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Author Topic: MBHO repair  (Read 5995 times)

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Offline Scooter

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MBHO repair
« on: July 17, 2008, 09:02:36 PM »
Any US repair facilities??  Their website comes up "not found" when you click service...

Edit: finally did make it through a back door to their service questionnaire.
« Last Edit: September 17, 2008, 09:21:54 AM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: Anybody know if there is MBHO repair in the US??
« Reply #1 on: July 18, 2008, 10:10:28 AM »
Good luck with that. I think that Harrison from the Colorado Crue had to send his out overseas to get them repaired. I'm not 100% sure though. I thought I ran across a post somewhere where he was describing his ordeal. 2-3 week turnaround I believe. Again, not 100% sure, Dutchman1101(?) is his screen name. Maybe drop him a PM to see.
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #2 on: July 18, 2008, 10:44:21 AM »
yep, i figured that i'd have to send them abroad.  I had to send my MG's to Canada, and that took FOREVER!  I hate to think what it'll be to wherever the hell MBHO is...
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline OOK

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Re: Anybody know if there is MBHO repair in the US??
« Reply #3 on: July 18, 2008, 09:36:03 PM »
yep, i figured that i'd have to send them abroad.  I had to send my MG's to Canada, and that took FOREVER!  I hate to think what it'll be to wherever the hell MBHO is...

I just purchased MBHO widecards from Dan Ross at dale pro audio.  He may be able to help you.  He did tell me that MBHO is a "very small" company.  They still do 95% of everything by hand. It is likely that your caps will need to go back to germany.  It will likely take a few weeks but atleast you will know they are done right and MBHO supposedly has a record of every capsule made so they can hand tune it to its original specs.  You can reach him at 1-888-345-3253 ext 126.  If he can't help you I am sure he can put you in contact with who can......

Peace OOK
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Offline DSatz

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Re: Anybody know if there is MBHO repair in the US??
« Reply #4 on: July 20, 2008, 09:25:18 AM »
For high-quality microphones, the facilities and knowledge that it takes to repair a capsule properly are about the same as what it takes to build them in the first place. Thus for simple economic reasons, and to keep certain manufacturing processes confidential, no manufacturer of high-quality condenser microphones has facilities to repair capsules outside of its own factory.

My advice is, "don't look for ways around this." I've seen horrible botch jobs done by third-party technicians who were doing their best (including some well-known specialists with good reputations). They didn't have the specialized tools and knowledge which each microphone manufacturer develops for manufacturing and maintaining their own capsules. Most of them neither have the acoustical testing facilities to check their work, nor do they know the actual QA requirements for capsules, which are among each manufacturer's most closely guarded secrets.

You gotta understand: Neumann couldn't properly repair a Schoeps capsule or vice versa, nor could either company rebuild an AKG capsule properly (nor could AKG rebuild one of theirs). They would have neither the knowledge nor the specialized tools for it--which are different for each type of capsule, even within one manufacturer's range of products.

This is a field in which the the most knowledgeable people tend to be humble, because they realize how much they don't know.

--best regards
« Last Edit: September 17, 2008, 09:15:49 PM by DSatz »
music > microphones > a recorder of some sort

Offline manitouman

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Re: Anybody know if there is MBHO repair in the US??
« Reply #5 on: August 02, 2008, 07:39:37 PM »
I had a problem with one of my card caps. I contacted Marcus and he replied the same day. Sent caps to him and he said either they'll get fixed and matched or they'll just send me new ones. I'll report time frame once I get them back.
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #6 on: August 03, 2008, 12:23:27 PM »
it took him forever to get back to me.  but he did, and mine are on there way back to Germany.  we'll see what happens....
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline airbladder

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Re: Anybody know if there is MBHO repair in the US??
« Reply #7 on: August 05, 2008, 11:30:24 PM »
It took me forever to get my MBHO repaired.  I sent it to Marcus in Brooklyn I think.  Then he sent it to Germany.  Off the top of my head I can’t say how long it took but it was a very long time and I could get little information from Marcus once the microphone was sent to Germany.  Basically it was done when it was done and he didn’t know when he was going to get it back until he got it.  He kept telling me to call back next week.  When I called it was not back yet so he would tell me to call next week.  That went on for a while.  In the end they just threw the microphone in a padded envelope and mailed it back to me.  That kind of freaked me out no bubble wrap, foam, box, nothing.  In the end the repair was free and probably done properly.  Needless to say I didn’t keep the MBHO’s.  At that time I had the 648’s.  They needed to be repaired after running them for only a few months.  So once I got the microphone back from Germany I sold the pair.  I hope your experience is better than mine was.   
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Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #8 on: August 06, 2008, 10:48:12 AM »
In the end they just threw the microphone in a padded envelope and mailed it back to me.  That kind of freaked me out no bubble wrap, foam, box, nothing.  In the end the repair was free and probably done properly.     

yep, their communication is way less than stellar.  I sent 2 emails to MBHO, and never heard back on either one.  The padded mailer thing is absolutely unacceptable!  You would think that someone who built the damn thing would have the presence of mind to protect it properly....   :flaming:  Man, I hope they don't pull that shit w/ me ::)

I had a problem with one of my card caps. I contacted Marcus and he replied the same day. Sent caps to him and he said either they'll get fixed and matched or they'll just send me new ones. I'll report time frame once I get them back.

Have you had any communication from Marcus or MBHO??
« Last Edit: August 06, 2008, 10:54:09 AM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: Anybody know if there is MBHO repair in the US??
« Reply #9 on: August 06, 2008, 05:43:57 PM »
I had a problem with one of my card caps. I contacted Marcus and he replied the same day. Sent caps to him and he said either they'll get fixed and matched or they'll just send me new ones. I'll report time frame once I get them back.

Have you had any communication from Marcus or MBHO??
[/quote]

Nope, as a matter of fact I emailed him the tracking info from FedEx. They were attempted for delivery today but it may have been after hours....5:03PM. But at least he'll get the email and know they are there. I'm guessing at least a month before I even contact him again. Then I'll begin to get irritated. But we'll see...
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #10 on: August 06, 2008, 07:53:33 PM »
He received mine 7/31 and I've heard nothing as of yet...
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline newplanet7

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Re: Anybody know if there is MBHO repair in the US??
« Reply #11 on: August 06, 2008, 08:00:45 PM »
Kinda sounds like one may want to avoid the MBHO's for this very reason.
Thanks in advance as I was considering going the MBHO route or 460's or mc930.
MBHO is now ruled out.
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Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #12 on: September 14, 2008, 05:30:03 PM »
I had a problem with one of my card caps. I contacted Marcus and he replied the same day. Sent caps to him and he said either they'll get fixed and matched or they'll just send me new ones. I'll report time frame once I get them back.

Have you had any communication from Marcus or MBHO??


any word on your mics??  They still have mine.
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline Scooter

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Re: Anybody know if there is MBHO repair in the US??
« Reply #13 on: September 16, 2008, 10:45:17 PM »
after no response to an email a few weeks back, I sent another and got this response...

"As previously mentioned, your capsules have been sent to MBHO Germany for warranty repair. We will send the repaired capsules back to you as soon as we will receive them back from Germany. As of today, we do not have an ETA, but hope for speedy cooperation from MBHO Germany."

"as previously mentioned", no such thing happened.  there was no mention of anything at all except to send the caps to him(which I assumed meant that they would then be shipped to Germany for repair).   :-\

I am, however, encouraged by the phrase "warranty repair", maybe the repairs will be covered...

« Last Edit: September 16, 2008, 10:50:58 PM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: Anybody know if there is MBHO repair in the US??
« Reply #14 on: September 16, 2008, 10:56:55 PM »
"Hello Amaro,

The capsules have been sent to Germany, and we hope for a speedy repair and turn-around, which is not always the case since all repairs are being doe by the company owner himself, Mr. Haun. My apologies.

Regards, Marcus Demuth"

I sent him an email after a month of waiting then received this response today. 6 weeks so far since I sent out my card caps to him. I knew it was going to take a while and the subs have been REALLY good to me since I've been taping outdoors as of lately. But as the fall/winter comes along I'm hoping to get my card caps soon. At least before Nov 8th, or I may have to hit up some of the CoCrue for some loaners.

Like I said, I was expecting a long wait. I'll live, I just hope it's soon. Communication isn't great but at least I know something. And yes, warranty repairs are going to be of no charge. As stated earlier, Marcus wrote that they would either be repaired or replaced. So I assume it's a free repair/replace. I hope anyways!

I was about to post here when I saw it got bumped up. Let's keep each other informed on our repair progress. Great mics! I have no complaints there, just the turnaround wait for repairs is a bit much. But hey, if they are being repaired by the man himself, I'm confident that they are in good hands.

Mics: AKG CK31, CK32>LM 3> MPA III


Offline F.O.Bean

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Re: Anybody know if there is MBHO repair in the US??
« Reply #15 on: September 16, 2008, 11:50:20 PM »
And doesnt MBHO have a Lifetime Warranty ??? I always believed so anyways....

Keep us posted fellas!
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Offline manitouman

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Re: MBHO repair
« Reply #16 on: November 01, 2008, 11:11:35 PM »
Just an update...

Still have not received my card caps back yet. BUT I did contact Marcus Demuth again and mentioned that it is coming up on 3 months since I sent my caps in and if he could tell me if they were on their way yet. I also mentioned that I had some projects coming up at the end of October (actually Nov. 8th) and that I would need them. If mine were not ready yet, could I get a loaner pair of caps. He replied with him asking for my address so that he could send me a loaner pair. I still have not received them (haven't checked the mail today) but that's pretty cool to send me a loaner pair. I just have to see if he follows through. We'll see...
Mics: AKG CK31, CK32>LM 3> MPA III


Offline F.O.Bean

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Re: MBHO repair
« Reply #17 on: November 02, 2008, 02:48:36 AM »
Just an update...

Still have not received my card caps back yet. BUT I did contact Marcus Demuth again and mentioned that it is coming up on 3 months since I sent my caps in and if he could tell me if they were on their way yet. I also mentioned that I had some projects coming up at the end of October (actually Nov. 8th) and that I would need them. If mine were not ready yet, could I get a loaner pair of caps. He replied with him asking for my address so that he could send me a loaner pair. I still have not received them (haven't checked the mail today) but that's pretty cool to send me a loaner pair. I just have to see if he follows through. We'll see...

If he DOES NOT come thru, shoot me a PM ASAPAGE and I can possibly loan you my cards since I never use them :P ;D 8) IMO, unless your onstage, then FUCK IT, just use the hypers ;) We all know the hypers sound better than their cards anyway ;)
Schoeps MK4's | MK41's ->
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Offline Scooter

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Re: MBHO repair
« Reply #18 on: November 02, 2008, 06:36:53 PM »
haven't got mine back yet either
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline 108Ω

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Re: MBHO repair
« Reply #19 on: November 02, 2008, 09:49:36 PM »
Lifetime guarantee is a yes via email from Marcus to me.
Marcus takes a week to answer a sales question, so I'd never expect quick turn-around, but three months seems like a very long wait.

Keep us posted...


I have a few MBHOs around.
Love the sound...maybe one of us should go to Germany and ask the master for an apprenticeship!
« Last Edit: November 02, 2008, 09:55:54 PM by Bob »
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Offline manitouman

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Re: MBHO repair
« Reply #20 on: December 09, 2008, 09:31:05 PM »
Okay, so it's been 4 months now. I sent Marcus a constructive nasty gram stating that my patience was wearing thin. That I enjoy the MBHO product line and was thinking of expanding my collection by adding hypers, omnis and perhaps some actives as well. BUT because of this experience with the repair of my card caps, I may have to reconsider and start looking into other brands such as AKG, Schoeps, Neumann's, etc. I sent this about a week ago and received an email today stating that my caps have just arrived from Germany.  ::)

We'll see once they get here. Keep posted...
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: MBHO repair
« Reply #21 on: December 10, 2008, 05:42:15 PM »
the wait time has def gotten silly now.  he received my caps late July, and nothing yet...  :(

Glad to see that your's are making there way back.

So did he ever send a loaner pair like he said he would??
« Last Edit: December 10, 2008, 05:45:24 PM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: MBHO repair
« Reply #22 on: December 10, 2008, 09:42:47 PM »
the wait time has def gotten silly now.  he received my caps late July, and nothing yet...  :(

Glad to see that your's are making there way back.

So did he ever send a loaner pair like he said he would??

I'd keep up the communication with him. It is ridiculous. I mean if the man doing repairs is sick or something, I'll understand or if life threw him an obstacle, whatever. But 4 months! and in your case even longer. I'd ask for a replacement matched/sequential pair instead. But judging from my experience, you'll get that about the same time I get the loaner pair, which never materialized.  ::)
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: MBHO repair
« Reply #23 on: December 11, 2008, 01:19:00 PM »
Well, just sent him another status request email, we'll see what, if anything, he says...

They really need to improve their cust support.  I really hope nothing ever goes wrong with my bodies, i'll be totally out of the game then ::)
« Last Edit: December 11, 2008, 01:22:25 PM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline Brian Skalinder

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Re: MBHO repair
« Reply #24 on: December 11, 2008, 04:14:35 PM »
Whenever timelines drag on, or something goes screwy, I find it's usually most effective to call directly rather than relying on passive communication like email.  Though another passive approach, you might also try sending a certified letter expressing your discontent and concern.  Even without the threat of legal action, the traceable document trail often will provide motivation to at least respond.
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Offline manitouman

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Re: MBHO repair
« Reply #25 on: December 11, 2008, 08:41:43 PM »
Thanks for the input Brian, I never thought about a certified letter. I did however receive an email from UPS stating that a package is headed my way from New York, NY and I'm thinking it's the caps. I haven't ordered anything lately and am not expecting anything either so it has to be. Delivery date of the 16th so I'll post back with results.

But yea, I'd hate to have anything else go wrong or with the bodies. I can borrow but I feel like a schmuck doing it. Nothing like running your own rig.  ;D
Mics: AKG CK31, CK32>LM 3> MPA III


Offline boojum

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Re: MBHO repair
« Reply #26 on: December 16, 2008, 02:54:43 AM »
I wonder how a pro could afford to do business with a company which offers a lifetime warranty on its mics and then takes months and months to repair them?  Is this out of the ordinary for MBHO?  They would have to be the best damned mics in the world before I would put up with this for service.

I hope you get them pretty soon.  Six months, hmm, could'a whittled 'em outta white pine in this much time.     ;D
Nov schmoz kapop.

Offline Scooter

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Re: MBHO repair
« Reply #27 on: December 16, 2008, 09:34:38 AM »
yep, that's exactly my thoughts as well.  No pro would put up this kind of cust service.  And yes, it does appear to be the norm with them ::)
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: MBHO repair
« Reply #28 on: December 16, 2008, 08:26:11 PM »
Got my caps back! I just have to run a test to see how they are doing before I get too excited. 'Bout damn time!  ;D
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: MBHO repair
« Reply #29 on: December 17, 2008, 11:08:44 AM »
congrats!  I hope I have the same luck here soon...
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: MBHO repair
« Reply #30 on: December 17, 2008, 09:44:50 PM »
congrats!  I hope I have the same luck here soon...

I should probably look back in the thread but what exactly are you waiting on?
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: MBHO repair
« Reply #31 on: December 18, 2008, 04:13:34 PM »
my caps to get fixed
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline F.O.Bean

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Re: MBHO repair
« Reply #32 on: December 24, 2008, 11:32:31 PM »
Thats AWFUL fellas :(

I hope this gets resolved too :( I NEVER realized that their cust service was THAT BAD :P
Schoeps MK4's | MK41's ->
Schoeps | NBob 250/05 KCY's ->
Schoeps VMS 02IB | Naiant +60v/Low Noise PFA's ->
DarkTrain Right Angle Stubby | GakCable XLR's ->
Sound Devices MixPre-6 | Tascam DR-70D ->
128gb | 64gb SanDisk Extreme Pro SDXC-I

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Offline boojum

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Re: MBHO repair
« Reply #33 on: December 24, 2008, 11:42:47 PM »
Thats AWFUL fellas :(

I hope this gets resolved too :( I NEVER realized that their cust service was THAT BAD :P

This is customer disservice.     :'(
Nov schmoz kapop.

Offline Scooter

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Re: MBHO repair
« Reply #34 on: February 16, 2009, 04:28:20 PM »
my latest to Marcus...

"Marcus-

It’s been approx 6 months now, and I still have no word from you or anyone in Germany as to the status of my capsules.  I would really appreciate an update from you as to their status.    I understand that these mics are handmade and take time to repair, all I am asking is for an update every now and then that consists of more than “As of today, we do not have an ETA, but hope for speedy cooperation from MBHO Germany”, that is not good enough.  You should have the clout (or find someone who does) with MBHO to find out what the ETA is.  These capsules represent an enormous monetary investment for me, and I feel like I am being given the cold shoulder in return for spending a lot of my hard earned money on your (MBHO’s)products.


Still waiting,

Scott"


Thank god I don't have my livelihood riding on any of their products, jeez.
« Last Edit: February 16, 2009, 04:32:00 PM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

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Re: MBHO repair
« Reply #35 on: February 16, 2009, 06:42:05 PM »
That's BULLSHIT my man :(

Couldn't you just have sent them to Marcus and have them be repaired SOMEWHERE in the USA, instead of HAVING to send them to Germany ???

This is a HUGE BUMMER, because I wanted to send my KA200N/KA500HN/603A bodies to get cleaned and serviced, but NO THANK YOU. I WILL NOT go 6 months w/ out my mics :'(

I hope this gets resolved ASAP my man :(
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Re: MBHO repair
« Reply #36 on: February 16, 2009, 07:42:02 PM »
Instead of screwing around with a middleman, why not Email MBHO Germany directly?

FWIW, it took beyerdynamic about 5 months to repair my faulty set of MC803, if I recall correctly.  I think often these long wait times ARE normal.  To answer the question of how a pro would handle this - they would use the other mics in their arsenal or they would rent what they need.  Factory service is what it is, and your "status" in the audio world rarely will make a difference.
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Re: MBHO repair
« Reply #37 on: February 16, 2009, 09:57:43 PM »
This is why as much as I would like another pair or even an active set from the YS, I cannot go back because of this level of service. If it's going to take that long at least send me a loaner pair, or something. Thanks for the reminder of why I don't have MBHO's anymore.  ;D
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Re: MBHO repair
« Reply #38 on: February 16, 2009, 10:03:14 PM »
This is why as much as I would like another pair or even an active set from the YS, I cannot go back because of this level of service. If it's going to take that long at least send me a loaner pair, or something. Thanks for the reminder of why I don't have MBHO's anymore.  ;D

That is the ONE THING that makes me weary of owning them for too long, but I'll do the best I can! Hopefully, they stay as mint as my AKG's were when I sold them, and the DPA screens NEVER come off of them, so I dont see myself sending my pair in, but for those of you that you have to, That's BS. At least send an email back saying a supposed ETA to make you feel a little better!
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Re: MBHO repair
« Reply #39 on: February 17, 2009, 11:02:48 AM »
Instead of screwing around with a middleman, why not Email MBHO Germany directly?

FWIW, it took beyerdynamic about 5 months to repair my faulty set of MC803, if I recall correctly.

I did, a few times, and never got a response.

I have no prob with the wait, it's the lack of communication that disturbs me.



All that said, this is what I found this morn in my inbox..

"Hi Scott,

my apologies for our tardiness.

Your repaired capsules came in and will be sent to you tomorrow, Tuesday.

Again, our apologies for the unacceptable long wait!"


Needless to say, I'm quite relieved I will have them back soon.  And kudos to MBHO for honoring their warranty.
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

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Re: MBHO repair
« Reply #40 on: February 17, 2009, 11:10:25 AM »
they probably came in a while ago and just sat there. I highly doubt they just happened to come in the same day your most recent email went to them. WTF.

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Re: MBHO repair
« Reply #41 on: February 17, 2009, 11:12:00 AM »
Oh I agree totally.  They've been there for a while I'm sure. ::).  Marcus's reputation is not one of being "right on top of things" from what I gather.
« Last Edit: February 17, 2009, 05:53:29 PM by Scooter »
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Re: MBHO repair
« Reply #42 on: February 17, 2009, 03:39:49 PM »
In the interest of full fairness, I sent Marcus a note back this morn thanking him for the update and thanking MBHO for standing behind their warranty.  He was being pleasant and helpful.  his response...

"Hello Scott,
 
thank you for your kind words. I will forward them to Herbert Haun.
 
Thank you again for your patience!"
MBHO 603a(ka200n/ka500hn) >
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Re: MBHO repair
« Reply #43 on: February 17, 2009, 05:15:37 PM »
Oh I agree totally.  They've been there for a while I'm sure. ::).  Marcus's rep is not one of being "right on top of things" from what I gather.

I contacted Fullcompass back when I was looking for caps before I realized that Dale pro deals in MBHO although it is through Marcus.  I asked the salesman I deal with to look into becoming a US dealer since there is only one in the US and that's Marcus. I expressed my personal displeasure with the type of service provided by Marcus. He said he would pass it along to the sales director and market research....Here is hoping they become a dealer direct with Germany.  Nothing like a little competition to light a fire under your ass.  No one likes to lose Business, hit someone in the pocket and their ears stand up..... >:D

Peace OOK
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Re: MBHO repair
« Reply #44 on: February 17, 2009, 05:52:08 PM »
very tue!
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Offline Jamos

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Re: MBHO repair
« Reply #45 on: February 18, 2009, 10:28:58 PM »
That would be great if FC became distributors for MBHO. 
It would probably be good for MBHO too actually, widening their exposure to the US market.

While the ~6 month turn around time is definitely shitty, it does seem like they are honestly honoring all warranty claims.  That says a lot about the company...

Not all of the mic companies offer a lifetime warranty, and you guys were able to send them in without original receipts or anything, right?
If so, that's also a huge plus, seeing as how equipment often gets passed around here.

If I had to send some in, and knew that I should expect to be without them for 6 months but that I'd be getting a free repair, I would be A-OK with that.


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Re: MBHO repair
« Reply #46 on: February 19, 2009, 02:18:12 AM »

If I had to send some in, and knew that I should expect to be without them for 6 months but that I'd be getting a free repair, I would be A-OK with that.



Agreed upon that. If I ever sent mine in, just to be cleaned and checked out, I would be SOL :P I would also expect a loaner pair of whatever you just sent in :) Just seems fair to me ;)

Scooter, what exactly was wrong w/ your cards that you needed to send them to Germany ???
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Re: MBHO repair
« Reply #47 on: February 19, 2009, 11:12:15 AM »
intermittent crackle/fizz in one cap.  It was in the high freq range. 


I wasn't really opposed to the wait time (it took a couple of months to get my MG's fixed so I was ready for a wait), it was the lack of communication and lazy attitude that got to me.

And as I stated earlier, major kudos indeed to MBHO for honoring their lifetime warranty (and yes, no receipts or anything)!
« Last Edit: February 19, 2009, 11:13:48 AM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline Jamos

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Re: MBHO repair
« Reply #48 on: February 19, 2009, 01:11:00 PM »
intermittent crackle/fizz in one cap.  It was in the high freq range. 


I wasn't really opposed to the wait time (it took a couple of months to get my MG's fixed so I was ready for a wait), it was the lack of communication and lazy attitude that got to me.

And as I stated earlier, major kudos indeed to MBHO for honoring their lifetime warranty (and yes, no receipts or anything)!

Yeah it definitely seems like the Marcus guy should get on the customer service side of things a little bit better.  I have a feeling that this is just one of his "jobs", as it is with many folks in the audio biz. 

A loaner pair certainly would be nice, but also would be very generous.  Do you think any other mic company would do this?  Doubtful.  (most other mic companies would have a much faster turn around time though)

I just bought a set of neumann 140's that we sent into Sennheiser before sending them to me.  I think it took a total of two weeks door-to-door from the seller > senn > me.
I didn't get that special German touch though   ;)

My MBHO's are up FS in the yard, although I really like them and don't really want to sell them.  Out of all the mics I've tried, I think they are the best sounding in the price range. 
If I were flush with cash, I would just stick them in the mic locker.

I wonder if all the problems that people have with them are a related problem?  I also bought a set of 603a's with cards, but after testing them out I found a noise with one of the bodies.  When gain was turned up, there was a tick-tick-tick-tick, although it still worked just like it sounds like scooter's caps do.

The 603 / KA200 / KA300's I've been using and that are in the yard are crystal clear though. 

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Re: MBHO repair
« Reply #49 on: February 20, 2009, 04:06:08 PM »
got my caps back today.  The serial numbers have changed, so I don't know if they gave me all new electronics and reused the housings or what.  Gonna test them tonight...
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Re: MBHO repair
« Reply #50 on: February 20, 2009, 06:39:41 PM »
got my caps back today.  The serial numbers have changed, so I don't know if they gave me all new electronics and reused the housings or what.  Gonna test them tonight...

SCHWEET ;D
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Re: MBHO repair
« Reply #51 on: February 20, 2009, 07:32:56 PM »
The 603 / KA200 / KA300's I've been using and that are in the yard are crystal clear though. 

Yes they are!  :coolguy:

Good to see you got your caps back, finally!
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Re: MBHO repair
« Reply #52 on: July 15, 2009, 10:09:05 PM »
sorry for the bump...

i am about to send my mbho's in for warranty work (one of the ta4f on the cap side was missing a clip).

I tried to just have them send me the part, but mbho wants the mic back.  i guess i will send in both mics and caps and they can give it a bench test.

my question is this... when you all sent your stuff to marcus, was that the only shipping charge you had incurred (your town > nyc) or did you have to pay shipping to germany as well?

thanks for the quick reply.
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Re: MBHO repair
« Reply #53 on: July 15, 2009, 11:25:42 PM »
For me it was just shipping to Marcus in NY. I sent via FedEx so I could track and make sure it is signed for. I wasn't taking any risks. From there he'll send them in to get fixed in Germany.

I don't want to sound discouraging but.....Good Luck. This is the reason I don't have MBHO's anymore and would never again. Great mics but not so much for the service.
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Re: MBHO repair
« Reply #54 on: July 15, 2009, 11:40:32 PM »
yep... aware of the sssslllllloooooooooowwwwww service... i am actually working with dan at dale pro audio... we are both of the belief since a dealer is initiating this they might be a bit more on top of things -- especially since there is already a rapport with the dealer and the manufacturer.

thanks for the quick reply... i have plenty of other mics to play with while i wait (which hopefully will be less then 2 months).
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Re: MBHO repair
« Reply #55 on: July 16, 2009, 08:48:33 AM »
just shipping to NYC for me as well.  Just keep emailing Marcus every so often to keep the ball rolling.
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Re: MBHO repair
« Reply #56 on: July 16, 2009, 12:03:35 PM »
quick question, has anyone experienced levels being slightly off between the two mics?  i always have to turn the gain up higher on one channel...seems that sometimes it switches but that might just be my memory failing me...in any case, it seems like it has been "off" for a good while and i'm wondering if any parts might need servicing.  i could probably do without the mics for an extended period since co crüe would have me covered in a pinch, but may just wait until after phish or after my wedding to do it since i'll be starting school again and won't be getting out as often :P not like i've been taping very much lately anyways.
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Re: MBHO repair
« Reply #57 on: July 16, 2009, 02:36:36 PM »
^^^^That's exactly what was happening with one of my caps when I sent them in. Is it just the one set of caps or do all your caps do the same thing? I tried different combinations before finally just sending them in.
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Re: MBHO repair
« Reply #58 on: November 19, 2017, 09:25:13 AM »
^^^^That's exactly what was happening with one of my caps when I sent them in. Is it just the one set of caps or do all your caps do the same thing? I tried different combinations before finally just sending them in.
So it was a caps issue not the mic bodies correct?

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Re: MBHO repair
« Reply #59 on: November 19, 2017, 09:31:58 AM »
my caps to get fixed
So a caps not bodies issue. Wondering if itd9 outdoor humidity - seen posts on other mics having the same issue. Thank god for the lifetime warranty pthers have spent a pretty penny for repairs.

 

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