Okay dokey then, with a response like that I'm not motivated to install it. At least you got a response, I'm still waiting to hear back. If they respond I'll share the info here.
Just ain't the same company anymore since D&M Holdings sold them. That is just unacceptable customer support when there are other manufacturers with exceptional support out there. Yeah it's a legacy product but it is effectively the same as their current MKII model.
Thanks for passing along their response though.