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Author Topic: Zoom F8 Recorder Part 3  (Read 15555 times)

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Offline IronFilm

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Re: Zoom F8 Recorder Part 3
« Reply #105 on: June 09, 2018, 08:53:52 AM »
I finally got around to calling the Zoom Service number. It was answered on the second ring by a knowledgeable and courteous guy who immediatly said they would replace my unit at no cost, and even pay shipping for mine to come to them.

I was sure he misunderstood me when i said it was way out of warranty coverage and i had to interupt him because i was positive he hadnt heard me correctly. He kind of chuckled a bit and shocked me by saying that my issue isnt a constantly seen issue it is however one they have had issues with, and they would treat my unit as if it were under full warranty with my proof of purchase from a authorized Zoom Sales retailer.

Mine was purchased 2/16/16 from b&h amd a screenshot of the order history on my b&h account of the purchase info was more than enough to satisfy him.

I was offered a new unit up front for a temp 500$ hold to a cc til my unit arrived, or they could ship a new one right out as soon as they receive mine.

I spaced on asking if i could chip in the addition 200$ the F8n retail price is appearing to be set at, and get a f8n instead. I hope they will allow that, as i will def be doing that.

Wow! I am fully amazed by that.

People like to hate upon Zoom because they "have poor custom service/support" compared to the big guys in the location sound world, but nope! I think Zoom is worth very penny.

Offline caymanreview

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Re: Zoom F8 Recorder Part 3
« Reply #106 on: June 09, 2018, 10:41:40 AM »
No doubt! It is damn near 16 months out of warranty.

I was more than willing to wind up paying what wouldve been half the units value today to get it repaired too.

Im hoping they let me upgrade to the f8n for the retail price difference. Its been awhile since i had a new toy to play with!


Offline caymanreview

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Re: Zoom F8 Recorder Part 3
« Reply #107 on: June 13, 2018, 07:19:20 AM »
took them til yesterday to respond to my inquiry about a possible credit towards the f8n when released, and they said "no, we can only offer you the f8 at this time".

kinda bummed, but at the same time its hard to be butt hurt with a new f8 to reaplce mine especially out of warranty!

Offline IronFilm

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Re: Zoom F8 Recorder Part 3
« Reply #108 on: June 13, 2018, 08:59:25 AM »
Indeed!

Plus they probably want to clear out whatever stock of F8 they have left before the F8n ships, so they'd probably rather you took the F8 than an F8n.

Ah well, you could always sell the replacement as a "mint new F8" when it comes back? Still got time to do this before the F8n arrives! ;-)

Offline IronFilm

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Re: Zoom F8 Recorder Part 3
« Reply #109 on: June 14, 2018, 09:27:45 PM »
App updated finally FINALLY: <<2.0.0 Jun 14, 2018
Improved not to put iOS device in sleep mode while using F8 Control.
The F8n has been added as a supported device.>>

Yay? But yikes, I hope Zoom is going to do a *lot* more than just that for the app! After 3 long years of nothing, a lot more is needed.

I mean, the version history is going from v1.1 to v2.0, so that *must* indicate some very large improvements over the old app beyond what is just listed in the notes? Any one with an F8 and an iOS device who can confirm this? (Android and F4 user here....)

https://itunes.apple.com/us/app/f8-control/id1014945716

 

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