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Author Topic: MBHO repair  (Read 5982 times)

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Offline Scooter

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MBHO repair
« on: July 17, 2008, 09:02:36 PM »
Any US repair facilities??  Their website comes up "not found" when you click service...

Edit: finally did make it through a back door to their service questionnaire.
« Last Edit: September 17, 2008, 09:21:54 AM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: Anybody know if there is MBHO repair in the US??
« Reply #1 on: July 18, 2008, 10:10:28 AM »
Good luck with that. I think that Harrison from the Colorado Crue had to send his out overseas to get them repaired. I'm not 100% sure though. I thought I ran across a post somewhere where he was describing his ordeal. 2-3 week turnaround I believe. Again, not 100% sure, Dutchman1101(?) is his screen name. Maybe drop him a PM to see.
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #2 on: July 18, 2008, 10:44:21 AM »
yep, i figured that i'd have to send them abroad.  I had to send my MG's to Canada, and that took FOREVER!  I hate to think what it'll be to wherever the hell MBHO is...
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline OOK

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Re: Anybody know if there is MBHO repair in the US??
« Reply #3 on: July 18, 2008, 09:36:03 PM »
yep, i figured that i'd have to send them abroad.  I had to send my MG's to Canada, and that took FOREVER!  I hate to think what it'll be to wherever the hell MBHO is...

I just purchased MBHO widecards from Dan Ross at dale pro audio.  He may be able to help you.  He did tell me that MBHO is a "very small" company.  They still do 95% of everything by hand. It is likely that your caps will need to go back to germany.  It will likely take a few weeks but atleast you will know they are done right and MBHO supposedly has a record of every capsule made so they can hand tune it to its original specs.  You can reach him at 1-888-345-3253 ext 126.  If he can't help you I am sure he can put you in contact with who can......

Peace OOK
DPA/HEB 4060's > R09HR
MBHO648/KA100Lk/KA200/KA300/KA500 > SD702

Offline DSatz

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Re: Anybody know if there is MBHO repair in the US??
« Reply #4 on: July 20, 2008, 09:25:18 AM »
For high-quality microphones, the facilities and knowledge that it takes to repair a capsule properly are about the same as what it takes to build them in the first place. Thus for simple economic reasons, and to keep certain manufacturing processes confidential, no manufacturer of high-quality condenser microphones has facilities to repair capsules outside of its own factory.

My advice is, "don't look for ways around this." I've seen horrible botch jobs done by third-party technicians who were doing their best (including some well-known specialists with good reputations). They didn't have the specialized tools and knowledge which each microphone manufacturer develops for manufacturing and maintaining their own capsules. Most of them neither have the acoustical testing facilities to check their work, nor do they know the actual QA requirements for capsules, which are among each manufacturer's most closely guarded secrets.

You gotta understand: Neumann couldn't properly repair a Schoeps capsule or vice versa, nor could either company rebuild an AKG capsule properly (nor could AKG rebuild one of theirs). They would have neither the knowledge nor the specialized tools for it--which are different for each type of capsule, even within one manufacturer's range of products.

This is a field in which the the most knowledgeable people tend to be humble, because they realize how much they don't know.

--best regards
« Last Edit: September 17, 2008, 09:15:49 PM by DSatz »
music > microphones > a recorder of some sort

Offline manitouman

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Re: Anybody know if there is MBHO repair in the US??
« Reply #5 on: August 02, 2008, 07:39:37 PM »
I had a problem with one of my card caps. I contacted Marcus and he replied the same day. Sent caps to him and he said either they'll get fixed and matched or they'll just send me new ones. I'll report time frame once I get them back.
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #6 on: August 03, 2008, 12:23:27 PM »
it took him forever to get back to me.  but he did, and mine are on there way back to Germany.  we'll see what happens....
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline airbladder

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Re: Anybody know if there is MBHO repair in the US??
« Reply #7 on: August 05, 2008, 11:30:24 PM »
It took me forever to get my MBHO repaired.  I sent it to Marcus in Brooklyn I think.  Then he sent it to Germany.  Off the top of my head I can’t say how long it took but it was a very long time and I could get little information from Marcus once the microphone was sent to Germany.  Basically it was done when it was done and he didn’t know when he was going to get it back until he got it.  He kept telling me to call back next week.  When I called it was not back yet so he would tell me to call next week.  That went on for a while.  In the end they just threw the microphone in a padded envelope and mailed it back to me.  That kind of freaked me out no bubble wrap, foam, box, nothing.  In the end the repair was free and probably done properly.  Needless to say I didn’t keep the MBHO’s.  At that time I had the 648’s.  They needed to be repaired after running them for only a few months.  So once I got the microphone back from Germany I sold the pair.  I hope your experience is better than mine was.   
Microphones: Neumann U89i, Neumann KMR 82i, Neumann AK40/50>LC3>KM100.
Pres: AETA PSP-3
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Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #8 on: August 06, 2008, 10:48:12 AM »
In the end they just threw the microphone in a padded envelope and mailed it back to me.  That kind of freaked me out no bubble wrap, foam, box, nothing.  In the end the repair was free and probably done properly.     

yep, their communication is way less than stellar.  I sent 2 emails to MBHO, and never heard back on either one.  The padded mailer thing is absolutely unacceptable!  You would think that someone who built the damn thing would have the presence of mind to protect it properly....   :flaming:  Man, I hope they don't pull that shit w/ me ::)

I had a problem with one of my card caps. I contacted Marcus and he replied the same day. Sent caps to him and he said either they'll get fixed and matched or they'll just send me new ones. I'll report time frame once I get them back.

Have you had any communication from Marcus or MBHO??
« Last Edit: August 06, 2008, 10:54:09 AM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: Anybody know if there is MBHO repair in the US??
« Reply #9 on: August 06, 2008, 05:43:57 PM »
I had a problem with one of my card caps. I contacted Marcus and he replied the same day. Sent caps to him and he said either they'll get fixed and matched or they'll just send me new ones. I'll report time frame once I get them back.

Have you had any communication from Marcus or MBHO??
[/quote]

Nope, as a matter of fact I emailed him the tracking info from FedEx. They were attempted for delivery today but it may have been after hours....5:03PM. But at least he'll get the email and know they are there. I'm guessing at least a month before I even contact him again. Then I'll begin to get irritated. But we'll see...
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #10 on: August 06, 2008, 07:53:33 PM »
He received mine 7/31 and I've heard nothing as of yet...
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline newplanet7

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Re: Anybody know if there is MBHO repair in the US??
« Reply #11 on: August 06, 2008, 08:00:45 PM »
Kinda sounds like one may want to avoid the MBHO's for this very reason.
Thanks in advance as I was considering going the MBHO route or 460's or mc930.
MBHO is now ruled out.
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FYI, it is a kick ass recording of a bunch of pretend-a-hippies talking.

Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #12 on: September 14, 2008, 05:30:03 PM »
I had a problem with one of my card caps. I contacted Marcus and he replied the same day. Sent caps to him and he said either they'll get fixed and matched or they'll just send me new ones. I'll report time frame once I get them back.

Have you had any communication from Marcus or MBHO??


any word on your mics??  They still have mine.
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #13 on: September 16, 2008, 10:45:17 PM »
after no response to an email a few weeks back, I sent another and got this response...

"As previously mentioned, your capsules have been sent to MBHO Germany for warranty repair. We will send the repaired capsules back to you as soon as we will receive them back from Germany. As of today, we do not have an ETA, but hope for speedy cooperation from MBHO Germany."

"as previously mentioned", no such thing happened.  there was no mention of anything at all except to send the caps to him(which I assumed meant that they would then be shipped to Germany for repair).   :-\

I am, however, encouraged by the phrase "warranty repair", maybe the repairs will be covered...

« Last Edit: September 16, 2008, 10:50:58 PM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: Anybody know if there is MBHO repair in the US??
« Reply #14 on: September 16, 2008, 10:56:55 PM »
"Hello Amaro,

The capsules have been sent to Germany, and we hope for a speedy repair and turn-around, which is not always the case since all repairs are being doe by the company owner himself, Mr. Haun. My apologies.

Regards, Marcus Demuth"

I sent him an email after a month of waiting then received this response today. 6 weeks so far since I sent out my card caps to him. I knew it was going to take a while and the subs have been REALLY good to me since I've been taping outdoors as of lately. But as the fall/winter comes along I'm hoping to get my card caps soon. At least before Nov 8th, or I may have to hit up some of the CoCrue for some loaners.

Like I said, I was expecting a long wait. I'll live, I just hope it's soon. Communication isn't great but at least I know something. And yes, warranty repairs are going to be of no charge. As stated earlier, Marcus wrote that they would either be repaired or replaced. So I assume it's a free repair/replace. I hope anyways!

I was about to post here when I saw it got bumped up. Let's keep each other informed on our repair progress. Great mics! I have no complaints there, just the turnaround wait for repairs is a bit much. But hey, if they are being repaired by the man himself, I'm confident that they are in good hands.

Mics: AKG CK31, CK32>LM 3> MPA III


 

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