Become a Site Supporter and Never see Ads again!
« previous next »
Pages: [1]   Go Down

Author Topic: Audio Magic Product Support/Warrantee  (Read 3627 times)

0 Members and 1 Guest are viewing this topic.

Offline SonicSound

  • Trade Count: (0)
  • Taperssection All-Star
  • ****
  • Posts: 1569
  • Gender: Male
Audio Magic Product Support/Warrantee
« on: July 20, 2007, 03:13:52 PM »
One of my Excalibur II cables went during the Panic show at the Tower this week.  At first I thought it was the humidity...it was a sauna in that place.  After trouble shooting turns out the male xlr connector is falty (either wire or solder).

I am hoping that Audio Magic will fix it for free.  Anyone had any experience w/ Audio Magic and how they stand behind their products?

May just have to fix it myself, but would rather have it done by AM.
Logged
SD: Schoeps  M222/NT222's & CMC6's - MK 41V's, 21's, 5's, 8's
LD: Microtech Gefell UM900's, Shure KSM44's
V3, 744t

Offline Craig T

  • Trade Count: (10)
  • Needs to get out more...
  • *****
  • Posts: 4312
    • LMA
Re: Audio Magic Product Support/Warrantee
« Reply #1 on: July 20, 2007, 05:23:05 PM »
My experience with them has been good.  I had a repair done back in 1999 for free.  If they can't, or you don't wan the delay, I know a local guy who is a wiz with the solder gun.
Logged
Schoeps cmc6/4v / Beyer mc950 / Line Audio CM3, OM1 / ADK A51 / Church Audio CA-14
Naiant Tinybox v2.2 / NBox(P) / Church Audio ST9200 / CA-UGLY
Sony PCM-M10 / Zoom F3 / Zoom F6

Offline SonicSound

  • Trade Count: (0)
  • Taperssection All-Star
  • ****
  • Posts: 1569
  • Gender: Male
Re: Audio Magic Product Support/Warrantee
« Reply #2 on: July 20, 2007, 05:55:44 PM »
I was also thinking of calling on that resource... Paging Dr. NBox ;D
Quote from: Craig T on July 20, 2007, 05:23:05 PM
My experience with them has been good.  I had a repair done back in 1999 for free.  If they can't, or you don't wan the delay, I know a local guy who is a wiz with the solder gun.
Logged
SD: Schoeps  M222/NT222's & CMC6's - MK 41V's, 21's, 5's, 8's
LD: Microtech Gefell UM900's, Shure KSM44's
V3, 744t

Offline stober

  • Trade Count: (16)
  • Taperssection All-Star
  • ****
  • Posts: 1630
  • Gender: Male
Re: Audio Magic Product Support/Warrantee
« Reply #3 on: July 22, 2007, 10:32:48 AM »
I had a cable go bad once that was a Audio Magic Cable.They fixed it for free since all their cables have a lifetime warranty but it was a pain in the ass getting in touch with them.They never answer the phone so you have to leave a message.I left three messages before someone called me back.I actually have an interconnect cable that I need to have them fix and this thread reminded me of it.Its been sitting in my closet for over a year now.
Logged

Offline balou2

  • Crippled, but still dancin'
  • Trade Count: (0)
  • Needs to get out more...
  • *****
  • Posts: 4442
  • Gender: Male
  • He was a friend of mine.
    • Little Mountain Sound Archive
Re: Audio Magic Product Support/Warrantee
« Reply #4 on: July 23, 2007, 01:35:15 AM »
Ditto.  My dealings with them have been superb, and they will likely fix your cable for free.
Logged
Socks are overrated.

Offline SonicSound

  • Trade Count: (0)
  • Taperssection All-Star
  • ****
  • Posts: 1569
  • Gender: Male
Re: Audio Magic Product Support/Warrantee
« Reply #5 on: July 23, 2007, 08:00:17 AM »
+Thanks All for the good news
Logged
SD: Schoeps  M222/NT222's & CMC6's - MK 41V's, 21's, 5's, 8's
LD: Microtech Gefell UM900's, Shure KSM44's
V3, 744t

Offline silentmark

  • Shine with or without cherries ?
  • Trade Count: (5)
  • Needs to get out more...
  • *****
  • Posts: 2685
  • Gender: Male
  • Boat, cucumber, wire ...
Re: Audio Magic Product Support/Warrantee
« Reply #6 on: July 23, 2007, 01:08:04 PM »
Quote from: balou2 on July 23, 2007, 01:35:15 AM
Ditto.  My dealings with them have been superb, and they will likely fix your cable for free.

You pay to ship your cable out, they pay to ship it back. Hell you may even get a direct phone call from Jerry if you mention how the soldering looked kinda weak for the price you pay, heh, then proceed to get an involved explanation on how to much soldering affects the sound.  ;D
Logged
Dissent is the highest form of patriotism. - Howard Zinn, not Thomas Jefferson ...

Mics: Neumann AK50/AK40/AK30/AK20(1 for M/S), AKG568eb's (gathering dust)
Decks: R-44 (OCM), Fostex FR2LE (OWM), Microtacker (semi-retired), D8 (retired), D7 (retired)
Pre-amps: Apogee Minime (semi-retired), Sonosax SX-M2 (semi-retired), Oade mod SBM-1 (retired)
Cables: LC3 actives (older lemo style x2), Audio Magic Hyper Conductor interconnects

http://www.youtube.com/watch?v=J3qrWOOposQ

Offline heikki

  • Trade Count: (1)
  • Taperssection Member
  • ***
  • Posts: 880
  • Gender: Male
  • ...and i'm as honest as a jersey man can be
    • OutDated List
Re: Audio Magic Product Support/Warrantee
« Reply #7 on: July 23, 2007, 08:54:36 PM »
I had one start crapping out intermittently straight out of the box  >:(

Quote from: silentmark on July 23, 2007, 01:08:04 PM
Hell you may even get a direct phone call from Jerry if you mention how the soldering looked kinda weak for the price you pay, heh, then proceed to get an involved explanation on how to much soldering affects the sound.  ;D

I never contacted them about the problem (I guess for the price I paid I should have - ?) but I re-soldered the the XLR on one end and all was good.  Maybe too much solder makes for slightly poorer sound, but I would imagine it can't be as bad as the sound of a bitching customer...
Logged
C 480 B + CK61/63
          Edirol R-4 (Oade T-Mod x 4)

Masters on LMA: http://www.archive.org/bookmarks/heikki
Pages: [1]   Go Up
« previous next »
 

RSS | Mobile
Page created in 0.062 seconds with 32 queries.
© 2002-2024 Taperssection.com
Powered by SMF