Topic: Ipod cracked display - UPDATE

[cheshirecat]

So my son got a job when he turned 16, saved up and bought a brand new shiny 60Gb Ipod w/ video.
3 weeks later, screen stops displaying.   Finally sent it back to Apple several weeks later on a Thursday, got same unit back on Saturday saying external force caused an internal crack in the screen.  Not covered, and entire warranty is void.

This is bullshit. There isn't a single scratch on the unit, but there is a crack inside, very slight. Kid swears he never dropped it or anything, and I believe him.  He got a Nomad Jukebox a couple of years ago and it lasted 1 day before he dropped it and cracked the screen, so he was real careful with the Ipod...

IMO, this problem seems similar to the Nano issue, only w/ the bigger units.

Apple support, imo, completely sucks and they don't give a shit.  They offer no repair option, just total replacement of their flimsy product.  Guy was reading off a standard response sheet it seemed.

Never again. Wish there was something I could do.  Anyone else have a problem w/ their Ipod screens ?

/Ken

You should hunt around on google.  Ipods are very simple inside, ony 4 or 5 component parts, and most if not all the parts are readily available.  If you're somewhat handy you should be able to swap the screen without a big hassle, I've done it before for my friends G3 ipod.

[scb]

Apple is starting to do its customers right.

they've actually been ranked at the top (or close to the top) for a *long* time when it comes to customer service

[scb]

So my son got a job when he turned 16, saved up and bought a brand new shiny 60Gb Ipod w/ video.
3 weeks later, screen stops displaying.   Finally sent it back to Apple several weeks later on a Thursday, got same unit back on Saturday saying external force caused an internal crack in the screen.  Not covered, and entire warranty is void.

This is bullshit. There isn't a single scratch on the unit, but there is a crack inside, very slight. Kid swears he never dropped it or anything, and I believe him.  He got a Nomad Jukebox a couple of years ago and it lasted 1 day before he dropped it and cracked the screen, so he was real careful with the Ipod...

/Ken

did you fight that at all?  i would have sent it back again

[KenH]

So my son got a job when he turned 16, saved up and bought a brand new shiny 60Gb Ipod w/ video.
3 weeks later, screen stops displaying.   Finally sent it back to Apple several weeks later on a Thursday, got same unit back on Saturday saying external force caused an internal crack in the screen.  Not covered, and entire warranty is void.

This is bullshit. There isn't a single scratch on the unit, but there is a crack inside, very slight. Kid swears he never dropped it or anything, and I believe him.  He got a Nomad Jukebox a couple of years ago and it lasted 1 day before he dropped it and cracked the screen, so he was real careful with the Ipod...

/Ken

did you fight that at all?  i would have sent it back again

Yep, I asked to speak to a supervisor, but he could read the standard reply sheet well.
Next, gonna try IPodRESQ.com...

/Ken

[tscales]

or...

http://fastmac.com/lcdscreen.php

[KenH]

or...

http://fastmac.com/lcdscreen.php

Thanks for the pointer.  Do you recommend this and/or know anyone who's used em ?

/Ken