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Author Topic: Props to Thomas Distrubuting! great customer service  (Read 1496 times)

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Online Gutbucket

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Props to Thomas Distrubuting! great customer service
« on: January 27, 2009, 03:58:30 PM »
Called Thomas Distributing today about a Maha Powerex 9.6v NiMH (overvoltage 9v) I bought from them which now appears sort of melted as if it overheated.  The case is slightly distorted around the internal bit like heatshrink rather than smooth. 

I told the human who immediately answered the phone about the appearance and that it works fine but I figured I better give them a call to check.  The guy asked me when I bought it (last summer) and what my name, phone number and zipcode were.  Said they have a year warranty and a new one would be on it's way this afternoon. No questions asked.

I'm very impressed.  Thomas gets my repeat business for sure!


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Offline nedstruzz

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Re: Props to Thomas Distrubuting! great customer service
« Reply #1 on: January 28, 2009, 02:48:14 PM »
Good to hear, I just sent back a battery that is under warranty but have not heard from them yet. 
B&K 4023's >Neve Portico>744T

Offline nedstruzz

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Re: Props to Thomas Distrubuting! great customer service
« Reply #2 on: January 28, 2009, 03:48:26 PM »
and just like that a ring at my door.. Brand new battery!!!

Thomas Distributors for life!
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Offline anhisr

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Re: Props to Thomas Distrubuting! great customer service
« Reply #3 on: January 28, 2009, 04:14:47 PM »
buy all my rechargeable batteries from them.   Had problems in the past and they were always quick to fix the problem. 
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Online Gutbucket

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Re: Props to Thomas Distrubuting! great customer service
« Reply #4 on: January 28, 2009, 04:15:25 PM »
+T
musical volition > vibrations > voltages > numeric values > voltages > vibrations> virtual teleportation time-machine experience
Better recording made easy - >>Improved PAS table<< | Made excellent- >>click here to download the Oddball Microphone Technique illustrated PDF booklet<<

Offline jkm78

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Re: Props to Thomas Distrubuting! great customer service
« Reply #5 on: January 29, 2009, 12:37:59 AM »
well if you do ever have a problem with them, please give me a chance.  I work at a company called Professional Sound Services in NYC.  We sell, rent, and service all audio equipment for the film industry.  You call look us up at www.pro-sound.com.  I have a good relationship with the following people of this site who can give you a good reference:  T.J., jmerin, nolafishwater, tonedeaf, and secondskin.  I have offered these members free shipping and I will over the same you. 

thanks for the opportunity in advanced.
justin

Offline F.O.Bean

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Re: Props to Thomas Distrubuting! great customer service
« Reply #6 on: January 29, 2009, 12:40:14 AM »
Justin is GREAT PEEPS ;)
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Offline Red Boink

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Re: Props to Thomas Distrubuting! great customer service
« Reply #7 on: January 31, 2009, 06:07:25 PM »
Another big thumbs up for Thomas D... I've been dealing with them for a few years now and they have always backed their products well.  Since switching to low discharge cells, I haven't had a failure, but when I used to using the mimh regular cells, they would always honor their warranty.  They even arranged for a charger to be exchanged after it exhibited flakey behavior.  They took my work for the intermittent problem.

They operate in Illinois, where I am, and there's a guy there named Eugene who is part owner.  He'll talk to you and steer you right.

 

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