Welcome to my GRIPE ABOUT TASCAM thread!
This will be a place where those who have had trouble caused by Tascam gear can post specifics, in case anyone shopping for recorders is interested in large trends.
Maybe you know the story about the DR-70D?
Super-short version: The DR-70D glitches horribly, randomly, uncontrollable, and unpredictably unless a SDHC or SDXC card is selected from the list which was published October 6, 2015, nearly a year after the deck was first sold.
The Tascam customer service representative who was present on this board did little but parrot the company line of "you must use a card on the list, or it is not Tascam's fault/responsibility" until he got insulted by a disgruntled Tascam customer and took his ball and went away. Tascam has not sent any other reps to interact with this board since then.
In my mind, the only reason that they published the updated list on October 6, with the 64 & 128 GB cards, was as a direct result of my BBB claim against them.
https://sanjose.app.bbb.org/complaint/view/443623/c/h68r4vTASCAM has been an industry leading manufacturer of high quality yet affordable multitrack recorders for over 40 years. There are times when the technology used in the development of such recorders provide capabilities that are out in front of other related products. In the case of the DR-70D, our initial tests on available media (specifically SDXC media) has shown that they are not meeting the stringent requirements of the unique recording capabilities of the DR-70D. The issue is not the DR-70D hardware but the available SDXC media.
Current tests are revealing a number of cards that do seem to meet the necessary requirements. Once all tests are completed, an updated list which includes the acceptable cards will be posted on our website.
Just for the record, of the thousands of DR-70D recorders we have sold since November of last year, outside of Mr. Scharff, there has only been one other user contact us (and that was today) concerning SDXC media.
So, if you are dissatisfied with TASCAM, it would probably be a good idea to let them know, and let us know that you have let them know, so they can not continue to complain that "there has only been one other user contact us (and that was today) concerning SDXC media"
How products of this nature are designed and how specifications are decided is well beyond the scope of this discussion.
If the customer's real agenda is to use a high capacity SDXC card with the unit, then based on the new Tested Media List that has recently been posted, his problem is solved.
This will be our final correspondence on this matter.
They are not interested in fixing their gear, and they are only barely interested in placating customer complaints! That snarky response may be good enough to close a BBB claim, but it makes them look like jerks to me!