bugs, bugs, more bugs, and horrible customer service
i posted to a peak list about some specific bugs that i could reproduce every time. i wasn't the only one who encountered the bugs either. but i was told by steve berkley (the B in BIAS, makers of peak, is Berkley) that i was only causing trouble on his list by making up lies about his product
of course, a month later he released a patch targeting the specific problem i was having...