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Gear / Technical Help => Post-Processing, Computer / Streaming / Internet Devices & Related Activity => Topic started by: MakersMarc on June 23, 2021, 02:56:11 PM

Title: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on June 23, 2021, 02:56:11 PM
i have backblaze, but this is crazy, anyone have this happen? my other four externals are fine, this one has (HAD) all Charlie Miller upgrades.
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: dyneq on June 23, 2021, 03:38:10 PM
What file system? Have you attempted a repair with OS tools?
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on June 23, 2021, 03:45:08 PM
windows 10. os tools?
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on June 23, 2021, 03:54:16 PM
tools say no errors
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: dyneq on June 23, 2021, 04:53:22 PM
Yikes, not sure then. Do you have another Windows machine that you could connect it to? If it shows same behavior there, then it's definitely the drive.
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: Gil on June 23, 2021, 05:16:51 PM
Do you have access to a Linux machine? It's purely anecdotal, but i've had some luck reading drives on Linux I couldn't on Windows 7 and 10.
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on June 23, 2021, 05:37:43 PM
Yikes, not sure then. Do you have another Windows machine that you could connect it to? If it shows same behavior there, then it's definitely the drive.

yah, same results on another pc.
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on June 23, 2021, 05:38:22 PM
Yikes, not sure then. Do you have another Windows machine that you could connect it to? If it shows same behavior there, then it's definitely the drive.

yah, same results on another pc.

nope. thanks for the help
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: dyneq on June 23, 2021, 06:32:36 PM
Yikes, not sure then. Do you have another Windows machine that you could connect it to? If it shows same behavior there, then it's definitely the drive.

yah, same results on another pc.
OK, so the disk is likely corrupted.

Does it show as still having the space allocated to the files? IOW, what does it show for used and total capacity? If it still shows space being used, you may be able to use one of the recovery utilities available. I've only used Acronis, but here is a thread with some other suggestions (hoping for the best!):
https://taperssection.com/index.php?topic=196006.0
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: nulldogmas on June 23, 2021, 06:35:38 PM
At this point Backblaze might be the best solution. I wouldn't trust that drive going forward anyway, so may as well replace it and restore it.
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: daspyknows on June 23, 2021, 09:39:28 PM
I know it sounds stupid but did you check the recycle bin?
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on June 23, 2021, 10:54:12 PM
Thanks all, the folder had 2tb out of 5, now shows 25 gigs  filled! The folders have nothing or just a track. I asked for a backblaze restores drive. I just bought the drive 11/20 and it’s 2 year warranty definitely will send it back. I didn’t even drop it.😝

Thanks a ton for all the help!
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on June 24, 2021, 02:17:26 PM
I know it sounds stupid but did you check the recycle bin?

thanks Daspy, no luck. took like an hour to get a WD RMA#.  :banging head:
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: morst on June 25, 2021, 05:48:16 PM
Thanks all, the folder had 2tb out of 5, now shows 25 gigs  filled! The folders have nothing or just a track. I asked for a backblaze restores drive. I just bought the drive 11/20 and it’s 2 year warranty definitely will send it back. I didn’t even drop it.😝
it's an external drive?
TreeSize can help locate files, but it sounds like a defective drive that's just lost them!?
https://www.microsoft.com/en-us/p/treesize-free/9nblggh40881?activetab=pivot:overviewtab (https://www.microsoft.com/en-us/p/treesize-free/9nblggh40881?activetab=pivot:overviewtab)
Good thing you keep backups!


I would suggest making sure windows defender is up to date and active.
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: GLouie on June 25, 2021, 08:29:55 PM
Would this happen to be a Western Digital My Book NAS?

https://www.westerndigital.com/support/productsecurity/wdc-21008-recommended-security-measures-wd-mybooklive-wd-mybookliveduo

https://www.bleepingcomputer.com/news/security/wd-my-book-nas-devices-are-being-remotely-wiped-clean-worldwide/

https://threatpost.com/my-book-live-wiped-rce-attacks/167270/

https://arstechnica.com/gadgets/2021/06/mass-data-wipe-in-my-book-devices-prompts-warning-from-western-digital/

Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: morst on June 26, 2021, 04:34:46 AM
Would this happen to be a Western Digital My Book NAS?
That's an hell of a major issue those things have right now! That Ars Technica story from two days ago is a good find GLouie!
>On its website, Western Digital advised customers to disconnect their My Book Live devices to prevent further attacks while the company investigates the mass wiping.

however:
>Western Digital stopped supporting the My Book Live in 2015

. I just bought the drive 11/20 and it’s 2 year warranty

I'm guessing Marc does not have a drive which stopped being supported 6 years ago, since he just purchased it.
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on June 26, 2021, 06:21:09 PM
I’m not too worried because I’m 99% sure I can get the vast majority of stuff from backblaze disc which is en route. And nothing on it that I recorded. Already picked up another WD 5tb $109 at Best Buy, if I get a new one from WD I’ll find a use for it. Thanks for all the help all! :laugh:
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: jefflester on June 26, 2021, 06:52:23 PM
Would this happen to be a Western Digital My Book NAS?

https://www.westerndigital.com/support/productsecurity/wdc-21008-recommended-security-measures-wd-mybooklive-wd-mybookliveduo

https://www.bleepingcomputer.com/news/security/wd-my-book-nas-devices-are-being-remotely-wiped-clean-worldwide/

https://threatpost.com/my-book-live-wiped-rce-attacks/167270/

https://arstechnica.com/gadgets/2021/06/mass-data-wipe-in-my-book-devices-prompts-warning-from-western-digital/
Wow, that's a serious WTF situation!
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on July 01, 2021, 11:45:19 AM
Would this happen to be a Western Digital My Book NAS?

https://www.westerndigital.com/support/productsecurity/wdc-21008-recommended-security-measures-wd-mybooklive-wd-mybookliveduo

https://www.bleepingcomputer.com/news/security/wd-my-book-nas-devices-are-being-remotely-wiped-clean-worldwide/

https://threatpost.com/my-book-live-wiped-rce-attacks/167270/

https://arstechnica.com/gadgets/2021/06/mass-data-wipe-in-my-book-devices-prompts-warning-from-western-digital/

mine is just an external drive, but that's exactly what happened.
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: morst on July 01, 2021, 12:55:06 PM
mine is just an external drive, but that's exactly what happened.
Holy Ned!
Was this a drive which connected via Ethernet?
Were you using any WD software to manage data or backups?



Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: GLouie on July 01, 2021, 01:24:16 PM
Troubling. A further reminder to me to always have multiple, full backups that are not connected to the computer. Better to have copies in several locations and/or a cloud backup. How much is it worth to you if all your data suddenly disappeared right now, be it hack, disk failure, earthquake, burst water pipe, fire, etc.?
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: voltronic on July 02, 2021, 08:09:21 AM
Troubling. A further reminder to me to always have multiple, full backups that are not connected to the computer. Better to have copies in several locations and/or a cloud backup. How much is it worth to you if all your data suddenly disappeared right now, be it hack, disk failure, earthquake, burst water pipe, fire, etc.?

Also, don't trust hard drives as a long-term storage solution. See my post here:
https://taperssection.com/index.php?topic=197224.msg2360201#msg2360201 (https://taperssection.com/index.php?topic=197224.msg2360201#msg2360201)
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on July 02, 2021, 01:28:04 PM
mine is just an external drive, but that's exactly what happened.
Holy Ned!
Was this a drive which connected via Ethernet?
Were you using any WD software to manage data or backups?

no ethernet, no WD software.
Title: Re: I have an external drive that emptied out all of the folders, help!
Post by: MakersMarc on July 02, 2021, 01:30:09 PM
Troubling. A further reminder to me to always have multiple, full backups that are not connected to the computer. Better to have copies in several locations and/or a cloud backup. How much is it worth to you if all your data suddenly disappeared right now, be it hack, disk failure, earthquake, burst water pipe, fire, etc.?

I have Backblaze, no way I'd go without it. And a local backup x2 of my 5tb of GD.