As some of you may have read in other threads, my Microtrack has been basically fuct for almost a month.
I originally was emailing back and forth with Tech. Support on a semi-regular basis trying to diagnose the problems, before eventually being told the unit would have to be sent in for repairs. Since then - nothing. No more replies to my emails, several hours spent on hold, nothing...
Here's a copy of the email I sent tonight, with previous emails below:
Subject: [Fwd: Microtrack 24/96 Return]
Date: Thu, 05 Jan 2006 19:04:10 -0600
From: Nick Graham <wngraham@gmail.com>
To: repairs@m-audio.com
Below is a message originally sent almost 3 weeks ago,
to which I've still yet to receive a reply.
I have been attempting to contact both the technical support and
repair departments by telephone for over 2 weeks now, and have
spent all together several hours on hold without yet speaking to
anyone.
To say I'm an unhappy customer would be a vast understatement
at this point. I originally received quick responses to my emails
when it was thought something could be done on my end to fix
the unit. Once it was established this would have to be returned
for repairs, all contact seemingly ended.
I would appreciate some type of response as soon as possible.
I have a $400 piece of equipment laying here unused and gathering
dust simply because no one will give me the information necessary
to have it repaired.
Nick Graham
wngraham@gmail.com
(615)498-3148
-------- Original Message --------
Subject: Microtrack 24/96 Return
Date: Mon, 19 Dec 2005 23:34:14 -0600
From: Nick Graham <wngraham@gmail.com>
To: repairs@m-audio.com
Per instructions from the technical support dept., I'm contacting
you about returning my Microtrack 24/96 for repair and / or
possible replacement.
Below is the email exchange I had with them, as well as the info I
was told to send along:
Nick Graham
3012 Penn Meade Way
Nashville, TN 37214
(615) 498-3148
It was purchased on Nov 13, 2005 at:
Guitar Center
721 Thompson Ln.
Nashville, 37204
(615) 297-7770
I'll gladly send along a copy of my receipt.
Thanks for the reply.
Nick Graham
techsupt wrote:
> I would recommend returning your device for testing/repair/replacement.
>
>
>
> If you have had the device less than 30 days, please contact your original retailer about an exchange.
>
>
>
> If this is not possible and you want to return your device to M-Audio for testing, please send us your mailing address and contact phone number via email and we will send the rest of the information you need for the return.
>
>
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> Also please let us know when and where you bought the device.
>
>
>
> The Repairs department will be handling your Return after we issue you an RA number. Please contact them with any questions regarding Repair costs and shipment issues at: repairs@m-audio.com
>
>
>
>
>
>
> From: Nick Graham [mailto:wngraham@gmail.com]
> Sent: Wednesday, December 14, 2005 5:35 PM
> To: techsupt
> Subject: Re: Microtrack 2496
>
>
>
> While I appreciate the response, if you'll re-read my original email (below),
> updating the firmware isn't possible, as the unit will not even power up.
>
>
>
>
> techsupt wrote:
>
>Hello, right now we are working on a firmware update that will address this
>
>issue. If you like, there is a beta version firmware revision available on
>
>our website, but it will not address all the issues that the full version
>
>addresses.
>
>
>
>The firmware update for the MicroTrack can be found here:
>
>
>
>
http://www.m-audio.com/index.php?do=support.drivers>
>
>-----Original Message-----
>
>From: Nick Graham [mailto:wngraham@gmail.com]
>
>Sent: Monday, December 12, 2005 7:59 PM
>
>To: techsupt@m-audio.com
>
>Subject: Microtrack 2496
>
>
>
>Tonight I was formatting a couple of new compact flash cards,
>
>when I ran into a serious issue.
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>
>
>I formatted the first card with no problems. Turned the unit off,
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>inserted the new card, rebooted the unit, and got a "Insert Rescue
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>Disc" message. I then turned off the unit - and now...absolutely
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>nothing will happen.
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>
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>The unit will not power on, will not charge (either when connected
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>to my PC's USB port or the AC adapter). It appears to be
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>completely dead...it won't do anything.
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>
>
>Is there some type of reset mechanism? Anything I could possibly
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>try?
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>
>
>Your response is much anticipated and welcome,
>
>Nick Graham
>
>wngraham@gmail.com
>
>(615) 498-3148