Had some distortion in mine. Sent them into Shure and they sent me a new pair for free... YMMV though...
How much did they charge you?
See red bold above.
Got ya. I did read that, just wasn't sure if that meant no additional charge on top of the basic repair fee.
From what I read, you send in payment with the item to be repaired.
Do you have any contact info for them? I'd like to talk/email with someone before I send them off to be looked at.
Um, it was a while ago, but as I remember it went something like this:
-emailed them telling my problem
-they sent me a RA form
-sent them in and they told me they could replace them for like $50 since they were out of warranty
-I said forget about it send em back (I think I planned on upgrading)
-got a package back with all my info and brand new IEMs in it
Like I said, YMMV, but I've hear from others that they have had the same thing happen...