Author Topic: Official Sound Devices 722/744 Support forum (Read 13772 times)

Rick · « **on:** March 29, 2005, 06:29:37 PM »

http://www.sounddevicessupport.com/

Just found this. Nice to know they setup a forum

Sound Devices provides this forum for users of the 7-Series audio recorders to share experiences, workflow ideas, problems and bugs, and general usability issues. These highly complex products have many nuances that are best learned through experience and from the collective experience of our customers. Likewise, Sound Devices learns from your experience and incorporates your work into the product to continually improve them. As a 7-Series user you can expect that we will have frequent software updates available to add, fix, or generally improve the products. We are committed to these products and to making them perform for your work.

Ray76 · « **Reply #1 on:** March 30, 2005, 10:24:13 AM »

+T
Im gonna need it for sure.

Ray

MattD · « **Reply #2 on:** March 30, 2005, 11:48:40 AM »

I registered, but haven't been 'approved' yet.

Rick · « **Reply #3 on:** March 30, 2005, 12:23:05 PM »

Me too

wbrisette · « **Reply #4 on:** March 30, 2005, 02:30:41 PM »

Quote from: MattD on March 30, 2005, 11:48:40 AM

I registered, but haven't been 'approved' yet.

They have to make sure you're not "spies"

Really. Though, this is the case. Zaxcom has the same thing for their gear. A private group that you only get invited to when you purchase their gear.

Wayne

Lil Kim Jong-Il · « **Reply #5 on:** March 30, 2005, 03:34:04 PM »

Quote from: wbrisette on March 30, 2005, 02:30:41 PM

They have to make sure you're not "spies"
Wayne

In my case, they understandably want to verify that I'm older than 13.

MattD · « **Reply #6 on:** March 31, 2005, 02:58:46 PM »

I got my "confirmation" today.

nickgregory · « **Reply #7 on:** March 31, 2005, 03:15:47 PM »

I havent yet...guess I need to wait until I get my unit and register it

nickgregory · « **Reply #8 on:** March 31, 2005, 03:19:49 PM »

tim in jersey · « **Reply #9 on:** April 05, 2005, 11:31:12 PM »

How long did it take before you were authorized? I still haven't gotten the confirmation e-mail yet.

Ray76 · « **Reply #10 on:** April 06, 2005, 06:23:46 AM »

took me a week.

Ray

scb · « **Reply #11 on:** April 06, 2005, 07:15:46 AM »

i haven't gotten an email yet either

nickgregory · « **Reply #12 on:** April 06, 2005, 07:39:36 AM »

I applied over a week ago and got confirmed last night

tim in jersey · « **Reply #13 on:** April 06, 2005, 04:20:02 PM »

Cool. Thanks for the info, folks. Round o' tees.

Ray76 · « **Reply #14 on:** April 06, 2005, 04:46:44 PM »

On a sonosax note, I was lookin to buy that demo version of the m2 for cheap, they wouldnt hook me up, but pierre blanc, one of the dudes there agreed to cut me a GREAT deal on a new one, so itll be in the chain for my future stealth upgrade to 4061>m2>jb3

very nice people , sonosax. love the swiss.

Ray

CQBert · « **Reply #15 on:** April 06, 2005, 05:04:14 PM »

What is with at 5 day wait to be active on this....

I am having file transfer issues... computer and 722 are not talking nicely.. ARRRGGGHHH

CQBert

Lil Kim Jong-Il · « **Reply #16 on:** April 06, 2005, 05:09:21 PM »

Quote from: CQBert on April 06, 2005, 05:04:14 PM

What is with at 5 day wait to be active on this....

I am having file transfer issues... computer and 722 are not talking nicely.. ARRRGGGHHH

CQBert

You should send a service request though the support web page on the SD site. They are very responsive.

Whats your problem? Same as matt was reporting?

MattD · « **Reply #17 on:** April 06, 2005, 05:33:15 PM »

Do tell ... I'm going to a buddy's place down the street from me tonight. He's got a newer powerbook and a G4 or G5 workstation where I can try the transfer. If it works consistently there, I can probably assume my old powerbook is at fault.

Ray76 · « **Reply #18 on:** April 06, 2005, 05:36:05 PM »

Quote from: Sixto Lezcano on April 06, 2005, 05:04:40 PM

aren't you getting a 722 ray? why not just run your dpa's right into that for stealthing?

the sonosax plus dat or jb3 is gonna be about as big, more cables, and you'll probably want a sbm1 in there too at some point.

I personally do not think I could pull stealthing a 722 off. I wear my guilt on my sleeve, im afraid.. The m2 sounds sweet with dpas, and while i am over here in europe, I want to grab one, cuz im gettin it at a steal. I am gonna use the 722 for open taping only. The m2/dpa I will use for gigs over here in which the band allows taping but the venue doesnt. BY the time I get it, I will have practiced enough to have justified the purchase. The 722 will be here in may, and i will prtobably buy the dpas/m2 in july or so. Gonna get some more stealth work done with the core sounds first.
BUt justi have found my dream "open" rig in the mgs>722 i have found that same vibe in the dpa 4061>m2>jb3

ray

Lil Kim Jong-Il · « **Reply #19 on:** April 06, 2005, 05:41:55 PM »

Quote from: BigRay on April 06, 2005, 05:36:05 PM

I personally do not think I could pull stealthing a 722 off.

The 722 is about the same size as a D7+preamp (MV100, sonosax, aerco).

I was putting together my little stealth rig for when the 722 would be too big. With the extra wires required, the D7 and aerco take up just as much room as the 722. The JB3 isn't much bigger than a D7, but you also have that optical cable flopping around.

Ray76 · « **Reply #20 on:** April 06, 2005, 06:07:44 PM »

Quote from: Lil' Kim Jong-Il on April 06, 2005, 05:41:55 PM

Quote from: BigRay on April 06, 2005, 05:36:05 PM
I personally do not think I could pull stealthing a 722 off.

The 722 is about the same size as a D7+preamp (MV100, sonosax, aerco).

I was putting together my little stealth rig for when the 722 would be too big. With the extra wires required, the D7 and aerco take up just as much room as the 722. The JB3 isn't much bigger than a D7, but you also have that optical cable flopping around.

Something to think of , for sure. I do love that combo though. I had to wade through a lot of tape of music i didnt like to arrive at my conclusion. SOmeone also mentioned a heat issue..I somehow thought the 722 was way bigger than it is I guess.

Ray

CQBert · « **Reply #21 on:** April 06, 2005, 06:10:16 PM »

As fate would have it the 'Ghost' decided to work.. I just updated the firmware and the beast it 10 for 10 hitting the computer with a solid connection..

Call that one done..

I also registered the 722 properly today.. I can wait a little now.

Next issue - Wavelab 5 and creating a DVD-a...

Thanks !

CQBert

Rick · « **Reply #22 on:** April 06, 2005, 06:14:08 PM »

Quote from: BigRay on April 06, 2005, 06:07:44 PM

I somehow thought the 722 was way bigger than it is I guess.

Lil Kim Jong-Il · « **Reply #23 on:** April 06, 2005, 06:20:21 PM »

Quote from: BigRay on April 06, 2005, 06:07:44 PM

Something to think of , for sure. I do love that combo though. I had to wade through a lot of tape of music i didnt like to arrive at my conclusion. SOmeone also mentioned a heat issue..I somehow thought the 722 was way bigger than it is I guess.

Ray

The heat isn't much of a problem for me so far. I wouldn't run the thing in my pants but once you get inside, you can set it loosely in a bag and it should be fine. I'll have access to a camera soon. I'll take pictures of the 722 against the other gear to show it really isn't that big a box. I've completely dumped my idea of running the aerco->D7 now. The 722 and my mics fit in a small eastpack waist bag so there will be no problem in low profile situations.

Isn't the nomad the size of a CD player? I know that there are other high res options being released, but the 722 is the reigning champ for size.

Ray76 · « **Reply #24 on:** April 06, 2005, 06:35:12 PM »

Quote from: Rick on April 06, 2005, 06:14:08 PM

Quote from: BigRay on April 06, 2005, 06:07:44 PM
I somehow thought the 722 was way bigger than it is I guess.

Thanks Rick. +T and Kim Jong+T
I had no idee it was that small.
Ray

MattD · « **Reply #25 on:** April 06, 2005, 07:38:36 PM »

Quote from: CQBert on April 06, 2005, 06:10:16 PM

As fate would have it the 'Ghost' decided to work.. I just updated the firmware and the beast it 10 for 10 hitting the computer with a solid connection..

What was the issue? Not connecting at all? I'm on 1.24 and still having static issues during transfer. I'll report back tonight after I try different computers.

CQBert · « **Reply #26 on:** April 06, 2005, 08:03:14 PM »

I had one static issue and it was in the recording.. Played back through headphones and had it.. even before transfer. Buddy ran back up so I just chalked it up to me messing up.

CQBert

John R · « **Reply #27 on:** April 08, 2005, 11:23:45 PM »

how's everybody's approval on the forum coming?

scb · « **Reply #28 on:** April 08, 2005, 11:36:04 PM »

i emailed jon of sound devices for approval

Ray76 · « **Reply #29 on:** April 09, 2005, 04:05:49 PM »

Quote from: John R on April 08, 2005, 11:23:45 PM

how's everybody's approval on the forum coming?

im good to go.

caymanreview · « **Reply #30 on:** April 09, 2005, 05:23:39 PM »

still waiting here

tim in jersey · « **Reply #31 on:** April 09, 2005, 05:31:29 PM »

Quote from: caymanreview on April 09, 2005, 05:23:39 PM

still waiting here

ditto

tim in jersey · « **Reply #32 on:** April 09, 2005, 05:34:21 PM »

Quote from: scott brown on April 08, 2005, 11:36:04 PM

i emailed jon of sound devices for approval

Can you PM me his addy? It's been over 2 weeks now, and I'm growing a bit impatient.

Rick · « **Reply #33 on:** April 09, 2005, 06:57:27 PM »

I'm still waiting too. But I thought I would wait until I actually got my 722 before I start e-mailing them

tim in jersey · « **Reply #34 on:** April 18, 2005, 04:07:07 PM »

Registered 3-31, still waiting to be approved...

wbrisette · « **Reply #35 on:** April 18, 2005, 08:19:38 PM »

Quote from: tim in jersey on April 18, 2005, 04:07:07 PM

Registered 3-31, still waiting to be approved...

Doubtful that you'll get approval at the moment. This is NAB, I'm sure Jon and company are there.

Wayne

MattD · « **Reply #36 on:** April 27, 2005, 02:12:20 PM »

I haven't had issues with formatting CF on any of the firmware builds. I always formatted a card before doing the firmware upgrade. I guess I haven't tested it in 1.32 yet, since there isn't a 'next' firmware at this point. Agreed on going to 1.32, though.

Brian · « **Reply #37 on:** April 27, 2005, 02:23:12 PM »

they probably have gone through with that many updates but have just released the ones they know of as the most stable and updated.

just a guess though. the random number thing is very strange.

Brian · « **Reply #38 on:** April 27, 2005, 02:27:31 PM »

yeah but it seems like they NEED to avoid confusion in the testing process

Lil Kim Jong-Il · « **Reply #39 on:** April 27, 2005, 02:30:50 PM »

What nic said. I've worked lots of places where we did this with our embedded firmware. Sequential major release numbers like "Peggy 6.0" are helpful for marketing SW to the general public but not really very useful for stuff like this.

Quote from: STL-Taper on April 27, 2005, 02:27:31 PM

yeah but it seems like they NEED to avoid confusion in the testing process

Actually this sort of does avoid confusion in QA. The other numbers were most likely release candidates that didn't pass testing. So in their development environment there is no confusion on which versions should be in the wild.

MattD · « **Reply #40 on:** April 27, 2005, 02:32:10 PM »

Quote from: dmonterisi on April 27, 2005, 02:26:36 PM

huh...i guess that makes sense, i just would've thought that they don't number it until it's released to avoid confusion

Release numbering is really an in-house type of thing. Version control is critical to any software development process. I guess they just chose to make those version numbers public as well.

Brian · « **Reply #41 on:** April 27, 2005, 02:34:17 PM »

oh i know. i was just joking around. it's a completely logical process.

i can't wait to see when this thing is perfected(hopefully soon). then all of those jb3 runnin 722 bashers will quiet down.......namely bean

F.O.Bean · « **Reply #42 on:** April 27, 2005, 07:06:42 PM »

Quote from: STL-Taper on April 27, 2005, 02:34:17 PM

oh i know. i was just joking around. it's a completely logical process.

i can't wait to see when this thing is perfected(hopefully soon). then all of those jb3 runnin 722 bashers will quiet down.......namely bean

by then i would have made 500 24-bit recordings w/ the new m-audio device

seriously, i wish this thing was the icing on the cake, but damn if it isnt overrated/overpriced IMO

its been like 3 years since they 'said'it would be released shortly, now they cant even get the firmware down

ok, sorry, im leaving the 722 threads for a few years til they perfect theyre firmware

Brian · « **Reply #43 on:** April 27, 2005, 07:16:39 PM »

Quote from: Bean on April 27, 2005, 07:06:42 PM

by then i would have made 500 24-bit recordings w/ the new m-audio device

but mine will sound better

Quote from: Bean on April 27, 2005, 07:06:42 PM

seriously, i wish this thing was the icing on the cake, but damn if it isnt overrated/overpriced IMO

I thnk you are wrong IMHO.

Quote from: Bean on April 27, 2005, 07:06:42 PM

its been like 3 years since they 'said'it would be released shortly, now they cant even get the firmware down

firmwares have been updated constantly. It's going to happen sooner than you think. this latest firmware update might be the fix we are looking for.

Quote from: Bean on April 27, 2005, 07:06:42 PM

ok, sorry, im leaving the 722 threads for a few years til they perfect theyre firmware

thanks! I'll be sure to keep my head out of tens of "jb3 problem" threads

scb · « **Reply #44 on:** April 29, 2005, 02:25:34 PM »

i emailed jon of SD and eh approved me. i think he just forgot to check the list of people waiting to be approved

JasonR · « **Reply #45 on:** May 01, 2005, 11:57:18 AM »

My registration took a while too. I got a receipt of my registration immediately and after a couple weeks I replied to that email asking if someone could approve my registration... and it was activated within hours.

- Jason
(722 in 1 day!)

tim in jersey · « **Reply #46 on:** May 05, 2005, 08:17:45 PM »

Still waiting for approval. Can someone PM me Jon's addy @ SD? My 722 arrived today, and I'd like to be able to poke my nose in their msg board...

Lil Kim Jong-Il · « **Reply #47 on:** May 05, 2005, 09:04:21 PM »

I don't have jons address handy but it is on the sounddevices web page.

tim in jersey · « **Reply #48 on:** May 05, 2005, 10:32:50 PM »

Danke.

scb · « **Reply #49 on:** May 05, 2005, 11:03:31 PM »

support@sounddevices.com should work

tim in jersey · « **Reply #50 on:** May 05, 2005, 11:10:27 PM »

Thanks Scott, that is the addy I used...

tim in jersey · « **Reply #51 on:** May 06, 2005, 05:15:22 PM »

Approved today.

FYI, here is an excerpt from the e-mail I got:

Quote

We don't automatically activate BS email addresses from the likes of @yahoo, @hotmail, @aol, @... without a real name of the user. The forum is not a public forum and we like to know who is on it.

Probably a helpful tip for anybody else who applies to the forum w/ a public account like yahoo...

Author Topic: Official Sound Devices 722/744 Support forum (Read 13772 times)

Ray76

Ray76

Ray76

Ray76

Ray76

Ray76

Ray76