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Author Topic: MBHO repair  (Read 5994 times)

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Offline manitouman

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Re: MBHO repair
« Reply #30 on: December 17, 2008, 09:44:50 PM »
congrats!  I hope I have the same luck here soon...

I should probably look back in the thread but what exactly are you waiting on?
Mics: AKG CK31, CK32>LM 3> MPA III


Offline Scooter

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Re: MBHO repair
« Reply #31 on: December 18, 2008, 04:13:34 PM »
my caps to get fixed
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline F.O.Bean

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Re: MBHO repair
« Reply #32 on: December 24, 2008, 11:32:31 PM »
Thats AWFUL fellas :(

I hope this gets resolved too :( I NEVER realized that their cust service was THAT BAD :P
Schoeps MK4's | MK41's ->
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Offline boojum

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Re: MBHO repair
« Reply #33 on: December 24, 2008, 11:42:47 PM »
Thats AWFUL fellas :(

I hope this gets resolved too :( I NEVER realized that their cust service was THAT BAD :P

This is customer disservice.     :'(
Nov schmoz kapop.

Offline Scooter

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Re: MBHO repair
« Reply #34 on: February 16, 2009, 04:28:20 PM »
my latest to Marcus...

"Marcus-

It’s been approx 6 months now, and I still have no word from you or anyone in Germany as to the status of my capsules.  I would really appreciate an update from you as to their status.    I understand that these mics are handmade and take time to repair, all I am asking is for an update every now and then that consists of more than “As of today, we do not have an ETA, but hope for speedy cooperation from MBHO Germany”, that is not good enough.  You should have the clout (or find someone who does) with MBHO to find out what the ETA is.  These capsules represent an enormous monetary investment for me, and I feel like I am being given the cold shoulder in return for spending a lot of my hard earned money on your (MBHO’s)products.


Still waiting,

Scott"


Thank god I don't have my livelihood riding on any of their products, jeez.
« Last Edit: February 16, 2009, 04:32:00 PM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline F.O.Bean

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Re: MBHO repair
« Reply #35 on: February 16, 2009, 06:42:05 PM »
That's BULLSHIT my man :(

Couldn't you just have sent them to Marcus and have them be repaired SOMEWHERE in the USA, instead of HAVING to send them to Germany ???

This is a HUGE BUMMER, because I wanted to send my KA200N/KA500HN/603A bodies to get cleaned and serviced, but NO THANK YOU. I WILL NOT go 6 months w/ out my mics :'(

I hope this gets resolved ASAP my man :(
Schoeps MK4's | MK41's ->
Schoeps | NBob 250/05 KCY's ->
Schoeps VMS 02IB | Naiant +60v/Low Noise PFA's ->
DarkTrain Right Angle Stubby | GakCable XLR's ->
Sound Devices MixPre-6 | Tascam DR-70D ->
128gb | 64gb SanDisk Extreme Pro SDXC-I

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Offline TNJazz

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Re: MBHO repair
« Reply #36 on: February 16, 2009, 07:42:02 PM »
Instead of screwing around with a middleman, why not Email MBHO Germany directly?

FWIW, it took beyerdynamic about 5 months to repair my faulty set of MC803, if I recall correctly.  I think often these long wait times ARE normal.  To answer the question of how a pro would handle this - they would use the other mics in their arsenal or they would rent what they need.  Factory service is what it is, and your "status" in the audio world rarely will make a difference.
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Offline manitouman

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Re: MBHO repair
« Reply #37 on: February 16, 2009, 09:57:43 PM »
This is why as much as I would like another pair or even an active set from the YS, I cannot go back because of this level of service. If it's going to take that long at least send me a loaner pair, or something. Thanks for the reminder of why I don't have MBHO's anymore.  ;D
Mics: AKG CK31, CK32>LM 3> MPA III


Offline F.O.Bean

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Re: MBHO repair
« Reply #38 on: February 16, 2009, 10:03:14 PM »
This is why as much as I would like another pair or even an active set from the YS, I cannot go back because of this level of service. If it's going to take that long at least send me a loaner pair, or something. Thanks for the reminder of why I don't have MBHO's anymore.  ;D

That is the ONE THING that makes me weary of owning them for too long, but I'll do the best I can! Hopefully, they stay as mint as my AKG's were when I sold them, and the DPA screens NEVER come off of them, so I dont see myself sending my pair in, but for those of you that you have to, That's BS. At least send an email back saying a supposed ETA to make you feel a little better!
Schoeps MK4's | MK41's ->
Schoeps | NBob 250/05 KCY's ->
Schoeps VMS 02IB | Naiant +60v/Low Noise PFA's ->
DarkTrain Right Angle Stubby | GakCable XLR's ->
Sound Devices MixPre-6 | Tascam DR-70D ->
128gb | 64gb SanDisk Extreme Pro SDXC-I

http://www.archive.org/bookmarks/diskobean | http://www.archive.org/bookmarks/Bean420 | http://bt.etree.org/mytorrents.php

Offline Scooter

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Re: MBHO repair
« Reply #39 on: February 17, 2009, 11:02:48 AM »
Instead of screwing around with a middleman, why not Email MBHO Germany directly?

FWIW, it took beyerdynamic about 5 months to repair my faulty set of MC803, if I recall correctly.

I did, a few times, and never got a response.

I have no prob with the wait, it's the lack of communication that disturbs me.



All that said, this is what I found this morn in my inbox..

"Hi Scott,

my apologies for our tardiness.

Your repaired capsules came in and will be sent to you tomorrow, Tuesday.

Again, our apologies for the unacceptable long wait!"


Needless to say, I'm quite relieved I will have them back soon.  And kudos to MBHO for honoring their warranty.
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline NOLAfishwater

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Re: MBHO repair
« Reply #40 on: February 17, 2009, 11:10:25 AM »
they probably came in a while ago and just sat there. I highly doubt they just happened to come in the same day your most recent email went to them. WTF.

Offline Scooter

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Re: MBHO repair
« Reply #41 on: February 17, 2009, 11:12:00 AM »
Oh I agree totally.  They've been there for a while I'm sure. ::).  Marcus's reputation is not one of being "right on top of things" from what I gather.
« Last Edit: February 17, 2009, 05:53:29 PM by Scooter »
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline Scooter

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Re: MBHO repair
« Reply #42 on: February 17, 2009, 03:39:49 PM »
In the interest of full fairness, I sent Marcus a note back this morn thanking him for the update and thanking MBHO for standing behind their warranty.  He was being pleasant and helpful.  his response...

"Hello Scott,
 
thank you for your kind words. I will forward them to Herbert Haun.
 
Thank you again for your patience!"
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

Offline OOK

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Re: MBHO repair
« Reply #43 on: February 17, 2009, 05:15:37 PM »
Oh I agree totally.  They've been there for a while I'm sure. ::).  Marcus's rep is not one of being "right on top of things" from what I gather.

I contacted Fullcompass back when I was looking for caps before I realized that Dale pro deals in MBHO although it is through Marcus.  I asked the salesman I deal with to look into becoming a US dealer since there is only one in the US and that's Marcus. I expressed my personal displeasure with the type of service provided by Marcus. He said he would pass it along to the sales director and market research....Here is hoping they become a dealer direct with Germany.  Nothing like a little competition to light a fire under your ass.  No one likes to lose Business, hit someone in the pocket and their ears stand up..... >:D

Peace OOK
DPA/HEB 4060's > R09HR
MBHO648/KA100Lk/KA200/KA300/KA500 > SD702

Offline Scooter

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Re: MBHO repair
« Reply #44 on: February 17, 2009, 05:52:08 PM »
very tue!
MBHO 603a(ka200n/ka500hn) >
R-44, or H120

LMA Recordings

 

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