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Gear / Technical Help => Post-Processing, Computer / Streaming / Internet Devices & Related Activity => Topic started by: MakersMarc on July 16, 2019, 04:31:40 PM

Title: Xfinity throttling?
Post by: MakersMarc on July 16, 2019, 04:31:40 PM

I usually spend a few hours daily upping, downloading and streaming. Noticed today that the faster of two connections is inaccessible. The slower one is SLOW, too slow for uploading.

Any thoughts  beyond call and bitch?

Thanks!

Title: Re: Xfinity throttling?
Post by: Gutbucket on July 16, 2019, 05:22:31 PM

Anecdotal, but also having Comcast intermittency problems here at work yesterday and today and at home last night.

Title: Re: Xfinity throttling?
Post by: Fatah Ruark (aka MIKE B) on July 16, 2019, 08:24:18 PM

I don't understand what you mean by:

Quote

the faster of two connections is inaccessible

Do you have 2 connections from Comcast?

I would troubleshoot your connection before calling.

When I have an issue I:

1. Remove any splitters from the path, then check it again. If that doesn't work try step 2.
2. Connect the modem directly where cable comes into the house and then hook up a CAT5 cable directly to a computer and check it then.

If you still have slow speeds after step 2, it's not your problem. Call Comcast then.

Title: Re: Xfinity throttling?
Post by: morst on July 16, 2019, 08:39:01 PM

log into xfinity and check out their outage map
https://www.xfinity.com/support/articles/check-xfinity-outage-map (https://www.xfinity.com/support/articles/check-xfinity-outage-map)


Also scope out https://Downdetector.com (https://Downdetector.com) and see if it's a widespread problem
other resource:
https://livemap.pingdom.com (https://livemap.pingdom.com)

verify your speed with https://speedof.me or https://openspeedtest.com

Title: Re: Xfinity throttling?
Post by: MakersMarc on July 16, 2019, 10:15:44 PM

Thanks!

Title: Re: Xfinity throttling?
Post by: kindms on July 17, 2019, 04:37:46 PM

Quote from: Fatah Ruark (aka MIKE B) on July 16, 2019, 08:24:18 PM

I don't understand what you mean by:

Quote

the faster of two connections is inaccessible

Do you have 2 connections from Comcast?

I would troubleshoot your connection before calling.

When I have an issue I:

1. Remove any splitters from the path, then check it again. If that doesn't work try step 2.
2. Connect the modem directly where cable comes into the house and then hook up a CAT5 cable directly to a computer and check it then.

If you still have slow speeds after step 2, it's not your problem. Call Comcast then.

open command line on windows or a shell on mac/linux

ping your router local IP, if no loss ping something outside your network. no need to pull cables unless problems show on your local network. if you show high latency or packet loss leaving your network call your ISP. If you really wanted to go the extra mile bounce your modem and re-test. If issues persist call the ISP.