Topic: Korg MR-1000

[Nick's Picks]

sheesh...thats flashy!
fwiw..., never a glitch w/my MR1

[carlbeck]

Not a glitch yet on my MR-1000 either

[boyacrobat]

had my first glitch with the mr1 last night.
sharp pitch sound from hell overtook the music 15 after playing dsd file.
could not power down or access menu, disconnected from mains & let unit drain .
6 hrs later power unit  up , checked to see i had 188 mb free only, transfered data to free hard drive
all appears normal, no data loss, menu access the lot.
running current firmware & no drops or bangs to unit,
was in case when happened, not hot

i hope it was due to near full hard drive, dont know.
i will not be leaving it that full ever again.
i was not impressed at all with me leaving fuck all room on the drive.
what else could it be  ?

g

[carlbeck]

I always clear & reformat my drive before every show, it helps for sure.

[boyacrobat]

will be doing same from now on also.
thanks

g

[SClassical]

It seems Sandisk has also produced a whopping 64GIG flash hard drive found at http://www.sandisk.com/OEM/ProductCatalog(1320)-SanDisk_SSD_UATA_5000_18.aspx.  Likely costs nearly as much as the deck?

A-DATA has an even more whopping SSD (128GB)...

[macr0w]

I hate to buy a new box and then need to change out the hard drive right away.

I mainly record in my basement studio but I have recently had the need/urge to go out and do a little mobile recording. I could just get a cheap bucket with s/pdif or AES and then I could just take my Rosetta 200 and my lunchbox with me.

Let me know if you think this would be a better solution for me. 

[TNJazz]

Clearing and reformatting didn't help for me, carl.

Well, here's an update on my issue.  I Emailed Korg on Monday morning and explained the problem.  Before the end of the day I got a reply from an actual person via Email indicating they would call me the next day.  Lo and behold, Tuesday early afternoon I received a direct phone call from the person in question who explained what needed to be done and that Korg would be exchanging my unit for a new one so they could investigate further.  They had not heard of anyone having the "disk too busy" error on firmware 1.50 or higher, and they told me that it was likely due to a hardware problem they hadn't encountered before.  I just needed to provide a copy of the sales receipt so they could issue me the RMA.

I received a copy of the sales invoice last night from my dealer and have forwarded it to Korg.  I expect I will have some sort of response today and that a new unit will be in my hands in fairly short order.  (Until then I suppose I'll have to make do with the Sound Devices... )

While I'm not happy with the problem I'm having, I am more than pleased with the prompt attention I've received and the friendly service via Email and phone.  Well done, Korg!

[macr0w]

Maybe there's hope. 

[TNJazz]

Update:  The rep verified he'd received the sales receipt and would be forwarding it on to Customer/Product Support.  Barely an hour later I get a call from a CSR who proceeds to verify my information and has promised me a call back later today with an RA number for my old unit.

Continued props for the service so far, BUT I do have a small complaint:  the CSR informed me that they cannot do exchanges without having the original unit back first, and the speed of the exchange will depend on the stock availability at the time the unit is returned.

So basically I have to send my unit back and wait for it to be received by Korg.  They will then ship me a replacement, presumably the same day they receive it.  This is not quite as appealing, as I will be without the unit for probably a week or so.  If anyone from Korg is reading this, CHANGE YOUR POLICY!  You should send a replacement out immediately without waiting for a defective unit to be returned.  This is a bit of an inconvenience for me of course.  Not the end of the world, but not exactly top notch either.

Add to that the issue of stock availability.  So if there are no "replacement" MR-1000 units at the factory when mine is received back, I will have to wait longer for my replacement until one becomes available?  CHANGE YOUR POLICY!  You should IMMEDIATELY place a stock unit on hold for me so that I am not further inconvenienced.  That's my feeling.

Still, it's been a fairly decent "ordeal" so far...we'll see what happens in the next few days.  I'll keep updating in this thread if folks are interested.

[Nick's Picks]

still WAY better than any CS i've come across from a large company.

[sleepypedro]

So basically I have to send my unit back and wait for it to be received by Korg.  They will then ship me a replacement, presumably the same day they receive it.  This is not quite as appealing, as I will be without the unit for probably a week or so.  If anyone from Korg is reading this, CHANGE YOUR POLICY!  You should send a replacement out immediately without waiting for a defective unit to be returned.  This is a bit of an inconvenience for me of course.  Not the end of the world, but not exactly top notch either.

this is totally standard.

think of it as a business owner:  you're going to advance ship a ~ $1000 product to a stranger?  right.

[TNJazz]

So basically I have to send my unit back and wait for it to be received by Korg.  They will then ship me a replacement, presumably the same day they receive it.  This is not quite as appealing, as I will be without the unit for probably a week or so.  If anyone from Korg is reading this, CHANGE YOUR POLICY!  You should send a replacement out immediately without waiting for a defective unit to be returned.  This is a bit of an inconvenience for me of course.  Not the end of the world, but not exactly top notch either.

this is totally standard.

think of it as a business owner:  you're going to advance ship a ~ $1000 product to a stranger?  right.

There are actually a number of pro audio/gear companies that will do this for their customers.  Or Like Freelunch says, a credit card authorization would be all they'd need if they weren't trusting enough to do it.

[esteyes]

so i have my MR1k now and wondered if there were any comments on which file format made the most sense for dsd recording and subsequent movement to pcm/cd?

neil in san marcos
also, has anyone found a right angle version of the power plug used on this unit??

[carlbeck]

I have been using the WSD format & I got a right angle plug from Radio Shack that I used for my cable.