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Gear / Technical Help => Post-Processing, Computer / Streaming / Internet Devices & Related Activity => Topic started by: vwmule on October 06, 2019, 03:54:51 PM

Title: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: vwmule on October 06, 2019, 03:54:51 PM
After numerous streams I suddenly can't get any signal to pass from the MixPre-6 to Mixlr. I could be the Line 6 Sonic Port lightning cable but I'm not sure. If anyone has MixPre-6 with the latest firmware and a Sonic Port you connect via iPhone, I'd appreciate if you can test. Want to rule out some glitch with new MixPre firmware or the latest iphone iOS.

I did route the audio on MixPre-6 so where I can listen via headphone out.
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: jerryfreak on October 06, 2019, 04:01:47 PM
i can try. what is the latest sonicport software
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: vwmule on October 06, 2019, 04:03:38 PM
Sorry, I'll clarify. Latest firmware on MixPre-6 and iphone.
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: Gordon on October 06, 2019, 09:28:40 PM
you can easily roll back the firmware and test yourself....
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: jerryfreak on October 06, 2019, 10:29:25 PM
Sorry, I'll clarify. Latest firmware on MixPre-6 and iphone.

im not updating my iphone to do it but if a test of ios12 is useful, i'll try it
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: vwmule on October 06, 2019, 10:51:46 PM
I'd appreciate that. I plan to order a new Sonic Port lightning cable just in case.
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: jerryfreak on October 08, 2019, 07:45:43 PM
sorry i didnt get to test before i sent off my mixpre today, i was tight on time and didnt have the right firmware anyway (i rolled it back to 3.03 a few days ago

you can borrow my sonicport and cable to troubleshoot if needed
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: vwmule on October 09, 2019, 12:52:41 AM
No problem. Will try another deck to rule out MixPre.
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: blee421 on October 13, 2019, 01:42:52 PM
From what I’ve gathered we are waiting for a OS update from Apple. Really annoyed I just paid $100 for the sonic port and now it’s useless.

https://forum.audiob.us/discussion/34889/audio-in-not-working-ios-13-line-6-sonic-port

Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: jerryfreak on October 13, 2019, 06:36:11 PM
interesting. im on ios12
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: vwmule on October 16, 2019, 05:25:21 PM
Used an older iPhone for Wilco last night and streaming worked as it should. Unfortunately the phone's battery depleted fairly fast.

But it confirms the Apple iOS issue. Notice they just pushed an update but have not experimented.
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: jerryfreak on October 16, 2019, 06:35:17 PM
one of my phones jsut got updated to 13.1.3 i can test my soincport if that would help

Used an older iPhone for Wilco last night and streaming worked as it should. Unfortunately the phone's battery depleted fairly fast.

But it confirms the Apple iOS issue. Notice they just pushed an update but have not experimented.
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: blee421 on October 17, 2019, 05:51:44 PM
 :banging head: :banging head: :banging head: :banging head: :banging head: :banging head:

Another Apple OS update 13.03 and my sonic port is still not working correctly. Messed with the microphone settings again and nodda.

I spoke with Line 6 yesterday and they said this is all in Apple's hands. WHAT A JOKE!! You made the unit for it to work with Apple only and now Apple is shutting you out?!?? I mean it's been a month or so how is there no fix?

So off to buy a Irig digital I guess (79.99). Give it a try with this new samsung tablet I got for free. This frees up my iphone during the show which is a plus and will have longer battery life. Just trying to be positive.

If anyone gets their unit up please PM me so I can broadcast live music to the masses.
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: blee421 on October 30, 2019, 07:58:52 PM
Latest Apple Update 10/30/19 - Sonic Port still not working.  :really_sucks:
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: jerryfreak on November 02, 2019, 05:37:53 PM
i was experimenting with sonic port to stream in ios12 (not feeding from mix pre), I cant feed it anything with decent level that doesnt sound like brickwalled crap, no matter how low of a headphone signal i feed it. cant get levels in mixlr ios app up over like 20% without a lot of distortion

close-micing my speakers with 4061s>d:vice (which i beleive uses same ios core audio) is crystal clear.

theres no way to set levels on the device in mobilepod software which was any improvement, i ended up deleting the app entirely. any tips?
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: vwmule on February 03, 2020, 08:46:08 PM
I tried to use an update iPhone over the weekend and it's still not working. Went tonight to Line 6 website and saw this note:

Update 1/20/20: We’ve tested the latest iOS 13.3.1 beta release and the problem with Sonic Port and Sonic Port VX persists. However, Apple has made significant progress to resolve this issue in an upcoming iOS 13 update. Once Apple confirms what update will include the fix, we will post that here.


https://line6.com/support/page/kb/mobile-products/sonic-port-mobile-in/sonic-port-sonic-port-vx-audio-issues-with-ios-13-r925/
Title: Re: Seeking help troubleshooting stream (must have MixPre-6 and Line 6 Sonic Port)
Post by: blee421 on March 30, 2020, 11:50:12 AM
Your Sonic Port should be good to go now.

https://line6.com/support/page/kb/mobile-products/sonic-port-mobile-in/sonic-port-sonic-port-vx-audio-issues-with-ios-13-resolved-r925/

I have not tried mine yet. I’ll let you know if mine works ok this afternoon. About time!!