The last post of the admin./cust. support mgr. seems pretty dismissive to me, and does not in any way address the question more than once asked: when did Presonus know (apparently ~ 1 year ago), and why do they not make that knowledge public and address it publicy versus quietly trying to fix it and meanwhile continuing to sell a product that is not capable of performing as advertised?
That is false advertising if the alleged can be proven, as it seems likely from the circumstantial evidence, and it is downright shady of them to not own up to that. To create a firmware fix (apparently a 2nd attempt) is a postive response; to fail to address that they apparently have been and continue to falsely advertise the performance of a product (
http://www.presonus.com/firebox.html), however, is cause for heads to roll internally and for - at minimum - an offer to recall the defective units should a customer who was duped be unwilling or no longer desire to wait for a firmware fix for something that was advertised when the unit was purchased.
That the cust. support mgr. closed the thread without addressing that issue indicates a 'sweep it under the rug and hope it does not blow up' mentality that is disturbing. It seems to me to call for some duped Firebox purchasers to follow up and submit a false advertising claim with the Federal Trade Commission.
http://www.ftc.gov/bcp/conline/pubs/buspubs/ad-faqs.shtmI sure am glad I decided to get a MOTU when I bought a firewire interface.