I have read the faq and still need help. I would like to be able to record tonite but the 2 main problems Im having is a cant download the software to the pc. I have tried via the installation cd and from creative's site. Both of them say "RPC Server is not availabe". I aslo cant load the new Firmware to the unit because it says I dont have the device connected when it is. Windows can see the device and alert's me when it is plugged/unplugged but this problem may be from not being able to having the software fully installed. I guess I need to call customer support but wont be able to do that today which will lead to no recording. Fwiw Im running firmware 1.11.