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Author Topic: MBHO repair  (Read 5997 times)

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Offline F.O.Bean

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Re: Anybody know if there is MBHO repair in the US??
« Reply #15 on: September 16, 2008, 11:50:20 PM »
And doesnt MBHO have a Lifetime Warranty ??? I always believed so anyways....

Keep us posted fellas!
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Offline manitouman

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Re: MBHO repair
« Reply #16 on: November 01, 2008, 11:11:35 PM »
Just an update...

Still have not received my card caps back yet. BUT I did contact Marcus Demuth again and mentioned that it is coming up on 3 months since I sent my caps in and if he could tell me if they were on their way yet. I also mentioned that I had some projects coming up at the end of October (actually Nov. 8th) and that I would need them. If mine were not ready yet, could I get a loaner pair of caps. He replied with him asking for my address so that he could send me a loaner pair. I still have not received them (haven't checked the mail today) but that's pretty cool to send me a loaner pair. I just have to see if he follows through. We'll see...
Mics: AKG CK31, CK32>LM 3> MPA III


Offline F.O.Bean

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Re: MBHO repair
« Reply #17 on: November 02, 2008, 02:48:36 AM »
Just an update...

Still have not received my card caps back yet. BUT I did contact Marcus Demuth again and mentioned that it is coming up on 3 months since I sent my caps in and if he could tell me if they were on their way yet. I also mentioned that I had some projects coming up at the end of October (actually Nov. 8th) and that I would need them. If mine were not ready yet, could I get a loaner pair of caps. He replied with him asking for my address so that he could send me a loaner pair. I still have not received them (haven't checked the mail today) but that's pretty cool to send me a loaner pair. I just have to see if he follows through. We'll see...

If he DOES NOT come thru, shoot me a PM ASAPAGE and I can possibly loan you my cards since I never use them :P ;D 8) IMO, unless your onstage, then FUCK IT, just use the hypers ;) We all know the hypers sound better than their cards anyway ;)
Schoeps MK4's | MK41's ->
Schoeps | NBob 250/05 KCY's ->
Schoeps VMS 02IB | Naiant +60v/Low Noise PFA's ->
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Sound Devices MixPre-6 | Tascam DR-70D ->
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Offline Scooter

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Re: MBHO repair
« Reply #18 on: November 02, 2008, 06:36:53 PM »
haven't got mine back yet either
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline 108Ω

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Re: MBHO repair
« Reply #19 on: November 02, 2008, 09:49:36 PM »
Lifetime guarantee is a yes via email from Marcus to me.
Marcus takes a week to answer a sales question, so I'd never expect quick turn-around, but three months seems like a very long wait.

Keep us posted...


I have a few MBHOs around.
Love the sound...maybe one of us should go to Germany and ask the master for an apprenticeship!
« Last Edit: November 02, 2008, 09:55:54 PM by Bob »
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Offline manitouman

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Re: MBHO repair
« Reply #20 on: December 09, 2008, 09:31:05 PM »
Okay, so it's been 4 months now. I sent Marcus a constructive nasty gram stating that my patience was wearing thin. That I enjoy the MBHO product line and was thinking of expanding my collection by adding hypers, omnis and perhaps some actives as well. BUT because of this experience with the repair of my card caps, I may have to reconsider and start looking into other brands such as AKG, Schoeps, Neumann's, etc. I sent this about a week ago and received an email today stating that my caps have just arrived from Germany.  ::)

We'll see once they get here. Keep posted...
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: MBHO repair
« Reply #21 on: December 10, 2008, 05:42:15 PM »
the wait time has def gotten silly now.  he received my caps late July, and nothing yet...  :(

Glad to see that your's are making there way back.

So did he ever send a loaner pair like he said he would??
« Last Edit: December 10, 2008, 05:45:24 PM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: MBHO repair
« Reply #22 on: December 10, 2008, 09:42:47 PM »
the wait time has def gotten silly now.  he received my caps late July, and nothing yet...  :(

Glad to see that your's are making there way back.

So did he ever send a loaner pair like he said he would??

I'd keep up the communication with him. It is ridiculous. I mean if the man doing repairs is sick or something, I'll understand or if life threw him an obstacle, whatever. But 4 months! and in your case even longer. I'd ask for a replacement matched/sequential pair instead. But judging from my experience, you'll get that about the same time I get the loaner pair, which never materialized.  ::)
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: MBHO repair
« Reply #23 on: December 11, 2008, 01:19:00 PM »
Well, just sent him another status request email, we'll see what, if anything, he says...

They really need to improve their cust support.  I really hope nothing ever goes wrong with my bodies, i'll be totally out of the game then ::)
« Last Edit: December 11, 2008, 01:22:25 PM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline Brian Skalinder

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Re: MBHO repair
« Reply #24 on: December 11, 2008, 04:14:35 PM »
Whenever timelines drag on, or something goes screwy, I find it's usually most effective to call directly rather than relying on passive communication like email.  Though another passive approach, you might also try sending a certified letter expressing your discontent and concern.  Even without the threat of legal action, the traceable document trail often will provide motivation to at least respond.
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Offline manitouman

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Re: MBHO repair
« Reply #25 on: December 11, 2008, 08:41:43 PM »
Thanks for the input Brian, I never thought about a certified letter. I did however receive an email from UPS stating that a package is headed my way from New York, NY and I'm thinking it's the caps. I haven't ordered anything lately and am not expecting anything either so it has to be. Delivery date of the 16th so I'll post back with results.

But yea, I'd hate to have anything else go wrong or with the bodies. I can borrow but I feel like a schmuck doing it. Nothing like running your own rig.  ;D
Mics: AKG CK31, CK32>LM 3> MPA III


Offline boojum

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Re: MBHO repair
« Reply #26 on: December 16, 2008, 02:54:43 AM »
I wonder how a pro could afford to do business with a company which offers a lifetime warranty on its mics and then takes months and months to repair them?  Is this out of the ordinary for MBHO?  They would have to be the best damned mics in the world before I would put up with this for service.

I hope you get them pretty soon.  Six months, hmm, could'a whittled 'em outta white pine in this much time.     ;D
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Offline Scooter

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Re: MBHO repair
« Reply #27 on: December 16, 2008, 09:34:38 AM »
yep, that's exactly my thoughts as well.  No pro would put up this kind of cust service.  And yes, it does appear to be the norm with them ::)
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline manitouman

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Re: MBHO repair
« Reply #28 on: December 16, 2008, 08:26:11 PM »
Got my caps back! I just have to run a test to see how they are doing before I get too excited. 'Bout damn time!  ;D
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: MBHO repair
« Reply #29 on: December 17, 2008, 11:08:44 AM »
congrats!  I hope I have the same luck here soon...
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

 

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