Gear / Technical Help > Recording Gear

Sony/ M1 Repair Advice?

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hippies:
hey All,

i have a 2 year old M1 that has a couple issues, and needs to go in to be fixed.  i've let this slide for quite some time now, but no more.  ;)

i of course know about Pro-Digital.  not impressed.

i seem to remember someone posting about Sony doing great service, being that this is a 'Pro' deck.  lil more expensive, but great service/ fast turnaround is what i remember.  

anyone know/ remember what i'm talking about/ have a referral?

thanks in advance!

BTW:  we get this fixed, and Armen can run my extra DAT for the Summer!  hehe...  ;)

peace

~S

jpschust:
you know what though- for repairs especially of decks- pro digital is fuckin fantastic.  not to mention, out of every dealer ive ever worked with, out of every seller, they rank among the top for just simple plain honesty.  paul doesnt bs, he doesnt give you the run around, he just tells it like it is.  

zhianosatch:

--- Quote from: hippies on April 24, 2003, 12:15:08 AM ---BTW:  we get this fixed, and Armen can run my extra DAT for the Summer!  hehe...  ;)

--- End quote ---

Or maybe I'll just buy it off ya and get it over with!!!  :D

hippies:
hehe...  well, i like to have a spare on hand, just in case.  

gonna see about gettin' the M1 fixed in the next coupla days here.  you're free to use my extra once she comes back, though.  save your pennies for a HD recorder, brah.  ;)

~S

Rob D.:
I bought an M1 a while back that had a problem with it dropping out if the deck was moved in slightest. I (regretfully) didn't purchase the extended warrenty so I shipped off to Pro Dig expecting to pay. Paul had his techs take it apart and found that a part needed to be replaced. This part, I think a mem module or something like that was estimated to cost about $300.00 *plus* labor. Paul advised I ship it to Sony as the deck was covered by them for parts but I would be cahrged for labor which is (I think) $220.00 and hour! I called Sony and they advised me to ship to their service center which I think (I know, I have bad mem) was in Boston. I reluctantly did this. The Sony tech called me and asked if the unit had ever been opened. Of course, I defiantly said "NO"  :P
Anyway, after week they returned it repaired and charged me for the 1 hour labor. They claimed the extent of the repair was just "re-alighned heads". The invoice showed no parts were replaced. This was last year and I haven't any problems with it since. So take it with a grain of salt but my one and only Sony repair experience was postive.

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