Topic: Anyone have experience with Edirol/Roland for repairs?

[hyperplane]

Sorry if this is the wrong forum, I wasn't sure where to put it.

So, tonight in my first field outting wiht the R-09, I was recording and everything was going fine. After the opening set, I pulled the R-09 out of my pocket, and stopped the recording.

Right before putting the R-09 back in my pocket, I gently pushed the mini-plug from my battery box (into the Line Input on the R-09), to make sure it was securely attached for the next set. So then the Line Input jack breaks... as in, it wiggles in all directions. I'm guessing the jack's surface mounts came loose from the board. I have no idea WTF is up with that. I've never had this sort of thing happen before, and I'm gentle with my gear.

Has anyone dealt with Edirol/Roland for repair/replacement before? If so, how were they to deal with for repairs? Fast or slow, reluctant to repair their product, etc.?

Thanks for any input.

[dgodwin]

You should be able to get yours fixed under warranty.  I busted the screen on my R1 because I'm an idiot.  I called to get my R1 screen replaced.  They told me I had to deal with an authorized repair facility.  I looked, and the closest one was near my parent's house.  The place was basically out of the guys basement, but he was working on all sorts of keyboards, etc.  He said the biggest delay would be getting the part from Roland.  3 weeks later, the R1 was fixed, cost me around $80, which didn't seem too bad. 

[mmmatt]

I had great experience with a recall item on my r4.  They did that at the factory.

Matt

[hyperplane]

Thanks for the replies, guys.