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Gear / Technical Help => Remote Power => Topic started by: Gutbucket on January 27, 2009, 03:58:30 PM

Title: Props to Thomas Distrubuting! great customer service
Post by: Gutbucket on January 27, 2009, 03:58:30 PM

Called Thomas Distributing (http://thomasdistributing.com/shop/-maha-powerex-96-volt-230mah-nimh-rechargeable-batterybr1-battery-pack-p-505.html?SP_id=&osCsid=jjt1iuq58difh479lee0a568i2) today about a Maha Powerex 9.6v NiMH (overvoltage 9v) I bought from them which now appears sort of melted as if it overheated.  The case is slightly distorted around the internal bit like heatshrink rather than smooth. 

I told the human who immediately answered the phone about the appearance and that it works fine but I figured I better give them a call to check.  The guy asked me when I bought it (last summer) and what my name, phone number and zipcode were.  Said they have a year warranty and a new one would be on it's way this afternoon. No questions asked.

I'm very impressed.  Thomas gets my repeat business for sure!

Title: Re: Props to Thomas Distrubuting! great customer service
Post by: nedstruzz on January 28, 2009, 02:48:14 PM

Good to hear, I just sent back a battery that is under warranty but have not heard from them yet. 

Title: Re: Props to Thomas Distrubuting! great customer service
Post by: nedstruzz on January 28, 2009, 03:48:26 PM

and just like that a ring at my door.. Brand new battery!!!

Thomas Distributors for life!

Title: Re: Props to Thomas Distrubuting! great customer service
Post by: anhisr on January 28, 2009, 04:14:47 PM

buy all my rechargeable batteries from them.   Had problems in the past and they were always quick to fix the problem. 

Title: Re: Props to Thomas Distrubuting! great customer service
Post by: Gutbucket on January 28, 2009, 04:15:25 PM

+T

Title: Re: Props to Thomas Distrubuting! great customer service
Post by: jkm78 on January 29, 2009, 12:37:59 AM

well if you do ever have a problem with them, please give me a chance.  I work at a company called Professional Sound Services in NYC.  We sell, rent, and service all audio equipment for the film industry.  You call look us up at www.pro-sound.com.  I have a good relationship with the following people of this site who can give you a good reference:  T.J., jmerin, nolafishwater, tonedeaf, and secondskin.  I have offered these members free shipping and I will over the same you. 

thanks for the opportunity in advanced.
justin

Title: Re: Props to Thomas Distrubuting! great customer service
Post by: F.O.Bean on January 29, 2009, 12:40:14 AM

Justin is GREAT PEEPS ;)

Title: Re: Props to Thomas Distrubuting! great customer service
Post by: Red Boink on January 31, 2009, 06:07:25 PM

Another big thumbs up for Thomas D... I've been dealing with them for a few years now and they have always backed their products well.  Since switching to low discharge cells, I haven't had a failure, but when I used to using the mimh regular cells, they would always honor their warranty.  They even arranged for a charger to be exchanged after it exhibited flakey behavior.  They took my work for the intermittent problem.

They operate in Illinois, where I am, and there's a guy there named Eugene who is part owner.  He'll talk to you and steer you right.