Masterpiece are bar none the nicest guys in the world. I have no idea how they stay in business, however. Every time I order from them (and I mean *every* time), my shipment comes in like three different packages all at different dates. I ordered an optical cable, mic cables, and a T-bar once and it came in three separate shipments over the span of three days. They charged me one shipping price of $8, while the "true" shipping cost was probably closer to $24. This is not the only multiple shipment order I have placed with them!
I ordered from them another time and they notified me over six months later that my credit card wasn't charged because their machine was broken for like four days in July and they just noticed it six months later. WTF?