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Gear / Technical Help => Microphones & Setup => Topic started by: ScoobieKW on July 25, 2012, 01:05:26 PM

Title: A++ for Avantone Customer Service.
Post by: ScoobieKW on July 25, 2012, 01:05:26 PM
I've an old, well loved set of Avantone BSC1 mics, that Busman modded. They've been my goto mics since I bought them in the yardsale last year. Love them.

The brass ring holding the screen in place came loose on an Omni capsule. So I contacted Avantone about a repair.

Next day response, "Give us your address and we'll send you a new capsule, free. No need to return the old one."

Thanks to Glen at Avantone for great customer service.
Title: Re: A++ for Avantone Customer Service.
Post by: bryonsos on July 25, 2012, 03:52:06 PM
They'll send you replacement O-rings for the mounts too. Great company, great mics!
Title: Re: A++ for Avantone Customer Service.
Post by: fleish on July 25, 2012, 04:08:09 PM
It's great to hear stories like this. ADK is the same way.

Oh and when I first scanned the subject I thought "here we go with another :zoomie1: thread" :P
Title: Re: A++ for Avantone Customer Service.
Post by: ScoobieKW on July 25, 2012, 04:48:15 PM
Quote from: fleish on July 25, 2012, 04:08:09 PM
Oh and when I first scanned the subject I thought "here we go with another :zoomie1: thread" :P

 ;D Almost added a few more +'s for extra specialness.  ;D
Title: Re: A++ for Avantone Customer Service.
Post by: newscane on July 25, 2012, 11:38:39 PM
Quote from: bryonsos on July 25, 2012, 03:52:06 PM
They'll send you replacement O-rings for the mounts too. Great company, great mics!
Hadn't thought about going that route for the O-rings.  I just picked up some #17 O-rings at Home Depot.  About $2.50 for a pack of 10, they do the job...
Title: Re: A++ for Avantone Customer Service.
Post by: ScoobieKW on July 26, 2012, 02:24:12 AM
Quote from: newscane on July 25, 2012, 11:38:39 PM
Quote from: bryonsos on July 25, 2012, 03:52:06 PM
They'll send you replacement O-rings for the mounts too. Great company, great mics!
Hadn't thought about going that route for the O-rings.  I just picked up some #17 O-rings at Home Depot.  About $2.50 for a pack of 10, they do the job...

This ^^^^
Title: Re: A++ for Avantone Customer Service.
Post by: deadheadcorey on July 28, 2012, 03:30:51 AM
whats the number you called, my omni and card caps got lost while in a moving transition?
Title: Re: A++ for Avantone Customer Service.
Post by: bryonsos on July 28, 2012, 05:43:16 AM
Quote from: deadheadcorey on July 28, 2012, 03:30:51 AM
whats the number you called, my omni and card caps got lost while in a moving transition?

http://www.avantonepro.com/contact.php
Title: Re: A++ for Avantone Customer Service.
Post by: Brian Skalinder on July 28, 2012, 12:21:43 PM
Quote from: deadheadcorey on July 28, 2012, 03:30:51 AM
whats the number you called, my omni and card caps got lost while in a moving transition?

If you lost them, you should buy new ones.