I've included one or two rear facing mics in most of my rigs for a long time now, and almost always use some of that even without soundboard. One rear facing channel works quite well. I still use only one in my stealth setups. Two adds ambient openness and is the obvious next thing to do when there is an extra channel available, but isn't really a 2X improvement over the first. Best to place them where the audience is most engaged, so on stage facing the audience is the obvious place. To simplify things I've integrated them into my main mic array that I place on stage or out in the audience, hopefully not too far back where the ambience can still be useful but the audience tends to be less engaged. The primary thing is minimizing pickup of the PA and direct onstage sound into the rear facing mic or pair.
Most of the time I'm not using a whole lot of level from the rear facing channels, just enough to add a better sense of depth, room dimension and to make the audience reaction a lot more natural sounding and properly placed around the perceived listening position. It doesn't really make the audience reaction louder, just more natural and properly placed in the stereo image, helping it to be less of a secondary annoyance while providing more of a sense of actually being there. Sure, if the audience is distractedly talking I use even less of it so as not to emphasize that, maybe even none, but the right amount of it can actually make the distracted talking that's going to be on the recording anyway sound more like a natural part of being there rather than being just plan annoying, sort of getting it out of the way of the music to some extent.
When the soundboard elements are the foundation of the mix I lean more heavily on the rear facing microphones and less heavily on the forward facing mics, using that to add the necessary ambience once the soundboard parts are working well enough together. The fundamental part of the mix is the balance of soundboard channels, to which I add dimensional ambience and sense of space from the microphone array, biased so as not to be focused so much on the front arriving sound. This approach starts with direct sound placement and clarity > to which ambience is added.
When the foundation of the recording is my microphone array, I balance that first, listening for the most natural sounding overall portrayal of the room and overall the environmental envelopment, rather than for instrumental and vocal clarity, and then go on to reinforce whatever elements are weak with the soundboard elements. This approach starts with natural environment > to which more direct sound clarity is added as needed.
When I don't have any soundboard and am relying entirely my mic array, the starting point is the same as before, but the primary focus is switched. I first concentrate on achieving good front clarity, proximity, and image distribution using the forward facing mics (sort of like starting from the soundboard elements), and then support that with balanced ambience from the rear facing mics. I'm still focused on achieving the most natural sounding portrayal, but start with a focus on good front clarity and image since I don't have SBD available to further support that, and the ambient part follows.
The end goal is the same, but the approach differs depending on what ingredients I have available and which are the most fresh.