Welcome!
Maybe you could tell us the story about the phantom power? The product was promoted as having 48v phantom (be happy to provide you with photos and links if there is any doubt). It wasn't until people started actually measuring the units in the field that we found that it didn't. So I'm sure there is a story...
I saw this warning was recently added to your website. Oddly, there was no mention of it in the actual product packaging.
*In very rare cases, damage to your equipment may occur as a result of using a level of phantom power that is different from the manufacturer’s specified requirement. Please verify operating requirements with your microphone’s manufacturer. M-Audio is not responsible for any damage to your MicroTrack 24/96, microphone, or other equipment which may be caused by a phantom power mismatch.