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Author Topic: V2 DOA *update*  (Read 6591 times)

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Offline page

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Re: V2 DOA
« Reply #15 on: September 23, 2011, 03:25:16 PM »
Is the power connector on the V2 like the one on the V3?  If so, this could be the issue.  The V3 power center post is split and over time the halves bend together and finally fail to make a contact.  You have to stick s screw driver blade between the halves and bend them carefully back.  There is even a page on the Grace site that shows how to do a slightly more permanent fix.

Jeff

I thought about that, but the V2 works on a 4pin XLR (a lot of "ballanced" headphone amps use the same plug)
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Offline Javier Cinakowski

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Re: V2 DOA
« Reply #16 on: September 23, 2011, 03:54:02 PM »
^ the V2 has a 4-pin XLR for power...
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Offline 1Cylinder

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Re: V2 DOA
« Reply #17 on: September 26, 2011, 10:31:56 PM »
FWIW I had my V2 go south twice in 1999. Both times I sent it back to Mike Grace. He repaired the unit & returned it quickly. I can't recall if Mike even charged me, but if he did it wasn't much. Obviously we'd all prefer our gear to work 110% of the time...... but you know how these things go.

If you've got a good relationship w/ the seller I'd suggest asking him to cover the round trip shipping to Grace, and the cost of the repair.

Offline tapinfool

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Re: V2 DOA
« Reply #18 on: October 06, 2011, 05:37:41 PM »
Grace is covering all repairs (under warranty, even though it's 12 years old!) and fully bringing it up to current specs
for no cost to either party, buyer or seller.

GRACE ROCKS!

That's not all I have to say about that.

/Forrest Gump voice off ;D ;D ;D
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Offline Jimna

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Re: V2 DOA *update*
« Reply #19 on: October 06, 2011, 05:43:05 PM »
excellent
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Offline tapinfool

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Re: V2 DOA *update*
« Reply #20 on: October 06, 2011, 06:17:27 PM »
before curiosity kills it, the cat learns more of the world than a hundred uninquisitive dogs ~ tom robbins

i never was much of a petty thief. i wanted the whole world or nothing ~ h.c. bukowski

coincidence is the universe's way of reminding us what's really going on

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Re: V2 DOA
« Reply #21 on: October 06, 2011, 07:34:35 PM »
Grace is covering all repairs (under warranty, even though it's 12 years old!) and fully bringing it up to current specs
for no cost to either party, buyer or seller.

GRACE ROCKS!

That's not all I have to say about that.

/Forrest Gump voice off ;D ;D ;D

That's just awesome, but it's par for the course for those guys.  They did the same thing for a V3 that I once had that was 6 months outside the warranty.  Their only response when I said that I was floored by their great service was that they only have one chance to make a first impression.  Well, that might be true but they continue to amaze with 2nd, 3rd, 4th impressions and so on with their SICK customer service! 

That said, I do still find it distressing that you had to go through this Kev.  Who'd sell a dead V2 for above full price without disclosing that or trying to get it fixed first?!?

Offline ero3030

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Re: V2 DOA *update*
« Reply #22 on: October 06, 2011, 08:34:58 PM »
Grace is covering all repairs (under warranty, even though it's 12 years old!) and fully bringing it up to current specs
for no cost to either party, buyer or seller.

GRACE ROCKS!

That's not all I have to say about that.

/Forrest Gump voice off ;D ;D ;D
[/quote

That's just awesome, but it's par for the course for those guys.  They did the same thing for a V3 that I once had that was 6 months outside the warranty.  Their only response when I said that I was floored by their great service was that they only have one chance to make a first impression.  Well, that might be true but they continue to amaze with 2nd, 3rd, 4th impressions and so on with their SICK customer service! 

That said, I do still find it distressing that you had to go through this Kev.  Who'd sell a dead V2 for above full price without disclosing that or trying to get it fixed first?!?

i'm calling a CODE RED on the seller.  on another note, told u Kev it would work out!!  ed

















« Last Edit: October 06, 2011, 08:37:12 PM by ero3030 »
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Offline Jimna

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Re: V2 DOA *update*
« Reply #23 on: October 06, 2011, 09:10:15 PM »
yeah call that prick out!
Co-Founder of F.M.Recording 
SD: Busman Audio BSC1-K1/K2/K3/K4 > Grace Lunatec V3 > Busman Hybrid R4
LD: ADK A-51TL MP > Busman Hybrid R4
+ 48 Channel Multi-track rig

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http://jmimna.com/

Information is not knowledge
Knowledge is not wisdom
Wisdom is not truth
Truth is not beauty
Beauty is not love
Love is not music
Music is THE BEST
-FZ

Offline hi and lo

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Re: V2 DOA *update*
« Reply #24 on: October 06, 2011, 09:14:44 PM »
Gotta love this thread. Grace is so incredibly amazing... it's really killing me to not have a V3.  ;D

You know it's a great company when...

- Michael Grace himself comes to the rescue in the taperssection
- Or drops stuff off for you on a highway to Telluride
- And my personal favorite, guarantees support for a 3rd party modified unit!

Three cheers for their amazing product support time and time again!

Offline boltman

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Re: V2 DOA *update*
« Reply #25 on: October 06, 2011, 09:32:29 PM »
Just sent my V3 in for the polarity fix.  They updated the firmware and ran it for 24 hours just to make sure everything was working correctly.  There and back in 10 days.  A typical transaction for them, but first class in my view.

Offline tapinfool

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Re: V2 DOA *update*
« Reply #26 on: October 07, 2011, 12:54:15 AM »
1st class business with 1st class customer service with a 1st class product

What's not to love  :-*
before curiosity kills it, the cat learns more of the world than a hundred uninquisitive dogs ~ tom robbins

i never was much of a petty thief. i wanted the whole world or nothing ~ h.c. bukowski

coincidence is the universe's way of reminding us what's really going on

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Re: V2 DOA *update*
« Reply #27 on: October 07, 2011, 01:04:22 AM »
Glad it workded out!!  I was talking to a friend to night at a show and he was telling me about sending his V3 in to get the digi in fixed and they fixed and updated it for free, then updated the warnty.  His V3 wasn't under waranty either.  That is some serious service. 
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Re: V2 DOA *update*
« Reply #28 on: October 07, 2011, 05:43:09 AM »
I too have had nothing but top notch service from Grace.  Good to see things worked out for you.  I just saw this thread and am glad it wasn't caused by the hack cable maker Ted, oh wait, that's me  ;D
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Offline tapinfool

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Re: V2 DOA *update*
« Reply #29 on: October 07, 2011, 08:13:02 AM »
I too have had nothing but top notch service from Grace.  Good to see things worked out for you.  I just saw this thread and am glad it wasn't caused by the hack cable maker Ted, oh wait, that's me  ;D

yeah, you and your shoddy work  ;)
before curiosity kills it, the cat learns more of the world than a hundred uninquisitive dogs ~ tom robbins

i never was much of a petty thief. i wanted the whole world or nothing ~ h.c. bukowski

coincidence is the universe's way of reminding us what's really going on

 

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