Author Topic: Turn around time AKGusa repairs (Read 6001 times)

spyder9 · « **on:** April 13, 2006, 01:16:19 PM »

I have to send in one of my 480 bodies because of a loose XLR connection. I get a buzzing sound sometimes. A little wiggle shakes it free. I swapped channels and I confirmed its the same mic body.

What's the turn around time with AKGusa? Does anyone recommend someone else? Cheaper?

sygdwm · « **Reply #1 on:** April 13, 2006, 01:19:19 PM »

is this the common problem where a screw in the body needs to be re-tightened? i seem to recall Bean saying it happened to him. also, fwiw, i dont think the turnaround is terrribly long for minor fixes. depends on how close to nashville you are.

spyder9 · « **Reply #2 on:** April 13, 2006, 01:26:42 PM »

Quote from: dre on April 13, 2006, 01:19:19 PM

is this the common problem where a screw in the body needs to be re-tightened? i seem to recall Bean saying it happened to him. also, fwiw, i dont think the turnaround is terrribly long for minor fixes. depends on how close to nashville you are.

I just gave it a slight turn. It looks like its stripped.

spyder9 · « **Reply #3 on:** April 13, 2006, 01:27:33 PM »

I'm in Syracuse, so 3 days should be sufficient.

johnw · « **Reply #4 on:** April 13, 2006, 01:48:20 PM »

I talked to AKG about that screw one time and the repair guy said there is a small spring around that screw. When people get the buzzing sound it's often because the spring has become lost or something. Anyway, according to him tightening the screw is only a temp fix and the spring needs to be replaced. Good luck and let us know what you find out please. +T

Chuck · « **Reply #5 on:** April 13, 2006, 01:53:14 PM »

Let us know what AKG says about turn around time. I've never had to send them anything.

spyder9 · « **Reply #6 on:** April 13, 2006, 02:15:44 PM »

Quote from: johnw on April 13, 2006, 01:48:20 PM

I talked to AKG about that screw one time and the repair guy said there is a small spring around that screw. When people get the buzzing sound it's often because the spring has become lost or something. Anyway, according to him tightening the screw is only a temp fix and the spring needs to be replaced. Good luck and let us know what you find out please. +T

Thanks John.

I'm waiting to hear back from Mark Zucha from AKGusa. I made initial contact with him and he sent me the repair/shipping instructions. I'm waiting for his reply on whether he needs me to send in capsules with them or not.

+T backatcha.

spyder9 · « **Reply #7 on:** April 13, 2006, 02:16:27 PM »

Quote from: Chuck on April 13, 2006, 01:53:14 PM

Let us know what AKG says about turn around time. I've never had to send them anything.

According to their instructions: inside a business week.

Chuck · « **Reply #8 on:** April 13, 2006, 02:19:32 PM »

thegreatgumbino · « **Reply #9 on:** April 13, 2006, 02:42:29 PM »

Shoot TNJazz a pm. He lives near AKG Tenn, and has taken some things in for service. I'm sure he has some info on turnaround times.

Sanjay · « **Reply #10 on:** April 13, 2006, 03:53:01 PM »

when I sent my actives in for repair, 4 days after i mailed it they called me and said it was done. Estimating 2-3 days shipping from buffalo to nashville, same day service.

Very good service from these folks.

spyder9 · « **Reply #11 on:** April 13, 2006, 04:00:12 PM »

Quote from: Sanjay on April 13, 2006, 03:53:01 PM

when I sent my actives in for repair, 4 days after i mailed it they called me and said it was done. Estimating 2-3 days shipping from buffalo to nashville, same day service.

Very good service from these folks.

Thank Sanjay! +T

AdamZ · « **Reply #12 on:** April 13, 2006, 07:20:50 PM »

I've sent stuff to AKG and get it back right away, too. Personal , caring service. Not a pile of things down there where you are another job to do out of 500 waiting.
Z

Teen Age Riot · « **Reply #13 on:** April 14, 2006, 08:39:28 AM »

Quote from: Sanjay on April 13, 2006, 03:53:01 PM

when I sent my actives in for repair, 4 days after i mailed it they called me and said it was done. Estimating 2-3 days shipping from buffalo to nashville, same day service.

Very good service from these folks.

I can confirm this. When I had to send them my 414s, I got them back within 4 or 5 days. (Davis, CA > Nashville and back) It was a very minor repair though. Just a broken wire or something.

musicsherlock · « **Reply #14 on:** April 15, 2006, 03:49:38 PM »

my actives took about 10 business days...

dgodwin · « **Reply #15 on:** April 15, 2006, 04:18:12 PM »

Dan. If there's a show coming up and you're without mics, you can use mine. Just let me know. Is this the same buzzing I noticed on your grace potter set?

spyder9 · « **Reply #16 on:** April 15, 2006, 04:25:30 PM »

Quote from: dgodwin on April 15, 2006, 04:18:12 PM

Dan. If there's a show coming up and you're without mics, you can use mine. Just let me know. Is this the same buzzing I noticed on your grace potter set?

Yup. I sent them out yesterday. Should be down to them by Monday. I'll update this post on the service.

Dan, thanks for the offer. +T I have nothing scheduled until Mule-Buffalo 4/27. So I have time.

spyder9 · « **Reply #17 on:** April 25, 2006, 04:27:13 PM »

Mics are done! They fixed the defected spring/screw on the body. Checked both mics and gave them a clean bill of health. $85.00 shipped. I'll have them by Friday afternoon. Wahoo!!!

ts · « **Reply #18 on:** April 28, 2006, 01:54:44 PM »

What were the two pairs of actives that were shipped to AKG and for what reasons? Do they replace the cables? My MK46 cables are a little stiff. Thanks.

thegreatgumbino · « **Reply #19 on:** May 02, 2006, 10:27:23 PM »

Quote from: ts on April 28, 2006, 01:54:44 PM

What were the two pairs of actives that were shipped to AKG and for what reasons? Do they replace the cables? My MK46 cables are a little stiff. Thanks.

I think their cables were the blue lines, but I might be mistaken. AKG will not service the MK46 any longer.

Sanjay · « **Reply #20 on:** May 03, 2006, 08:00:50 AM »

Quote from: thegreatgumbino on May 02, 2006, 10:27:23 PM

Quote from: ts on April 28, 2006, 01:54:44 PM
What were the two pairs of actives that were shipped to AKG and for what reasons? Do they replace the cables? My MK46 cables are a little stiff. Thanks.

I think their cables were the blue lines, but I might be mistaken. AKG will not service the MK46 any longer.

no they will

TNJazz · « **Reply #21 on:** May 03, 2006, 10:33:31 AM »

Quote from: Sanjay on May 03, 2006, 08:00:50 AM

Quote from: thegreatgumbino on May 02, 2006, 10:27:23 PM
Quote from: ts on April 28, 2006, 01:54:44 PM
What were the two pairs of actives that were shipped to AKG and for what reasons? Do they replace the cables? My MK46 cables are a little stiff. Thanks.

I think their cables were the blue lines, but I might be mistaken. AKG will not service the MK46 any longer.

no they will

Very reluctantly though. It's almost like they disavow all knowledge of these things. Most of the folks over there have never seen the CKx series at all.

thegreatgumbino · « **Reply #22 on:** May 03, 2006, 08:48:37 PM »

Quote from: TNJazz on May 03, 2006, 10:33:31 AM

Quote from: Sanjay on May 03, 2006, 08:00:50 AM
Quote from: thegreatgumbino on May 02, 2006, 10:27:23 PM
Quote from: ts on April 28, 2006, 01:54:44 PM
What were the two pairs of actives that were shipped to AKG and for what reasons? Do they replace the cables? My MK46 cables are a little stiff. Thanks.

I think their cables were the blue lines, but I might be mistaken. AKG will not service the MK46 any longer.

no they will

Very reluctantly though. It's almost like they disavow all knowledge of these things. Most of the folks over there have never seen the CKx series at all.

The only thing they will do on the MK46 is resolder a bad connection per my conversation with them. They do not have any more of the cable to replace bad cables.

Author Topic: Turn around time AKGusa repairs (Read 6001 times)

AdamZ