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Author Topic: Recovering data on external HD  (Read 2922 times)

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Offline voltronic

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Re: Recovering data on external HD
« Reply #15 on: January 10, 2019, 06:01:27 AM »
I would definitely not do the freezer trick while it is in its enclosure as if it isn't completely sealed, you risk condensation getting in.

I also have never seen this trick actually work.

Took it to a local PC repair store. They estimated 75 - 125. Gave the OK.

That's not bad.  Good luck!
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Offline ts

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Re: Recovering data on external HD
« Reply #16 on: January 10, 2019, 10:50:31 AM »
I would definitely not do the freezer trick while it is in its enclosure as if it isn't completely sealed, you risk condensation getting in.

I also have never seen this trick actually work.

Worked for me the one time I had a drive fail 10 or so years ago.  I even left it in the enclosure.

I don’t think I’m at the freezer point yet. Isn’t the freezer trick for platters that are stuck together? The repair guy is hoping it’s just a bad board in the enclosure. The WD OS can fail.
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Offline morst

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Re: Recovering data on external HD
« Reply #17 on: January 10, 2019, 09:14:32 PM »
That's not a bad price for the repair if it includes the replacement board, and you don't want to do it yourself.


Here's a video which shows how to open the case on those drives. If you are gentle, you can even do it without breaking the clips.
https://youtu.be/kMpTh7IE0m8
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Offline voltronic

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Re: Recovering data on external HD
« Reply #18 on: January 11, 2019, 06:28:30 AM »
I would definitely not do the freezer trick while it is in its enclosure as if it isn't completely sealed, you risk condensation getting in.

I also have never seen this trick actually work.

Worked for me the one time I had a drive fail 10 or so years ago.  I even left it in the enclosure.

I don’t think I’m at the freezer point yet. Isn’t the freezer trick for platters that are stuck together? The repair guy is hoping it’s just a bad board in the enclosure. The WD OS can fail.

Platters can't stick together.  There are spacer rings between them.  The freezer trick is supposed to help with the heads, which glide very slightly over the surface of the platters.  These can become misaligned and ride too close which causes the dreaded "head crash".  You don't see this issue as much as you did in older drives, but heat and heavy use always made the problem more likely to occur.
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Offline ts

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Re: Recovering data on external HD
« Reply #19 on: January 13, 2019, 10:27:04 AM »
The guy I went to was a joke. Worse than Best Buy. All he did was run a couple recuva type scans. So I’m gonna try the 300datarecovery site. If I pass the chances form it might be worth sending it out.
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Offline morst

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Re: Recovering data on external HD
« Reply #20 on: January 13, 2019, 01:51:29 PM »
The guy I went to was a joke. Worse than Best Buy. All he did was run a couple recuva type scans. So I’m gonna try the 300datarecovery site. If I pass the chances form it might be worth sending it out.
Have you considered finding a similar drive and just swapping your data drive into the other case? It is REALLY LIKELY to be the case that is bad, not the drive.
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Offline ts

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Re: Recovering data on external HD
« Reply #21 on: January 13, 2019, 02:57:29 PM »
The guy I went to was a joke. Worse than Best Buy. All he did was run a couple recuva type scans. So I’m gonna try the 300datarecovery site. If I pass the chances form it might be worth sending it out.
Have you considered finding a similar drive and just swapping your data drive into the other case? It is REALLY LIKELY to be the case that is bad, not the drive.

Yes, I went over everything with this guy. I guess he pretended he knew what I was talking about. He was supposed to do all sorts of things and all he did was run a couple scans.  :shrug:

I’m not sure I can do the case swaps myself.
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Offline Gordon

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Re: Recovering data on external HD
« Reply #22 on: January 13, 2019, 05:37:37 PM »
I just scanned the thread so sorry if I missed this but have you checked the drives "smart" reading?  Even if drive doesn't show in this pc it should show with smart check.  basic hard drive health test.  download the zip version.  it's portable so you don't even install.  just unzip and check

https://crystalmark.info/en/download/#CrystalDiskInfo


if it shows any "caution" or worse the drive is failing.  Note that if it is failing and not just the enclosure I would stop all attempts yourself! 


The tech you took it to should have removed the drive to scan it.  pulling a drive from an enclosure is easy (unless it's a my passport type).

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The guy I went to was a joke. Worse than Best Buy. All he did was run a couple recuva type scans.

I do computer repair for a living.  I know my limit on data recovery as do most techs.  Hopefully he did more than recuva but unless it's a clean room situation then software based is all most local guys will attempt.

I have heard very mixed results about the 300datarecovery place.  I have sent work here with good results.

https://www.recoveryforce.com/pricing/
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Offline Gordon

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Re: Recovering data on external HD
« Reply #23 on: January 13, 2019, 05:39:32 PM »
if it is the enclosure put it in one of these.  hell I would remove the drive either way and try it.  if it's not detected contact the link I posted.....



https://www.amazon.com/Thermaltake-Hot-Swap-External-Docking-Compatible/dp/B01GF0OYI2?th=1

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Offline morst

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Re: Recovering data on external HD
« Reply #24 on: January 13, 2019, 06:41:47 PM »
if it is the enclosure put it in one of these.  hell I would remove the drive either way and try it.  if it's not detected contact the link I posted.....



https://www.amazon.com/Thermaltake-Hot-Swap-External-Docking-Compatible/dp/B01GF0OYI2?th=1
Gordon has an excellent point about using the built in SMART diagnostics to find out if the drive is still ok, even if you can't read the data directly that way.


As I mentioned earlier in the thread, WD externals have their own peculiar "OS" which will prevent you from just copying the files off via SATA. That's why I keep saying to get the same type of enclosure for the "brain swap."


ps I live in earthquake country, so I prefer a flat dock like this https://www.amazon.com/ORICO-Tool-Free-External-Lay-Flat-Enclosure/dp/B00A5323NO/ref=asc_df_B00A5323NO/
« Last Edit: January 13, 2019, 06:43:46 PM by morst »
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Offline Gordon

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Re: Recovering data on external HD
« Reply #25 on: January 13, 2019, 06:56:31 PM »
The "my passport" type have the USB soldered to the drive instead of a standard SATA port. So if it's one of those don't bother pulling the drive.
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Offline morst

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Re: Recovering data on external HD
« Reply #26 on: January 13, 2019, 07:17:20 PM »
The "my passport" type have the USB soldered to the drive instead of a standard SATA port. So if it's one of those don't bother pulling the drive.
I quit buying the 2.5" MyPassports because the versions made starting in the past 3-4 years do lack an actual SATA port, so you won't be able to use the drive inside in a SATA dock.


I found out you can do brain transplants on the little ones too, you just have to be SUPER precise about matching everything down to logic board firmware version!  :o


I can't find the exact instructions but here's a video for how to open the MyPassport drives if you need to:
https://www.youtube.com/watch?v=WnNDSID1rJA


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Offline ts

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Re: Recovering data on external HD
« Reply #27 on: January 13, 2019, 08:01:37 PM »
I’ll update this tomorrow when I get it back. I’ll post a pic of the HD. thanks for all the advice!
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Offline ts

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Re: Recovering data on external HD
« Reply #28 on: January 26, 2019, 09:19:32 AM »
I ended up sending the drive to Recovery Force in Canada per Gordon’s suggestion. Great company with great service and reasonable pricing. They had a full recovery and the data is already on its way back to me.

Thanks Gordon!
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Offline vanark

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Re: Recovering data on external HD
« Reply #29 on: January 26, 2019, 09:52:26 AM »
I ended up sending the drive to Recovery Force in Canada per Gordon’s suggestion. Great company with great service and reasonable pricing. They had a full recovery and the data is already on its way back to me.

Thanks Gordon!

Glad it worked out!
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