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Gear / Technical Help => Cables => Topic started by: SonicSound on July 20, 2007, 03:13:52 PM

Title: Audio Magic Product Support/Warrantee
Post by: SonicSound on July 20, 2007, 03:13:52 PM

One of my Excalibur II cables went during the Panic show at the Tower this week.  At first I thought it was the humidity...it was a sauna in that place.  After trouble shooting turns out the male xlr connector is falty (either wire or solder).

I am hoping that Audio Magic will fix it for free.  Anyone had any experience w/ Audio Magic and how they stand behind their products?

May just have to fix it myself, but would rather have it done by AM.

Title: Re: Audio Magic Product Support/Warrantee
Post by: Craig T on July 20, 2007, 05:23:05 PM

My experience with them has been good.  I had a repair done back in 1999 for free.  If they can't, or you don't wan the delay, I know a local guy who is a wiz with the solder gun.

Title: Re: Audio Magic Product Support/Warrantee
Post by: SonicSound on July 20, 2007, 05:55:44 PM

I was also thinking of calling on that resource... Paging Dr. NBox ;D

Quote from: Craig T on July 20, 2007, 05:23:05 PM

My experience with them has been good.  I had a repair done back in 1999 for free.  If they can't, or you don't wan the delay, I know a local guy who is a wiz with the solder gun.

Title: Re: Audio Magic Product Support/Warrantee
Post by: stober on July 22, 2007, 10:32:48 AM

I had a cable go bad once that was a Audio Magic Cable.They fixed it for free since all their cables have a lifetime warranty but it was a pain in the ass getting in touch with them.They never answer the phone so you have to leave a message.I left three messages before someone called me back.I actually have an interconnect cable that I need to have them fix and this thread reminded me of it.Its been sitting in my closet for over a year now.

Title: Re: Audio Magic Product Support/Warrantee
Post by: balou2 on July 23, 2007, 01:35:15 AM

Ditto.  My dealings with them have been superb, and they will likely fix your cable for free.

Title: Re: Audio Magic Product Support/Warrantee
Post by: SonicSound on July 23, 2007, 08:00:17 AM

+Thanks All for the good news

Title: Re: Audio Magic Product Support/Warrantee
Post by: silentmark on July 23, 2007, 01:08:04 PM

Quote from: balou2 on July 23, 2007, 01:35:15 AM

Ditto.  My dealings with them have been superb, and they will likely fix your cable for free.

You pay to ship your cable out, they pay to ship it back. Hell you may even get a direct phone call from Jerry if you mention how the soldering looked kinda weak for the price you pay, heh, then proceed to get an involved explanation on how to much soldering affects the sound.  ;D

Title: Re: Audio Magic Product Support/Warrantee
Post by: heikki on July 23, 2007, 08:54:36 PM

I had one start crapping out intermittently straight out of the box  >:(

Quote from: silentmark on July 23, 2007, 01:08:04 PM

Hell you may even get a direct phone call from Jerry if you mention how the soldering looked kinda weak for the price you pay, heh, then proceed to get an involved explanation on how to much soldering affects the sound.  ;D

I never contacted them about the problem (I guess for the price I paid I should have - ?) but I re-soldered the the XLR on one end and all was good.  Maybe too much solder makes for slightly poorer sound, but I would imagine it can't be as bad as the sound of a bitching customer...