why is it, about that name that people get so upset
at the mere mention that not all have been happy?
I respect your relationship with them
mine is fair at best about their service
maybe I didn't spend enough time over the last 25+ years
and of course money, to develop a better relationship
I still feel that there are many different opinions
and the OP should have all sides to hear about
It's simple. If an honest poll was taken about the largest retailers like B&H, Full Compass, and Sweetwater regarding service quality, I am certain that there would be numerous testimonials here about interactions that for one reason or another, did not go the way of the customer and those individuals would'nt buy a stick of gum from whatever large retailer was involved today. Also, said individuals would certainly feel it their duty to relay what they experienced, and the odds are that at least half of them have some personal responsibility for the situation they, like most human beings, cannot accept, particularly in a public forum.
And you know what, I doubt there would be anything more than a few passing replies to such a thread, either echoing a similar problem, or recounting a flawless transaction with said retailer. But, since these retailers are giant firms where 99% of their customer base is not tapers like us, no one, especially the retailers, give a flying shit what a handful of taper nerds think about them. Their finance department would not even see a blip on the ledger as a result of any smearing here even with a few lost sales to tapers, not one single blip.
However, Oade, just like Busman, are in a niche market where most of their sales are from word of mouth and referals, not marketing and slick looking catalogs. And, as a bonus, these guys are applying performance upgrades to make gear primarily designed to record court proceedings or other ENG uses suitable for music recording, or foley and ambient/nature recording. So, when someone tries to tell a person that their negative experience should translate into stopping future sales with their "warnings", I call it sour grapes and a naked attempt at revenge, pure and simple. I don't think posts that have revenge intentions seeping out of every word, and anyone that claims they are not has a reading comprehension problem, are of much value to someone trying to make an unemotional, sound, and
mature decision.