Topic: Sound Devices MixPre-3 and 6, Part 6

[gewwang]

You can set the LED brightness in the settings he probably has them turned all the way down.

Either that or he’s bullshitting you and has buyers remorse.

I think this is the issue. I just tested on my mixpre-3 and sure enough they don't light up with LED brightness at 1 but start lighting up as soon as I change it to "2".

Although, I'm sure I had it set to 5 on the mixpre-6 for open taping and 1 on the mixpre-3 for stealthing.

Maybe when he updated the firmware, it got changed to "1"?

[jerryfreak]

Unfortunately eBay will side with him if he elects to return it

[morst]

He just told me he's used USB ext power, USB to a laptop, and AAs... and that he updated the firmware. (I never updated the firmware since I had no need to).

He updated the firmware and wants a refund?
Geez.

[mjwin]

Sold my mixpre-6 on ebay and now the buyer sends me this message:

"Ive contacted Sound Devices to confirm, but it seems this unit is defective. The volume knobs do not light up when the mice are active. [...]"

I've only just seen this. Hope not too late to save the day, but if he's done a firmware update, or messed with the unit at all, it would be best if you told him to re-load the factory default presets.
menu>presets>load presets>factory default.
Both the knob LEDS and the display will come on at max brightness (& it should operate in "idiot" mode:)

[gewwang]

Sold my mixpre-6 on ebay and now the buyer sends me this message:

"Ive contacted Sound Devices to confirm, but it seems this unit is defective. The volume knobs do not light up when the mice are active. [...]"

I've only just seen this. Hope not too late to save the day, but if he's done a firmware update, or messed with the unit at all, it would be best if you told him to re-load the factory default presets.
menu>presets>load presets>factory default.
Both the knob LEDS and the display will come on at max brightness (& it should operate in "idiot" mode:)

Nope, not too late as I have not received the dreaded "buyer initiating refund" message yet... He disappeared after I requested pictures of his setup screen showing what the LED brightness was set to.

Thanks!

[morst]

He disappeared after I requested pictures of his setup screen showing what the LED brightness was set to.

Hm, disappeared, you say. Good for him.
   

[aaronji]

Sold my mixpre-6 on ebay and now the buyer sends me this message:

"Ive contacted Sound Devices to confirm, but it seems this unit is defective. The volume knobs do not light up when the mice are active. [...]"

I've only just seen this. Hope not too late to save the day, but if he's done a firmware update, or messed with the unit at all, it would be best if you told him to re-load the factory default presets.
menu>presets>load presets>factory default.
Both the knob LEDS and the display will come on at max brightness (& it should operate in "idiot" mode:)

I don't know if this is helpful, particularly since I haven't updated my firmware in a while, but when I turn on my MixPre-6, the knob lights turn on at their brightest level and then a reduced level for a couple of seconds. That is with the brightness set to the lowest level in the menus. At least an indication of whether or not they are functional...

[jerryfreak]

Sold my mixpre-6 on ebay and now the buyer sends me this message:

"Ive contacted Sound Devices to confirm, but it seems this unit is defective. The volume knobs do not light up when the mice are active. [...]"

I've only just seen this. Hope not too late to save the day, but if he's done a firmware update, or messed with the unit at all, it would be best if you told him to re-load the factory default presets.
menu>presets>load presets>factory default.
Both the knob LEDS and the display will come on at max brightness (& it should operate in "idiot" mode:)

I don't know if this is helpful, particularly since I haven't updated my firmware in a while, but when I turn on my MixPre-6, the knob lights turn on at their brightest level and then a reduced level for a couple of seconds. That is with the brightness set to the lowest level in the menus. At least an indication of whether or not they are functional...

same with 3.03, and I have my leds turned down

[DavidPuddy]

I'm not having any problems with the Anker battery and USB-C, but I am eyeing the MX Powersled for a more secure connection. Anyone running that one? What battery do you use with it?

[Brian G]

I'm not having any problems with the Anker battery and USB-C, but I am eyeing the MX Powersled for a more secure connection. Anyone running that one? What battery do you use with it?

I have the MX Powersled for my Ver 1 MP6. I used a Talentcell, and a RAV 23000. Both worked great.... I stopped using it when i realized with a good USB C cable I like using the usb battery was just easier.

[jerryfreak]

it wouldnt be difficult to modify the existing sled with a hirose or minixlr. you could even do it and leave the AA cells in and have a separate power connection in parallel. providing a voltage near the upper end of what the MX AA pack puts out might bleed a little power into the cells at little consequence

[gewwang]

Sold my mixpre-6 on ebay and now the buyer sends me this message:

"Ive contacted Sound Devices to confirm, but it seems this unit is defective. The volume knobs do not light up when the mice are active. [...]"

I've only just seen this. Hope not too late to save the day, but if he's done a firmware update, or messed with the unit at all, it would be best if you told him to re-load the factory default presets.
menu>presets>load presets>factory default.
Both the knob LEDS and the display will come on at max brightness (& it should operate in "idiot" mode:)

I don't know if this is helpful, particularly since I haven't updated my firmware in a while, but when I turn on my MixPre-6, the knob lights turn on at their brightest level and then a reduced level for a couple of seconds. That is with the brightness set to the lowest level in the menus. At least an indication of whether or not they are functional...

same with 3.03, and I have my leds turned down

This dude is too much. So after sending him all the suggestions of things to try, he goes silent for 2 days then comes back and says "oh the knobs lights are working but now I'm having a problem with the limiters"...

Hi, sorry for the late reply. I got the led on the knobs to light up, but there is something weird happening when I have the limiters on. Im recording a video to show Sound Devices to see what they think. Maybe I’m over thinking, but I will let you know what they say within the next day or so.

[ts]

Sold my mixpre-6 on ebay and now the buyer sends me this message:

"Ive contacted Sound Devices to confirm, but it seems this unit is defective. The volume knobs do not light up when the mice are active. [...]"

I've only just seen this. Hope not too late to save the day, but if he's done a firmware update, or messed with the unit at all, it would be best if you told him to re-load the factory default presets.
menu>presets>load presets>factory default.
Both the knob LEDS and the display will come on at max brightness (& it should operate in "idiot" mode:)

I don't know if this is helpful, particularly since I haven't updated my firmware in a while, but when I turn on my MixPre-6, the knob lights turn on at their brightest level and then a reduced level for a couple of seconds. That is with the brightness set to the lowest level in the menus. At least an indication of whether or not they are functional...

same with 3.03, and I have my leds turned down

This dude is too much. So after sending him all the suggestions of things to try, he goes silent for 2 days then comes back and says "oh the knobs lights are working but now I'm having a problem with the limiters"...

Hi, sorry for the late reply. I got the led on the knobs to light up, but there is something weird happening when I have the limiters on. Im recording a video to show Sound Devices to see what they think. Maybe I’m over thinking, but I will let you know what they say within the next day or so.

Do you take returns? Offer it and see if shuts up. Usually works for me. If he still whines, take it back.

[jerryfreak]

Yes give the option to return, youre not his tech-support. I learned a long time ago that the people that complain the most are not the ones you don’t want to spend time on because they’re never happy.

[gewwang]

Sold my mixpre-6 on ebay and now the buyer sends me this message:

"Ive contacted Sound Devices to confirm, but it seems this unit is defective. The volume knobs do not light up when the mice are active. [...]"

I've only just seen this. Hope not too late to save the day, but if he's done a firmware update, or messed with the unit at all, it would be best if you told him to re-load the factory default presets.
menu>presets>load presets>factory default.
Both the knob LEDS and the display will come on at max brightness (& it should operate in "idiot" mode:)

I don't know if this is helpful, particularly since I haven't updated my firmware in a while, but when I turn on my MixPre-6, the knob lights turn on at their brightest level and then a reduced level for a couple of seconds. That is with the brightness set to the lowest level in the menus. At least an indication of whether or not they are functional...

same with 3.03, and I have my leds turned down

This dude is too much. So after sending him all the suggestions of things to try, he goes silent for 2 days then comes back and says "oh the knobs lights are working but now I'm having a problem with the limiters"...

Hi, sorry for the late reply. I got the led on the knobs to light up, but there is something weird happening when I have the limiters on. Im recording a video to show Sound Devices to see what they think. Maybe I’m over thinking, but I will let you know what they say within the next day or so.

Do you take returns? Offer it and see if shuts up. Usually works for me. If he still whines, take it back.

I'd rather not. If I offer a return, I'm out to and from shipping and possibly paypal fees. This guy was threatening to return it already over what appears to be user error on LED brightness. What could/would I have possibly done to the unit to cause the limiter not to work? And especially since he already told me he updated the firmware. At least he's competent enough to contact Sound Devices cust support without me having to do THAT for him.