Topic: Tascam DR-70D 4-channel audio recorder (Part 2)

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I just called TASCAM to make sure they got the latest pics and to make sure they are working on resolving the problem. 

TASCAM's service center tells me that she does not have the time to deal with my recorder and asks if I even used it to make sure it works.  I tell her why would I do that when it is in banged up shape and obviously not new.  Her response was I should just deal with it more or less and accept what they sent. 

I am totally amazed by this company!  I am LOL at this, as the moron they have working the phones should find a job elsewhere with such great customer support and service.  Mind you I am being very polite, but they just do not want to deal with this. I am told that they will eventually get back to me and that I should just accept the used scratched missing part recorder and be happy with it.

Anyone want to buy this DR-70D from me?  $100 and it's yours!  Never used it

[flipp]

I hope you're recording those phone calls so you can forward them to someone higher up the corporate ladder.

If the rep you've been talking to doesn't have the time to deal with your issue (which Tascam brought on themselves by not doing what they said they would) ask to speak to someone with the authority to address the issue. Don't be afraid to make those higher ups aware of the issues you are having.

US Headquarters Address

TEAC America, Inc.
1834 Gage Road
Montebello, CA 90640

Main Tel: 323-726-0303

[2manyrocks]

Wow.

Be interested to see pictures of what they sent you. 

[404 Not Found]

I hope you're recording those phone calls so you can forward them to someone higher up the corporate ladder.

If the rep you've been talking to doesn't have the time to deal with your issue (which Tascam brought on themselves by not doing what they said they would) ask to speak to someone with the authority to address the issue. Don't be afraid to make those higher ups aware of the issues you are having.

US Headquarters Address

TEAC America, Inc.
1834 Gage Road
Montebello, CA 90640

Main Tel: 323-726-0303

I just contacted their legal dept. and yes I do have the recorded calls.  It's all about customer satisfaction now.  I have that phone number memorized at TASCAM/Teac btw, that same number.  They only have one person dealing with the DR-70D and her name is May.  This rep. has been nothing but useless in the entire ordeal.  They do not allow you to contact anyone else when I ask to speak to other service reps and or div.

lets see what their legal dept does?

[2manyrocks]

The warranty says they will repair or replace the unit.  Sending a "beater" to replace a new unit does not fulfill the warranty, IMO.  UCC Section 2-316 in your state is the law typically governing warranties although some states have tougher consumer warranty laws.  If they don't honor the warranty, it "fails of its essential purpose" and you may be due a refund.  "Fails of its essential purpose" is a specific legal phrase--Tascam's legal department ought to understand what it means. 

[dogmusic]

Amazon.com today: $179.99 free shipping.

http://www.amazon.com/TASCAM-DR-70D-4-Channel-Audio-Recorder/dp/B00OY6718K/ref=wl_mb_wl_huc_clickstream_8_dp

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The warranty says they will repair or replace the unit.  Sending a "beater" to replace a new unit does not fulfill the warranty, IMO.  UCC Section 2-316 in your state is the law typically governing warranties although some states have tougher consumer warranty laws.  If they don't honor the warranty, it "fails of its essential purpose" and you may be due a refund.  "Fails of its essential purpose" is a specific legal phrase--Tascam's legal department ought to understand what it means.

Thanks for the info 2manyrocks!

Amazing how fast they now got back to me and I have a new name and contact. Neil Faison who is looking into things and I should hear back from him today! 

I agree in regards to the term "Beater" being sent as a replacement, as that is exactly what it was.

Wheels are turning....let's see what happens next as my DR-70D saga continues.

[audBall]

It seems as if Tascam is revealing the real costs of these "deals" they keep sharing with us.

[hi and lo]

I am perplexed as to why they will not honor their warranty as well and specifically their mistake...

I'm sorry you're having a rough go at it, but you really shouldn't be so surprised.

Serious Problems w/ the Tascam DR-680 (and their customer service)

Here is the saga of when the DR-680 Acidjack and I bought brand new from B&H for $900 shit the bed no more than a month after we bought it. Long-story short, Tascam is a big corporation that specializes in selling disposable products and has shit customer service. They could care less that your brand new unit was a lemon and are probably only going to replace it with a refurbished unit.

In our case, we had to raise a complete shit-storm until we finally got in touch with the head of the Tascam USA's repair division. He was a nice guy, certainly a different experience than the standard customer service reps we had been dealing with, but even then it was difficult for him to grasp why we were upset that we're getting a new replacement for a unit that was effectively DOA.

Moreover, the first replacement he sent, which he claimed was a 'brand new unit,' was DOA. The replacement unit had to be returned which then required additional hassling to make Tascam to foot the bill to return the 2nd DOA unit via insured UPS shipping. No fucking way were we going to foot the bill twice to send back our DOA units.

The third unit we got claimed to have been personally tested and broken in by the head of the repair division, but in the end that unit was still no better than a typical 680 which was easily prone to overheating and didn't lock perfectly to a number of external A/Ds.

Do not expect this company to care about your $200 purchase.

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Wow....just in on the email!!!!  I must have ruffled some feathers at TASCAM, especially leaving messages with the N. American Director of merch and service, The entire N. American TASCAM div. as I CC'd them all!!! not to leave out copying it all specifically to the TASCAM legal dept., as I have now been requested to send the recorder back to TEAC America to the Credit dept and I will get a refund check sent to me for the amount of my original purchase!


Woohoo!!!!!!

Good luck to my fellow TASCAM users here in the TS forum, but I honestly can not go back.  Waiting for the Zoom F8 and in the meantime I still have my H6 for multi tracking and the Roland R-4 pro for emergencies!

Thanks for forum shoulder so to say!

[flipp]

Nice!

but ask them to send a call tag for the "replacement" as you have already paid to get the faulty unit back to them; that or ask to be reimbursed for the sipping charges

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Got that covered as well.  Thanks for the reminder!

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Here's the pics.  The one with the screen looks like it has a film on it or it can be washed off.  It's not and it can't.  It is similar to a car headlight when it oxidizes and gets cloudy...that and a bunch of surface scratches as well.   The bottom...I have no idea as to how a new recorder would get that scratch.

Said I would post pics, here they are. 

[2manyrocks]

Looks to me as if someone wiped the screen with a paper towel and dulled the screen.   

Here's a photo of mine for comparison.   

[F.O.Bean]

404 Not Found, did they even fix the gain/noise issues you were having? Probably not by the looks of it