Topic: Tree cheers for Rode's German importers

[fotoralf.be]

Bought a pair of NT-2As, a few weeks ago, and on the first outing the little zipper pull of the pouch fell off making opening and closing a fingernail-splitting exercise. Saw my local dealer (spent a few thousand on various equipment there, in the last 12 monts) and got a right royal brushing-off: pouches weren't covered by the warranty the guy said. Hmmpfff...  That'll be it for Music Store in Cologne, now.

So, I phoned Rode's German importer and told them about my prob. The service technician immediately offered to send me a new pouch free of charge. When I mentioned that I had a few scratches on one of the two mics and if they were possibly a little delicate to handle, he also suggested he'd send me a new housing for the mic, also free of charge. I admit, I was floored.

Everything arrived today and there is no doubt here about the brand of the SDCs I'll be buying next.  :-)

Three cheers for Rode!

Ralf

[boojum]

I hope you go by the dealer and have a chat with the manager.  I am sure he would be interested to know how poorly you were treated, and how the mfr treated you. 

[digifish_music]

Bought a pair of NT-2As, a few weeks ago... When I mentioned that I had a few scratches on one of the two mics and if they were possibly a little delicate to handle, he also suggested he'd send me a new housing for the mic, also free of charge. I admit, I was floored.

Everything arrived today and there is no doubt here about the brand of the SDCs I'll be buying next.  :-)

Three cheers for Rode!

That's the effect of company philosophy, after talking to tech support about suspensions for an NT4 they sent me some for free so I could experiment. The 10 yr guarantee is also excellent. If for example you send a mic in with a dent they will fix it free of charge...I always look first in the rode catalogue for mics because they are customer focussed.

digifish