I got this email form Grace today
Dear Lunatec V3 User:
At one time or another you have contacted us here at Grace Design
regarding an optical output modification for the Lunatec V3. At that
time we put you on this special email list such that when this option
became available we could contact you directly and you all would be the
first to know.
That day has come! The Lunatec V3 Optical Output upgrade is now
available. This service replaces the WORDCLOCK output on the V3 with a
TOSLINK optical format output. The following sections detail the
specifics of this upgrade procedure as well as all of the logistics.
Please read through them carefully and if you have any questions, do
not
hesitate to contact us.
What does the upgrade package include?
• A new V3 rear panel that replaces the standard Word Clock output with
a TOSLINK optical output
• Complete system testing and performance verification
• New 5 year warranty
• A V3 manual addendum that describes operation with TOSLINK
• New packaging components if required
• Return shipping of your preamp via FedEx ground service paid by Grace
Design
How much does it cost?
The cost of the upgrade to existing V3 owners is $195. New units with
TOSLINK output will be handled through our dealers as usual. We do not
accept credit card payments and total must be sent in full via personal
check, cashier’s check or money order with your preamp when it is sent
in.
How do I arrange to get optical upgrade service for my V3?
Because of the high demand for this service, we have implemented a very
simple and strict procedure. This must be followed such that we can
make the process as efficient as possible for you and us both. By
following these guidelines you can be assured that your preamp will be
serviced and returned to you in the quickest manner.
The skilled staff here at our Boulder, CO shop will be doing all
upgrades. The upgrade services are being scheduled via appointments on
first come – first serve basis. We have allocated Tuesday to be the
official upgrade day, which means every week a certain number of V3
optical upgrades will be started on Tuesday. For the service we are
shooting for a 48 hour turn around period, but we cannot guarantee
this.
To schedule an upgrade appointment, please call Eve @ 303.443.7454
9am-4:00pm M-F. Before calling, please determine the dates that will
work for your schedule. As stated previously, all upgrades begin on
Tuesdays this means that units must be received no later than the
previous Monday. Preamps that do not arrive by Monday, will likely
have
the upgrade process postponed until the following Tuesday. We will be
scheduling appointments for the entire summer immediately so even if
you
can't send your unit in right now, we recommend you set up your
appointment as soon as possible.
When you call, please have your V3’s serial number handy, as it is
required to set up the appointment. Eve will provide you with return
details and can handle all scheduling and return questions you may
have.
If you have any technical questions you can contact me directly.
Thank you all for your patience as we worked to make this feature
available. Hopefully it will prove to be very useful for you all.
Have
a great day!
--
Jamie Krapohl
Assistant Design Engineer
Grace Design & Lunatec LLC
www.gracedesign.com