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Gear / Technical Help => Battery Boxes, Preamps, Mixers, ADCs, and Processors => Topic started by: ianstone on January 28, 2008, 11:20:48 PM

Title: Repair shop for sonosax sx-m2?
Post by: ianstone on January 28, 2008, 11:20:48 PM
this is a unit from 1992 purchased through this board...

first started having problems with it at coachella this past year - a couple drop outs in 1 of my recordings.
later this year - at HSMF - it happend again - but this time i lost signal fully

basically when you tweak the bottom board the power/signal drops out

its been at a local repair shop and they cant fix it - can anyone help me get some help?
:)

ian
Title: Re: Repair shop for sonosax sx-m2?
Post by: tchoub on January 29, 2008, 06:41:00 AM
I have no idea what the problem might be but, if you email sonosax including your location, they will provide you with the contact information of the nearest "authorized sonosax repair center".

Title: Re: Repair shop for sonosax sx-m2?
Post by: neumannkid on January 29, 2008, 06:44:06 AM
Bill Drucklieb at Cinemasonics

http://www.cinemasonics.com/
Title: Re: Repair shop for sonosax sx-m2?
Post by: silentmark on January 29, 2008, 07:59:07 AM
Trew Audio http://www.trewaudio.com/service/
Title: Re: Repair shop for sonosax sx-m2?
Post by: DSatz on January 29, 2008, 10:00:36 AM
ian, you can send email to sonosax [at] sonsax [dot] ch (note that last part--ch for Switzerland) and explain the problem to them. They understand English there, and they write English well enough to give you the advice you need.

The SX-M2 is made with mostly surface-mount components. Many--perhaps most--repair shops and technicians aren't equipped to deal with that technology, although they may still tell you, "Sure, we can fix it." And then they have to hope to get out of the situation somehow without a huge mess.

Half the time they can do so, since half the time there's nothing really wrong with what the customer brought in in the first place--instead it's cables, some component other than the one that was brought in, a connector that needed cleaning, or an RTFM problem. And the other half of the time, they either luck out (maybe it's a non-surface-mount part which they can replace) or as a last resort, just confuse or intimidate the customer.

If I seem to have a cynical attitude about repair shops, it's because I used to work in one. It was one of the best around, but games were still played with the customers on a daily basis. One of the long-time techs used to put his phone on speakerphone, and the others would gather around as he bullshat customers. It was a bit like "Liar's Poker."

After a few weeks there I did the math and figured out that without playing such games, I was earning very close to minimum wage. Since then I have understood what makes things be the way they are. But the fact that I know many of the dodges and ruses doesn't protect me when something of mine is broken that I can't fix myself. So I have a decided preference for manufacturer's service rather than third-party service--or third-party service only from people who I'm friends with and trust personally.

This is not meant as any kind of comment on the companies mentioned earlier in this thread; I haven't dealt with them, and don't know what they're made of. But with critical, high-quality equipment (especially something so highly miniaturized) I would always rather go where the manufacturer tells me to go with it, unless I had a pretty near unanimous user community telling me otherwise.

--best regards
Title: Re: Repair shop for sonosax sx-m2?
Post by: ianstone on January 31, 2008, 12:40:21 PM
Bill Drucklieb at Cinemasonics

http://www.cinemasonics.com/

have you used him before?

Liberman is closed till april - that's who sonosax reccomended.

Trew Audio wanted $250-400

Bill is quoting me $150

is he trustworthy?

-ian
Title: Re: Repair shop for sonosax sx-m2?
Post by: jhfinn on January 31, 2008, 06:04:45 PM
I had my sonosax die on me a few years ago not sure whats wrong with it .I got intouch with Sonosax and he reccomended sending it to VarkAudio in Maryland.I wound up buying a 2nd pre and my sax has sat in the closet.I never got around to sending it out for repair.
May want to shoot them an email and see what they say.This is the same company that makes the vark stereo tbar.Their website is pretty vague but they do offer repair service...worth a shot.

http://www.varkaudio.com/

regards,
Jim
Title: Re: Repair shop for sonosax sx-m2?
Post by: ianstone on February 01, 2008, 02:25:50 PM
I had my sonosax die on me a few years ago not sure whats wrong with it .I got intouch with Sonosax and he reccomended sending it to VarkAudio in Maryland.I wound up buying a 2nd pre and my sax has sat in the closet.I never got around to sending it out for repair.
May want to shoot them an email and see what they say.This is the same company that makes the vark stereo tbar.Their website is pretty vague but they do offer repair service...worth a shot.

http://www.varkaudio.com/

regards,
Jim


thanks

would you consider parting with it? i might be able to use the part i need in mine from yours...

-ian
Title: Re: Repair shop for sonosax sx-m2?
Post by: jhfinn on February 01, 2008, 04:46:34 PM
I had my sonosax die on me a few years ago not sure whats wrong with it .I got intouch with Sonosax and he reccomended sending it to VarkAudio in Maryland.I wound up buying a 2nd pre and my sax has sat in the closet.I never got around to sending it out for repair.
May want to shoot them an email and see what they say.This is the same company that makes the vark stereo tbar.Their website is pretty vague but they do offer repair service...worth a shot.

http://www.varkaudio.com/

regards,
Jim


thanks

would you consider parting with it? i might be able to use the part i need in mine from yours...

-ian

Im not sure whats wrong but I have a feeling its in worse shape than yours.As soon as I power it up both overload lights come one and theres no signal going to the recorder.Somthing is certianly fried inside.
 Im running a Aeta psp3 until I get around to fixing the sax.Nothing better than schoeps>sonosax to my ears:-)
I doubt it but maybe one of these service places could give us a discount if we send ours together??Worth a shot send me a pm if you want to try.

regards,
Jim
Title: Re: Repair shop for sonosax sx-m2?
Post by: neumannkid on February 01, 2008, 04:58:08 PM
Bill Drucklieb at Cinemasonics

http://www.cinemasonics.com/

have you used him before?

Liberman is closed till april - that's who sonosax reccomended.

Trew Audio wanted $250-400

Bill is quoting me $150

is he trustworthy?

-ian

I haven't used Bill but he was recommended by Jason Reiser.
Title: Re: Repair shop for sonosax sx-m2?
Post by: grawk on February 07, 2008, 08:39:08 PM
I've used Vark for a few things, and can't recommend them more highly.