Ok, well after a few dropouts yesterday due to the optical jack not being seated securly I decided it is time to open the sucker up and try to fix it.
Yep, the white plastic piece is extremely loose and moves all around the place. There are actually like 3 solder points that are not connected. I *think* if I resolder them back it should fix the problem. Although it'd be nice if there was a way to have the plastic piece "stick" to the circuit board so it is more secure and won't happen ever again. I think I am gonna get some sleep and work on it later today hopefully in time for another show
Thanks for the tips guys and another +T for you both.