avoid the same on WC as well, so they devised a method for the NFL to link like 8 744s together for a documentary once. I once figured out how to sync something absurd like 10 722s for a whopping 20 channels without exceeding 4 generations of WC passing (using C-link, WC, and SPDIF w/ manual override).  :P

Food for thought, best of luck.

Those who own SD 7xx recorders, is it possible for the recorder to playback a pre-recorded track as it is recording? That may not be important for tapers but if you are a startup band or recording engineer, it would be very practical.

negatory. I even remember someone asking SD about that a year or two ago and they confirmed it. It's because the minute you hit record, the box drops whatever it's doing (except formatting or powering off IIRC, that's part of why there are the "ready" LEDs for media) and starts recording, even while in menus or doing whatever whatever.

For that you'd do better with something like the sonosax sx-m32 which has a loop/return feed function.
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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #23 on: May 12, 2011, 08:52:02 AM »
Those who own SD 7xx recorders, is it possible for the recorder to playback a pre-recorded track as it is recording? That may not be important for tapers but if you are a startup band or recording engineer, it would be very practical.

As page said: nope, the 7xx boxes won't play back and record at the same time.  When I have needed to overdub when location recording using the 7xx, I use two 7xx recorders: one to play back and one to record.  Sometimes I will lock the clocks between the two recorders, but just as often I'll let them run free.  The drift between two free running 7xx recorders is so slight that it has never been a problem.  Either locked or not, you still have to align the tracks in a DAW which is easy.  If I remember to do it, I will record some sync clicks at the beginning of the basic tracks so I can record them on the overdub.

I don't think the 7xx recorders will ever be able to record and playback at the same time.  I doubt the HW will support it, and SD has not shown any interest in offering that feature.  Overdubbing is not important to their primary users, who are ENG, File/Video production and scientific/nature recording.

Well, that's enough OT for now.

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #24 on: May 12, 2011, 09:50:42 AM »
2 R-44s and a usbpre2 get you 8 distinct & synced channels (R44-A spdif out > usbpre2 > R44-B), it's only when you add the 3rd R-44 that you have to eat 2 channels to keep them in sync. It's very possible/easy to get just 6 channels on the 2 R-44s alone, just send the SPDIF from one to the other and you eat 2 of the channels while leaving the other two available (so 4 on A and 2 new ones on B). The trick for 8 is to have the usbpre2 pull the spdif signal, but send along the mic-in signal so you don't have the sacrifice the two channels, thus getting 8 on just 2 units and a pre2. Its very doable, I actually bought mine for that very reason so I could sync a pre2/d50 setup to my 722 for 4ch recording.

The best part is, you can then use that lame link function edirol has to start/stop all the units simultaneously.  ;D

Page beat me to it: 6 clock-synced channels (+2 redundant) with two R-44, or 8 and no redundancy with the usbpre2 intercepting the digital stream.  You'll still need to align the startpoints of the tracks from the different machines, but they won't drift.

I'll add only that without the usbpre2, the choice of which channels or channel combinations are output digitally from the 1st recorder to be duplicated on the second is determined by pushing the headphone level knob and making the appropriate monitoring selection.

With two usbpre2s between three R44s you could get 12 channels, assuming the multiple WC generations issue isn't a problem.
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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #25 on: May 12, 2011, 12:13:49 PM »
One good thing with all these tascam malfunctions is that if gives other manufactures ways to prepare for an eight inputs recorder. I think tascam pushed the envelope and did a great job putting an eight input recorder in the hands of tapers and semi-professionals/part time pros, etc since 4 channel recorders seemed to be getting outgrown. Maybe edirol thinks eight inputs isn't something likely their consumers would purchase so perhaps they will create a six input record with nearly the same features and functions of the DR680 (M/S, wordclock, AES, etc) around the same price but with fewer buttons ;). One feature that I like of the DR680 (i believe it has this) is the ability to pan a channel and not just L/C/R.

What makes me angry is that I and other members here (and undoubtedly countless others) were used for market research by Tascam.  They should never have shipped these with the number of problems they have.  I always believed their DAT decks were solid and bought based on that reputation, but IMO that goodwill is clearly long gone.  I called an authorized service rep today, and even if the actual motherboard is fried they said they won't replace the unit, just slap in a new motherboard.  This BTW was the same response I got by email direct from Tascam.  In my view this is also totally unacceptable - whether that fixes it or not - as the only correct response to total failure on a new unit should be immediate, prompt replacement.  The manufacturer, not I, should bear the wait time and they should bear responsibility for reselling the thing as a refurb, which is now what my brand-new unit will be, assuming it even works once they are done with it. 

People on this board have a bad habit of throwing around recommendations for products that they know little about based on anecdotal evidence and  reputation - and I've been guilty of it too.  But I will certainly never advise anyone to purchase anything from Tascam again. 
Mics: Schoeps MK4V, MK41V, MK5, MK22> CMC6, KCY 250/5, KC5, NBob; MBHO MBP603/KA200N, AT 3031, DPA 4061 w/ d:vice, Naiant X-X, AT 853c, shotgun, Nak300
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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #26 on: May 12, 2011, 12:21:20 PM »
What makes me angry is that I and other members here (and undoubtedly countless others) were used for market research by Tascam.  They should never have shipped these with the number of problems they have. <snip>


I've heard them referred to as Trashcam for a bit now. It's a polarized view. I think you either really like them, or you don't at all, I don't know anyone who's used their products who fit into a middle ground.
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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #27 on: May 12, 2011, 12:28:55 PM »
One good thing with all these tascam malfunctions is that if gives other manufactures ways to prepare for an eight inputs recorder. I think tascam pushed the envelope and did a great job putting an eight input recorder in the hands of tapers and semi-professionals/part time pros, etc since 4 channel recorders seemed to be getting outgrown. Maybe edirol thinks eight inputs isn't something likely their consumers would purchase so perhaps they will create a six input record with nearly the same features and functions of the DR680 (M/S, wordclock, AES, etc) around the same price but with fewer buttons ;). One feature that I like of the DR680 (i believe it has this) is the ability to pan a channel and not just L/C/R.

What makes me angry is that I and other members here (and undoubtedly countless others) were used for market research by Tascam.  They should never have shipped these with the number of problems they have.  I always believed their DAT decks were solid and bought based on that reputation, but IMO that goodwill is clearly long gone.  I called an authorized service rep today, and even if the actual motherboard is fried they said they won't replace the unit, just slap in a new motherboard.  This BTW was the same response I got by email direct from Tascam.  In my view this is also totally unacceptable - whether that fixes it or not - as the only correct response to total failure on a new unit should be immediate, prompt replacement.  The manufacturer, not I, should bear the wait time and they should bear responsibility for reselling the thing as a refurb, which is now what my brand-new unit will be, assuming it even works once they are done with it. 

People on this board have a bad habit of throwing around recommendations for products that they know little about based on anecdotal evidence and  reputation - and I've been guilty of it too.  But I will certainly never advise anyone to purchase anything from Tascam again.

When my DR-680 died they told me they were going to replace the motherboard. But, instead, I got a brand new unit... YMMV
I *believe* they did the same for darby.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #28 on: May 12, 2011, 12:34:52 PM »
^^^ Chuck and Darby, did you send your units back to Tascam, or use a local authorized servicer? 

Mics: Schoeps MK4V, MK41V, MK5, MK22> CMC6, KCY 250/5, KC5, NBob; MBHO MBP603/KA200N, AT 3031, DPA 4061 w/ d:vice, Naiant X-X, AT 853c, shotgun, Nak300
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #29 on: May 12, 2011, 12:46:07 PM »
^^^ Chuck and Darby, did you send your units back to Tascam, or use a local authorized servicer?

I contacted my retailer. The retailer said to send it into TEAC/Tascam.
My parts warranty had expired. But, the labor was still covered.
Reality is merely an illusion, albeit a very persistent one.

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #30 on: May 12, 2011, 12:54:05 PM »
Tascam CDR5000.  My worst nightmare.  Still sitting in my rack.  Useless.  Won't finalize discs anymore.  That started 3 weeks after owning it.  Tascam did nothing for me.  Same thing happened with my R4.  Edirol could care less.  You get what you pay for.

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #31 on: May 12, 2011, 12:56:11 PM »
You do know that the R-4 is Roland/Edirol, not Tascam, right?  ;)
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #32 on: May 12, 2011, 01:15:01 PM »
Ya I'm just saying it's never smart to buy version 1 of anything.  I never will again.

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #33 on: May 12, 2011, 01:51:57 PM »
Ya I'm just saying it's never smart to buy version 1 of anything.  I never will again.

I totally agree there. I haven't had any problems with mine yet, but I waited as long as I could before I bought mine. Got it this last Dec., then sent it out for a Busman mod shortly after. So far, so good. Not too many boxes that have these features at this price point though.
Microtech Gefell M200: M20/M21/M27 caps> Bumblebee MiAGi-II/Darktrain silver cable's/"Chuck" Belden cables> Aerco MP-2 or Busman modded DR-680 pre-amps> Darktrain cables & interconnects> Tascam DR-680 (Busman mod)
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Offline acidjack

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #34 on: May 12, 2011, 02:25:16 PM »
Ya I'm just saying it's never smart to buy version 1 of anything.  I never will again.

I totally agree there. I haven't had any problems with mine yet, but I waited as long as I could before I bought mine. Got it this last Dec., then sent it out for a Busman mod shortly after. So far, so good. Not too many boxes that have these features at this price point though.

That is a good point - as I've been happy with the Edirol R-44, I am happy to sing its praises, but I have heard the R-4s were not so good at times.  Similarly, the -09HR was a big leap from the -09. 

You get what you pay for is certainly the case.  I have no doubt that if what just crapped on me was a 788T, Sound Devices would stand behind the product to a much greater degree.  But even at a lower price point, an $800 deck is not really "cheap".  It's not like this is a Zoom H4N or something.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #35 on: May 12, 2011, 02:37:39 PM »
^^^ Chuck and Darby, did you send your units back to Tascam, or use a local authorized servicer?

I contacted my retailer. The retailer said to send it into TEAC/Tascam.
My parts warranty had expired. But, the labor was still covered.

I sent mine back to the retailer after the 90 day period and waited 2 months
when I contacted them I also reminded them that when I received the unit
the wallwart was dead and waited 2 months on a replacement for it 
they dealt with TEAC and I received a NEW 680 within the week

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #36 on: May 12, 2011, 03:07:07 PM »
Ya I'm just saying it's never smart to buy version 1 of anything.  I never will again.

I totally agree there. I haven't had any problems with mine yet, but I waited as long as I could before I bought mine. Got it this last Dec., then sent it out for a Busman mod shortly after. So far, so good. Not too many boxes that have these features at this price point though.

That is a good point - as I've been happy with the Edirol R-44, I am happy to sing its praises, but I have heard the R-4s were not so good at times.  Similarly, the -09HR was a big leap from the -09. 

You get what you pay for is certainly the case.  I have no doubt that if what just crapped on me was a 788T, Sound Devices would stand behind the product to a much greater degree.  But even at a lower price point, an $800 deck is not really "cheap".  It's not like this is a Zoom H4N or something.

True, I agree here also, but it's all relative to what you're getting. An entry level Mercedes Benz is better than an entry level Hyundai and obviously more expensive, but the manufacturers still consider them their entry level models.  ;)

Buying a Sound Device product is like buying a Rolls Royce or a Bentley, and you pay like they are also.  ;)
You do get the customer service from Sound Devices that you would get from a Rolls or a Bentley though also.
« Last Edit: May 12, 2011, 03:10:43 PM by Myco »
Microtech Gefell M200: M20/M21/M27 caps> Bumblebee MiAGi-II/Darktrain silver cable's/"Chuck" Belden cables> Aerco MP-2 or Busman modded DR-680 pre-amps> Darktrain cables & interconnects> Tascam DR-680 (Busman mod)
AT853's(card's/hyper's)>AT8533x>Aerco MP-2>Sony M10

Offline hi and lo

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Re: Problems w/ 680 & USBpre2 - UPDATE
« Reply #37 on: May 12, 2011, 05:24:13 PM »
In my view this is also totally unacceptable - whether that fixes it or not - as the only correct response to total failure on a new unit should be immediate, prompt replacement.  The manufacturer, not I, should bear the wait time and they should bear responsibility for reselling the thing as a refurb, which is now what my brand-new unit will be, assuming it even works once they are done with it. 

I'm starting to agree with this more and more...

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #38 on: May 12, 2011, 10:18:53 PM »
Ya I'm just saying it's never smart to buy version 1 of anything.  I never will again.

I totally agree there. I haven't had any problems with mine yet, but I waited as long as I could before I bought mine. Got it this last Dec., then sent it out for a Busman mod shortly after. So far, so good. Not too many boxes that have these features at this price point though.

That is a good point - as I've been happy with the Edirol R-44, I am happy to sing its praises, but I have heard the R-4s were not so good at times.  Similarly, the -09HR was a big leap from the -09. 

You get what you pay for is certainly the case.  I have no doubt that if what just crapped on me was a 788T, Sound Devices would stand behind the product to a much greater degree.  But even at a lower price point, an $800 deck is not really "cheap".  It's not like this is a Zoom H4N or something.

True, I agree here also, but it's all relative to what you're getting. An entry level Mercedes Benz is better than an entry level Hyundai and obviously more expensive, but the manufacturers still consider them their entry level models.  ;)

Buying a Sound Device product is like buying a Rolls Royce or a Bentley, and you pay like they are also.  ;)
You do get the customer service from Sound Devices that you would get from a Rolls or a Bentley though also.

So true
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #39 on: May 13, 2011, 11:29:45 AM »
This thread just gets worse and worse as time goes by.  there is no excuse for Tascam having such piss poor customer service.  I have to say even though I love my deck and have not had any issues it sure does seem that there are problems surfacing that I would have never suspected.    Maybe we need to put together a petition of some sort to try and get Tascam/Teac's attention and force there hand to give better service.  Of course they could just dismiss it while they are too busy counting their cash.  I'd say it is a big black eye for Tascam now.  Maybe forwarding a link of this thread to Tascam could help too? 

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #40 on: May 13, 2011, 12:19:44 PM »
^^ My very harsh letter included in the DR-680 that I am shipping back does reference this thread, and tells them in pretty plain language that they should be ashamed to ship heavily flawed products.

Also, their people told me by phone that they won't "replace" but only will "repair."  My letter also makes clear that that will not be tolerated.

Too bad consumer reports or things like that don't review products like this (I assume they don't).  Is there any media outlet that does?  I already left it a negative review on B&H's own site.
Mics: Schoeps MK4V, MK41V, MK5, MK22> CMC6, KCY 250/5, KC5, NBob; MBHO MBP603/KA200N, AT 3031, DPA 4061 w/ d:vice, Naiant X-X, AT 853c, shotgun, Nak300
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #41 on: May 13, 2011, 12:47:27 PM »
If you used a credit card to purchase you may have some recourse through them. Call the number on the back of the card or the number on your billing statement and ask about a charge-back to the merchant you bought the unit from as having problems/not as advertised (releasing beta versions with known problems, etc.) if Tascam doesn't resolve this to your satisfaction. Some cards also double the manufacturers warranty (I know AmEx will double up to an additional year ie 1 year manufacturers becomes 2 years but a 2 year manufacturers becomes 3, not sure if a 6 month becomes 12 or 18 months) and if the unit is out of warranty you might get it repaired at no cost to you.

Offline rastasean

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #42 on: May 13, 2011, 12:55:46 PM »
I think bad reviews from individuals are actually more effective than some glossy review in a magazine. Most reviews about recorders, microphones, pre-amps, etc in magazines seem to be neutral or very favourable to the product and manufactures.  Perhaps if someone wants to make a website on all the negative reviews, tascam would take action and take this seriously.

Looks like this guy on vimeo needs to hear yalls complaints: http://vimeo.com/12497497
this guy briefly mentions the dr680 and says its a 6 track recorder: http://vimeo.com/20436701
« Last Edit: May 13, 2011, 01:17:18 PM by rastasean »
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #43 on: May 13, 2011, 01:30:14 PM »
I have hit tascam with an e-mail referencing this thread also.  and have hit them for a lack of a reply to another parts request I entered with them.  41 days and counting without a reply.  Hopefully someone there will take some action.

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #44 on: May 13, 2011, 03:15:17 PM »
this guy briefly mentions the dr680 and says its a 6 track recorder: http://vimeo.com/20436701

Haven't watched the video, but for most people's purposes it is.  I assume there only a minority of people that use the digital input in addition to the 6 analog inputs.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #45 on: May 13, 2011, 04:26:20 PM »
this guy briefly mentions the dr680 and says its a 6 track recorder: http://vimeo.com/20436701

Haven't watched the video, but for most people's purposes it is.  I assume there only a minority of people that use the digital input in addition to the 6 analog inputs.

Well understandably it has only six analogue inputs but when you actually OWN the gear and are making a video of it, I would aim for accuracy.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #46 on: May 13, 2011, 04:36:14 PM »
I got a reply from Tascam and they have read this thread.  IF I were one of the people trying to get something fixed I suggest this:
Go to the Tascam Website and go to contact us link.  Then enter the info into the form so that you have a reference number generated.  I'd also link to this thread to get their attention.  Good luck.  Here's to hoping that Tascam steps up and goes above and beyond to take care of their customers

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #47 on: May 14, 2011, 12:18:52 AM »
New poster here.With the exception of KirkD it appears that all you guys do is bitch and never contact the company,no offense- but this is VERY typical of posters on just about all the forums I follow.Again, no offense intended,just an observation from someone on the other end of the line. Do as KirkD suggests,contact the company,be professional,and realize there is a real person at the other end that is more than willing to help,if you give them half a chance and you don't act like an A$$. "You catch more flies with honey than S##t".

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #48 on: May 14, 2011, 01:12:05 AM »
Quite the accusatory thing to say for a first post. Especially when that first post comes a mere 12-hrs after you join the site.
If you actually read some threads around here and didn't come in shooting off your mouth
and then throw out the "NO OFFENSE" line, you'd realize that everyone who had problems did in fact contact them.
The kicker here is you bitching about people bitching.  :-*

Darby, Chuck, Acidjack... all contacted the company.
Read a few threads.

EDIT:
NO OFFENSE
« Last Edit: May 14, 2011, 01:18:19 AM by newplanet7 »
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #49 on: May 14, 2011, 01:32:18 AM »
I don't think we're being unreasonable. We'll go through the normal return process (we have no choice) and have already been in contact with the manufacturer multiple times. It's understandable that equipment may fail, but feel the number of incidents and severity of problems reported merits this being a serious issue and expect a reasonable level of quality assurance.

There's every opportunity here to make us extremely satisfied customers. The DR-680 is an excellent product when it works, so showing a sign of good faith in customer service now will influence whether I recommend another product from this brand going forward.

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #50 on: May 14, 2011, 05:38:34 AM »
New poster here.With the exception of KirkD it appears that all you guys do is bitch and never contact the company,no offense- but this is VERY typical of posters on just about all the forums I follow.Again, no offense intended,just an observation from someone on the other end of the line. Do as KirkD suggests,contact the company,be professional,and realize there is a real person at the other end that is more than willing to help,if you give them half a chance and you don't act like an A$$. "You catch more flies with honey than S##t".

Nice first post.  ::)

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #51 on: May 14, 2011, 08:15:18 AM »
Hmmm so I have two takes on this.  ALL OF THIS IS SPECULATION ON MY PART.

ONE that the new poster is a Tascam/Teac person who has come to read threads that at least two of us have relayed to them.  IF that is the case I suspect that they are feeling defensive and hopefully did not intend to pour gas on the fire.  It could be they do not have the authority or permission to participate in a public forum as a product representative.   A good example of how to come onto the TS forum and participate is to use Nic from Sound Devices as an example.  He can identified himself and took all the bitches back to the techs and figured out cause and effect then implemented a fix.

TWO that it is someone who is not from the manufacturer but deals with audio tech/equipment feedback or complaints and is just trying to make sure that there is someone sticking up for the "other" side of the story. 

Either way, the post sure didn't help this situation.

I do suggest that you contact Tascam.  Since I seem to have gotten someone's attention now would be a great time to drive the point home that there are people trying to get something fixed.  If you contact me via PM I will give you the name and e-mail address of the guy who seems to have stepped up to handle my particular request.  I don't think it would be fair to post his name here publicly. 

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #52 on: May 14, 2011, 08:42:01 AM »
I do not have a problem with my deck, and I don't disagree with the recommendation of the poster of calling the manufacturer, but if this is someone from the company who is coming here under some anonymous guise and reprimanding us in this unprofessional manner, I do have a problem with that. If it turns out that this person works for TEAC/Tascam, I won't buy their products ever again. The customer is always right  (even if they're completely wrong) you just don't give customer service that way. It wasn't what he said, it was how he said it. Very condescending manner.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #53 on: May 14, 2011, 09:34:49 AM »
New poster here.With the exception of KirkD it appears that all you guys do is bitch and never contact the company,no offense- but this is VERY typical of posters on just about all the forums I follow.Again, no offense intended,just an observation from someone on the other end of the line. Do as KirkD suggests,contact the company,be professional,and realize there is a real person at the other end that is more than willing to help,if you give them half a chance and you don't act like an A$$. "You catch more flies with honey than S##t".

Nice first post.  ::)

Welcome to TS.com.

send him straight to the PZ

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #54 on: May 14, 2011, 09:39:06 AM »
New poster here.With the exception of KirkD it appears that all you guys do is bitch and never contact the company,no offense- but this is VERY typical of posters on just about all the forums I follow.Again, no offense intended,just an observation from someone on the other end of the line. Do as KirkD suggests,contact the company,be professional,and realize there is a real person at the other end that is more than willing to help,if you give them half a chance and you don't act like an A$$. "You catch more flies with honey than S##t".



Workerbee/wageslave here, as a new poster I just jumped into this thread to make comments that showed I 1) didn't read this entire thread or the other threads concerning my company's released-to-market before ready/defective product or 2) my comprehension skills are severely lacking. With the exception of Nic from SD it appears that all us tech guys do is bitch and never contact the customer, no offense- but this is VERY typical of tech support on just about all the forums I follow. Go ahead and contact my company and we'll ignore you for months just as we have ignored the others who have contacted us. Even though there are some nice people here at my company, most of us are a$$es and don't give a S##T once we have moved product; after all, we already have your money and we are very unlikely to give any of it back or be helpful in any other manner.


My take on the new poster. As others have stated it certainly reads as condescending in tone and not really all that helpful for those who are having problems with the product and have encountered an unresponsive customer/tech support department. For those of you who have, are, or will experience problems with the 680 I sure hope the manufacturer is much more responsive in the future.
« Last Edit: May 14, 2011, 09:42:38 AM by flipp »

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #55 on: May 14, 2011, 10:24:52 AM »
How old is the problem unit that you want replaced and not repaired?  I thought I read it was 10 months.

Not even SD, at $750 per channel for a 788, is likely to do that.  They'll fix it.  And they may give you a loaner.  But then, their margins allow that.



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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #56 on: May 14, 2011, 10:54:28 AM »
As to the new poster, the hilarious part is that I was bitching about the fact that (a) the product is garbage but more importantly, (b) that they refuse to REPLACE, not repair, a unit that was shipped DOA.  The unit is a month old and was used less than five times, and the digital input malfunctioned from day one.  My first recourse was to contact Tascam.  I was unsatisfied with their response.  A manufacturer that ships consumer electronics DOA in this day and age had better have outstanding customer service and be ready to replace units immediately, or get out of the business.  "Repairing" something that you shipped out broken is not the same as repairing a unit that broke from normal wear and tear over the course of its life.

What I needed to hear was, "Return the unit to us COD 2nd day air and we will have a new one back to you within 2 days of receiving yours".  That is the proper response for a DOA new unit under warranty.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #57 on: May 14, 2011, 11:23:09 AM »
To our new poster-
  This site is an open forum for location recordists and we discuss the good, the bad and the ugly. The users of this forum are a good
representation of the people that buy or don't buy these products. The commercial success or failure of these specialty products is
dependant on people such as us. Good products receive praise. Bad products get slammed.

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #58 on: May 14, 2011, 11:38:23 AM »
To our new poster-
  This site is an open forum for location recordists and we discuss the good, the bad and the ugly. The users of this forum are a good
representation of the people that buy or don't buy these products. The commercial success or failure of these specialty products is
dependant on people such as us. Good products receive praise. Bad products get slammed.

This is what's best with, specifically, this forum. I know other forums are, for whatever reason, a little more apprehensive to post a lot of negative on the product but when some kind of camera/recorder/tv/phone/electronic is complete junk, its nice to hear some honest complaints with it.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #59 on: May 14, 2011, 01:57:44 PM »
I feel like I have to say that I still love my DR-680.
I am not convinced by reading this thread or any other thread that this recorder is a lemon.
Of course, more time will tell...

Reality is merely an illusion, albeit a very persistent one.

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Offline yltfan

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #60 on: May 14, 2011, 04:12:38 PM »
I feel like I have to say that I still love my DR-680.
I am not convinced by reading this thread or any other thread that this recorder is a lemon.
Of course, more time will tell...

Pretty much in the same boat, here. I feel bad for the folks who are having problems, but would like a clear picture of what seems to be going on. How many bad units are we talking? 3 total? Out of how many? And are there similar issues? I have read most of the various threads, but can't keep it all straight. And does anyone have recommendations for checking things over?

(I definitely agree that Tascam needs to improve their customer service, however--one bad experience and I'm gone. A very popular vendor on here went a little crazy on me, I won't go back...)
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #61 on: May 14, 2011, 04:44:30 PM »
I feel like I have to say that I still love my DR-680.
I am not convinced by reading this thread or any other thread that this recorder is a lemon.
Of course, more time will tell...

1) I agree with chuck. So far the court is still out and the verdict is not in yet. So a pre-judgement now would be unfair IMO.

------------------------------------------------------------------------------------------------------------------

2) I've had problems with channel one and spikes on my 680 and will see how it goes in the future. I bought the 3 year warranty from B&H and I guess if I had a problem I would try and go that route.

Would the bussman mod fix the XLR input spikes?

--------------------------------------------------------------------------------------------------------------------

3) Want to say that I like the way the 680 is layed out and Tascam has a great design that others might follow. So Tascam can be a continued player with its customers if it takes care of us. If not someone will make another one very similiar...

Not sure if I will buy a new unit in version 1.0 anymore or until enough reviews are in...
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Offline acidjack

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #62 on: May 15, 2011, 12:34:31 AM »
^^ I think that 3 failed units out of a fairly small group of people (DR-680 owners on TS.com) is a pretty disturbing figure. 

I'll agree to disagree re: the design and layout.  It's alright; I don't love it.  I did like how it had 6 full channels of phantom, and how it seemed to transfer via USB much faster than the Edirol.  I can see why some people like it, but I definitely come down on the side of still being more a fan of the Edirol (assuming all other things equal, like both units working).

I was hesitant to get one in the first place because of these things, but I was swayed by both the fact that I had some specific applications that need more channels, and the positive initial reports of people on here (I was aware of the USBpre2 sync issue, but as I've noted, the deck I received would not sync with any S/PDIF signal I tried).

In any event, the unit is now on its way to Tascam.  We'll see how they handle it.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #63 on: May 16, 2011, 07:30:20 AM »
^^ I think that 3 failed units out of a fairly small group of people (DR-680 owners on TS.com) is a pretty disturbing figure. 

I'll agree to disagree re: the design and layout.  It's alright; I don't love it.  I did like how it had 6 full channels of phantom, and how it seemed to transfer via USB much faster than the Edirol.  I can see why some people like it, but I definitely come down on the side of still being more a fan of the Edirol (assuming all other things equal, like both units working).

I was hesitant to get one in the first place because of these things, but I was swayed by both the fact that I had some specific applications that need more channels, and the positive initial reports of people on here (I was aware of the USBpre2 sync issue, but as I've noted, the deck I received would not sync with any S/PDIF signal I tried).

In any event, the unit is now on its way to Tascam.  We'll see how they handle it.

Trust me, Edirol's customer service is no gem either. I'll give Tascam a chance, they haven't wronged me yet where Edirol has.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #64 on: May 16, 2011, 10:37:05 AM »
^^ Oh, I believe that.   I just haven't had to use Edirol's customer service!
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #65 on: May 16, 2011, 12:16:09 PM »
Minds are either made up one at a time by personal experience, or swayed in larger numbers by the public expression of those experiences by a few.  I will point out to any Tascam reps who may be following this thread that it may be advantageous to consider the way in which these support issues are handled as an excellent, targeted, long term marketing opportunity within this small but influential community.

Opinions once formed are difficult to change.  Minds are still being made up right now, and Tascam has the opportunity to sway the collective mindset in a positive direction by not even going the extra yard, but simply doing what is expected.  The cost of targeting the opinions of a strong return-customer user base are few, but those are dollars well spent and the effects long lasting.  Consider the poor reputation M-Audio became branded with and is still saddled by, 6 years after the rushed release and lackluster support of the Microtracker.

Fortunately I haven't had to deal with repair support for any my Tascam decks.  I like the design, functionality, and price point of these recorders so I use them and have recommended them, yet I'm waiting to hear how more of the DR-680 problems are handled which may figure in reassessing my opinion.  I hope the problems can be resolved.  I did return a new DR2d that arrived DOA but that was handled without a problem by B&H.  My DR680 and the other DR2d is working fine.
   
The only time I've dealt with Roland/Edirol support was for a broken input jack on the original R-09 about 5 years ago- I emailed them about it but didn't have a chance to send it in until 4-5 months later when it was fully out of warranty and they still replaced the board (and installed a new front case face) at no charge.  Based solely on that singular experience, my dealings with Edirol have been excellent.  I've bought several of their newer recorders since.  Besides the good support I received, I like using their products so I keep an eye on their future gear and have no problems recommending them. 

Others have had other experiences.  Of course no manufacturer can always please everyone, but making an effort to get it right at an important moment when enthusiasm for a ground breaking product like the DR-680 may be turning because of support problems, especially for an established user base of return customers who regularly recommend your gear to others,  just makes good business sense.
« Last Edit: May 16, 2011, 12:20:31 PM by Gutbucket »
musical volition > vibrations > voltages > numeric values > voltages > vibrations> virtual teleportation time-machine experience
Better recording made easy - >>Improved PAS table<< | Made excellent- >>click here to download the Oddball Microphone Technique illustrated PDF booklet<< (note: This is a 1st draft, now several years old and in need of revision!  Stay tuned)

kirk97132

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #66 on: May 18, 2011, 02:31:12 PM »
I just wanted to say that I had gotten a reply from Tascam.  For me this was an inquiry about buying an internal part of a recorder to do my own repairs.  I then managed to get them to drop the price $50 on a $200 piece so they do seem to be willing to work with people.  Good luck to everyone else who is trying to get things taken care of.

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #67 on: May 24, 2011, 02:14:36 PM »
Brief update that Hi and Lo (co-owner of this deck) and I received a prompt reply from Tascam yesterday (deck arrived there Friday) that the deck is being serviced now.  Hoping for quick turnaround time and a prompt resolution.  I will keep everyone posted as to how it goes.  Certainly, if they are willing to fix the problem quickly, that will greatly improve my view of their product and service.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #68 on: May 26, 2011, 10:42:29 AM »
Hope this is moving in a positive direction for everyone.

Double checked sensitivity match across all 6 analog inputs with a signal generator and checked clock sync with SPDIF out from the R-44 last night- all systems go with my DR-680. 

Set for a multichannel extravaganza tonight, 12 channels total across three recorders, each recording 4 channels: two of them clock synced on-stage- DR-680 (tetramic) & R-44 (A-B spaced L/C/R 4060 + co-located center B3 for comparison on 4th channel); plus DR2d with co-located 4060 and B3 pairs for comparison, A-B spaced and boundary mounted on a central wall farther back in the room facing the stage.
musical volition > vibrations > voltages > numeric values > voltages > vibrations> virtual teleportation time-machine experience
Better recording made easy - >>Improved PAS table<< | Made excellent- >>click here to download the Oddball Microphone Technique illustrated PDF booklet<< (note: This is a 1st draft, now several years old and in need of revision!  Stay tuned)

Offline acidjack

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #69 on: May 26, 2011, 11:05:07 AM »
Awesome setup!  How many of those channels do you intend to mix down to final?  Or are you going to mix the final as a 5ch surround or something?
Mics: Schoeps MK4V, MK41V, MK5, MK22> CMC6, KCY 250/5, KC5, NBob; MBHO MBP603/KA200N, AT 3031, DPA 4061 w/ d:vice, Naiant X-X, AT 853c, shotgun, Nak300
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Offline Gutbucket

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #70 on: May 26, 2011, 12:43:03 PM »
It's primary two seperate rigs plus some duplicate channels for mic comps, producing two seperate final recordings, one stereo one surround. Because of that I don't really need to clock sync the DR-680 and R-44, but its easy so I do and if I ever care to try some complex and crazy mixing that just makes doing so much easier, provides redundancy and keeps options open.

The stereo mix is usually derived from the Tetramic alone (4 channels).

The L/C/R omnis on stage are for my own 3 channel playback and when combined with the omnis on the backwall (which would be nice to have in sync with the R-44) produce full surround playback (5 channels).   The onstage omnis also provide rig redundancy and 'immediately available stereo with out any processing' by just using the L/R pair.

The extra 3 channels are simply to compare Countryman B3 to DPA 4060 with identical signal chains and mic positions.

It's a jazz trio gig without PA so no SBD feed.
musical volition > vibrations > voltages > numeric values > voltages > vibrations> virtual teleportation time-machine experience
Better recording made easy - >>Improved PAS table<< | Made excellent- >>click here to download the Oddball Microphone Technique illustrated PDF booklet<< (note: This is a 1st draft, now several years old and in need of revision!  Stay tuned)

Offline sunjan

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #71 on: May 27, 2011, 06:20:45 PM »
Hmmm so I have two takes on this.  ALL OF THIS IS SPECULATION ON MY PART.

ONE that the new poster is a Tascam/Teac person who has come to read threads that at least two of us have relayed to them.  IF that is the case I suspect that they are feeling defensive and hopefully did not intend to pour gas on the fire.  It could be they do not have the authority or permission to participate in a public forum as a product representative.   A good example of how to come onto the TS forum and participate is to use Nic from Sound Devices as an example.  He can identified himself and took all the bitches back to the techs and figured out cause and effect then implemented a fix.

TWO that it is someone who is not from the manufacturer but deals with audio tech/equipment feedback or complaints and is just trying to make sure that there is someone sticking up for the "other" side of the story.

LOL, I just read this thread now, hilarious stuff!
Googled wkrbee and found 179 posts where he tells people to call Tascam support here:
http://www.google.com/search?q=site:tascamforums.com+wkrbee+323-726-0303
And another 140 related posts here:
http://www.google.com/search?q=site:tapeop.com+wkrbee+tascam

Seems that kirkd is onto something here. The plot thickens...  ;D ;D ;D
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Offline acidjack

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #72 on: May 31, 2011, 01:50:56 PM »
fwiw Tascam has told hi and lo and I that they are, in fact, replacing (not repairing) the unit after they "read about the problems you were having" and we should have a brand-new unit today or tomorrow.

They would do themselves a favor by not letting that mysterious Tascam-affiliated poster go out and smear their reputation with his inappropriate posts.  Their actual customer service people have (so far) handled this just fine, and pending the actual receipt of a functioning deck, I will be a satisfied customer.
Mics: Schoeps MK4V, MK41V, MK5, MK22> CMC6, KCY 250/5, KC5, NBob; MBHO MBP603/KA200N, AT 3031, DPA 4061 w/ d:vice, Naiant X-X, AT 853c, shotgun, Nak300
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Offline darby

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #73 on: May 31, 2011, 02:08:00 PM »
I too had them replace my unit
I recently bought another Tascam unit (DR-2d), only to have it crap out after the first use
the replacement will be here tomorrow... but that doesn't speak very well for their manufacturing

Offline Gutbucket

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #74 on: May 31, 2011, 03:05:46 PM »
Dang, Darby you've had some tough luck with these things.  What happend with the DR2d?

BTW, I did an on-the-fly 5 channel surround playback of that jazz gig recording I mentioned a few posts back this past weekend with the front three channels played back from the R44 and the two surround channels from the DR2d.  A bit tricky to get things manually sync'd just right between the two recorders at the start, but I've found playback using the same decks that the recording was made on compensates for clock differences between machines (since each machine's clock speed error on recording is compensated for by the same clock speed error on playback).  I didn't have any audible drift even at the end of the almost 2 hour set.  I haven't lined up the seperate filesets on the computer yet, but once I do I'm sure the surround pair will need stretching or shrinking once they share the same clock. 

Not the easiest way to do regular multichannel playback but a cool trick to hear what you've got without any computer work.
musical volition > vibrations > voltages > numeric values > voltages > vibrations> virtual teleportation time-machine experience
Better recording made easy - >>Improved PAS table<< | Made excellent- >>click here to download the Oddball Microphone Technique illustrated PDF booklet<< (note: This is a 1st draft, now several years old and in need of revision!  Stay tuned)

Offline darby

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #75 on: May 31, 2011, 04:29:47 PM »
Lee,
I really have no idea what happened, the unit just failed to power up
this was after I had the problem with the firmware and battery life issue
I have the battery you suggested along with a cable
so I will soon be able to use the unit (I hope  :-\ ) for SBD/AUD MTXs
« Last Edit: May 31, 2014, 11:19:41 PM by darby »

Offline hi and lo

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #76 on: May 31, 2011, 05:12:14 PM »
Their actual customer service people have (so far) handled this just fine, and pending the actual receipt of a functioning deck, I will be a satisfied customer.

^^^

The unit is now sitting on my desk and I am anxious to test it out. I was treated courteously by all Teac service representatives including a status update from the Factory Service Mgr Jim Finch who is well regarded by others in the audio community.

Assuming the deck functions correctly, I consider myself satisfied with their customer support thus far and am happy to recommend this unit and other Tascam products.


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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #77 on: May 31, 2011, 05:34:40 PM »
^^^
That's good to hear.

Darby, the DR2d I received would not power up, but B&H quickly replaced it and the new one has worked fine since then.  I'd suggest that any new buyers test these decks thoroughly during the vendor’s sales return period to make sure you have a good one.  I suspect they’re either good or bad and hopefully the user finds out quickly and can get a malfunctioning one replaced without trouble.
musical volition > vibrations > voltages > numeric values > voltages > vibrations> virtual teleportation time-machine experience
Better recording made easy - >>Improved PAS table<< | Made excellent- >>click here to download the Oddball Microphone Technique illustrated PDF booklet<< (note: This is a 1st draft, now several years old and in need of revision!  Stay tuned)

kirk97132

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #78 on: June 01, 2011, 11:51:36 AM »


They would do themselves a favor by not letting that mysterious Tascam-affiliated poster go out and smear their reputation with his inappropriate posts.  Their actual customer service people have (so far) handled this just fine, and pending the actual receipt of a functioning deck, I will be a satisfied customer.

The idea that the poster was affliated to Teac/Tascam was pure speculation on my part.  and when I followed the link SUnjan posted the forums where that guy has posted are NOT Tascam forums but actually a third party forum. 

I think that tascam took notice of the downward spiral happening in this thread and is trying to rectify the situation. 

Offline Beedy

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #79 on: June 01, 2011, 04:51:47 PM »
I would buy this....but....this is not that i want to hear about the dr-680......

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #80 on: June 01, 2011, 05:22:11 PM »
I would buy this....but....this is not that i want to hear about the dr-680......

It's an awesome recorder when it works; truly a standout from the competition. Testing the new unit last night has proven good thus far, although we have not had a chance yet to test the digital input an whether it will sync.

kirk97132

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #81 on: June 01, 2011, 05:48:42 PM »
I would buy this....but....this is not that i want to hear about the dr-680......

I'd buy a second one without hesitation

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #82 on: June 01, 2011, 07:47:18 PM »
Maybe I'll wait till they release the DR-700 :) or 880
« Last Edit: June 01, 2011, 07:49:46 PM by H²O »
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #83 on: June 01, 2011, 08:20:47 PM »
I would buy this....but....this is not that i want to hear about the dr-680......

I'd buy a second one without hesitation

Mine has been performing flawlessly since I bought it almost a year ago.  I, too, wouldn't hesitate to buy another one.   
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #84 on: June 02, 2011, 12:54:57 PM »
Mine has been performing flawlessly since I bought it almost a year ago.  I, too, wouldn't hesitate to buy another one.   


 So would I... I Pull gold with this puppy
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Offline dgale

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #85 on: June 03, 2011, 12:12:26 AM »
Mine has worked flawlessly as well - sorry others have had issues and I hope none of those problems come my way, but so far mine has worked flawlessly.  I'm hard-presed to find another multitrack option out there for this kind of price that is so simple and intuitive to use.
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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #86 on: June 03, 2011, 08:33:58 AM »
Another flawless year on this end.

-j

Offline discopanic1

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #87 on: August 01, 2016, 10:31:16 PM »
My 680 just began giving Me the lock code. I have owned it 2 years almost with it just starting to act up in June. Gonna call their cust service tomorrow see what they have to say.
« Last Edit: August 01, 2016, 10:33:15 PM by discopanic1 »

Offline F.O.Bean

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #88 on: August 02, 2016, 04:38:34 AM »
Wonder if anyone has had issues with the dr680mkii yet?
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Offline rocksuitcase

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #89 on: August 02, 2016, 10:28:32 AM »
We experienced heat issues with our DR 680 mkI at Greyfox. It was about 95 degrees, but "feels like 102" on weatherunderground.
What happened is tough to describe and maybe kindms can fill it in for us:
We were recording 6 channels, all Phantom powered, with AKG 460 B/ck22, C414XLS/ST's, and ck61 naiant actives. About 45 minutes into the first 1 hour set,, 2 of the channels (3/4) started showing a constant level at about -20dB while the other four channels were moving with the music.Plugged in the headphones, solo'd to 3/4 and all we could hear was a bump-bump-bump, almost heartbeat sounding tone ABOVE the music. After listening a bit and handing the phones to kindms who agreed that the tone was present, we started planning on what to do when the set ended. (BTW, we use ecocharge dual 6/12 V newly refurbished by kindms batteries- and they have been flawle3ss for us for years)
We had a lunch break and decided to use the 414's with his HDP-2 and use channels 1/2 and 5/6 only (ck22's & ck61's). we also listened to the recording and it seemed there was no adverse affects, no added noise etc from what we could tell using earbuds on my computer.
We swapped out SD cards for one which had no data on it (deleted on computer and formatted in 680). We then went and reconfigured our set up to include the HDP-2 as above.
We still wound up with the constant levels and bumping almost 20 minutes into the set. It was about 6 PM by that time and the heat was INCREDIBLE on the hill. We touched the 680 and it was ON FIRE. we pulled it out of the bag, placed it in a cooler area and made sure to power down between sets.
When the sun went down, we had none of those issues. Truthfully, I have yet to critically listen to the offending sets as they were not the music I really wanted to listen to later (Sierra Hull and Mr.Sun).
All the other sets we recorded with the 680 have zero negative effects. Kindms tells me there is a thread, maybe this one, which indicates others have had heat issues.

When I get to listen to the Sierra Hull I will report back to this thread. We bought the deck used, so there is no warranty that I am aware of, so we will not be calling customer service, especially as it is probably our issue with heat/power and not theirs.
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Offline discopanic1

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #90 on: August 02, 2016, 02:55:46 PM »
Yeah I'm just gonna get Me a new digi cable today and test when home see if just a bad cable. We shall see.

Offline Fried Chicken Boy

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #91 on: August 03, 2016, 12:13:03 PM »
We experienced heat issues with our DR 680 mkI at Greyfox.

Kindms tells me there is a thread, maybe this one, which indicates others have had heat issues.

There's some talk about the heat issues in the 680mkII thread. > http://taperssection.com/index.php?topic=171565.0

Gutbucket has a few posts about it on pages 7 & 8, but there might be something about it elsewhere in the thread, I haven't read through it all. 

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #92 on: August 03, 2016, 12:42:15 PM »
We experienced heat issues with our DR 680 mkI at Greyfox.

Kindms tells me there is a thread, maybe this one, which indicates others have had heat issues.

There's some talk about the heat issues in the 680mkII thread. > http://taperssection.com/index.php?topic=171565.0

Gutbucket has a few posts about it on pages 7 & 8, but there might be something about it elsewhere in the thread, I haven't read through it all.
Thanks FCB. I'm headed to that thread now to check what was said re: overheating
music IS love

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #93 on: August 03, 2016, 07:38:23 PM »
Luckily mine was just a bum digi cable. Got a new one and the 680 works as should.

Offline danny3

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #94 on: August 03, 2016, 08:31:28 PM »
rocksuitcase: without getting carried away with words here (there is plenty of conversation in the 680 threads) the 680 will definitely act up when it gets too hot. Multiple phantom power use when hot can also be problematic.
The issues you posted on the prior page sound similar to what many have shared that they experienced... it's happened to me.

What I recommend is try to get as much shade and airspace over your bag and deck as you can.

I've only needed to worry about it once so far this summer, but I went out prepared with a second rig and splitters. (I figured it all out at home first.)  I could then alternate decks, and ran the 680 for the later acts.

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #95 on: August 04, 2016, 12:02:47 PM »
rocksuitcase: without getting carried away with words here (there is plenty of conversation in the 680 threads) the 680 will definitely act up when it gets too hot. Multiple phantom power use when hot can also be problematic.
The issues you posted on the prior page sound similar to what many have shared that they experienced... it's happened to me.

What I recommend is try to get as much shade and airspace over your bag and deck as you can.

I've only needed to worry about it once so far this summer, but I went out prepared with a second rig and splitters. (I figured it all out at home first.)  I could then alternate decks, and ran the 680 for the later acts.
Good idea, and basically what we wound up doing. once the sun went down and/or the rain started we were OK.
I was wondering if, especially in camping situations one could use a little dry ice at the bottom of the bag. The roadies for BT and HORDE used to use dry ice to cool off the front line onstage at those sweltering venues. I have a picture of it somewhere, but they would put the dry ice in a container (i.e. plastic garbage can) then place a humidifier above it and feed the dry ice out of the humidifier fans straight onto the amps. A side benefit was it made for some cool "smoke" effects from behind the bands without any annoying vanilla smells!
So I was thinking bring the dry ice in like a medium ammo box, open the box up below the gear bag and it might keep things cool.?  ???
Danny3- THANKS for your input, at least we can rest assured the issue was more than likely the heat and not something with the mics and/or onboard pre-amps.
music IS love

When you get confused, listen to the music play!

Mics:         AKG460|CK61|CK1|CK3|CK8|Beyer M 201E|DPA 4060 SK
Recorders:Marantz PMD661 OADE Concert mod; Tascam DR680 MKI x2; Sony PCM-M10

Offline Gutbucket

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #96 on: August 10, 2016, 11:40:11 PM »
I'm pretty sure it's the known overheating problem. Shut down until it cools and it should work fine again unless it overheats again.

I carry a couple chem instant-cold packs (first aid, crush them and they'll get cold for a while, bought a number of them at the dollar store) which I plan to use if it happens again or if the situation gets really hot, but just ventilating the bag better, packing it looser, not putting my V3 immediately next to it and keeping the bag shaded with a small 'Gackbrella' has kept it from happening since I've become aware of the problem.  Both the MkI and MkII seem equally susceptible.

I'm currently out of town and have been mostly off-line, but logged in and saw this thread and just wanted to help.  Should be back on-line next week.
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Offline rocksuitcase

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Re: Serious Problems w/ the Tascam DR-680 (and their customer service)
« Reply #97 on: August 11, 2016, 09:05:28 AM »
Thanks for the input GB. We had the 6/12V Eco-Charge battery inside the bag with the 680 and it was packed a bit tight. In the past, with other rigs, I might have been inclined to keep the battery outside the bag or even on the ground so it can "vent" the heat into the ground. With the heat and humidity at GreyFox this year (THU/FRI we had a 94, feels like 102 show up on our weather channel!) I should have been more aware that it could happen.

I hope being off-line is by design and a good/relaxing thing!      :coolguy:
music IS love

When you get confused, listen to the music play!

Mics:         AKG460|CK61|CK1|CK3|CK8|Beyer M 201E|DPA 4060 SK
Recorders:Marantz PMD661 OADE Concert mod; Tascam DR680 MKI x2; Sony PCM-M10

 

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