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Author Topic: A++ for Avantone Customer Service.  (Read 3073 times)

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Offline ScoobieKW

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A++ for Avantone Customer Service.
« on: July 25, 2012, 01:05:26 PM »
I've an old, well loved set of Avantone BSC1 mics, that Busman modded. They've been my goto mics since I bought them in the yardsale last year. Love them.

The brass ring holding the screen in place came loose on an Omni capsule. So I contacted Avantone about a repair.

Next day response, "Give us your address and we'll send you a new capsule, free. No need to return the old one."

Thanks to Glen at Avantone for great customer service.
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Busman BSC1, AT853 (O,C),KAM i2 Chuck Mod (C), Nak 300 (C),
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Offline bryonsos

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Re: A++ for Avantone Customer Service.
« Reply #1 on: July 25, 2012, 03:52:06 PM »
They'll send you replacement O-rings for the mounts too. Great company, great mics!
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Offline fleish

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Re: A++ for Avantone Customer Service.
« Reply #2 on: July 25, 2012, 04:08:09 PM »
It's great to hear stories like this. ADK is the same way.

Oh and when I first scanned the subject I thought "here we go with another :zoomie1: thread" :P
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Offline ScoobieKW

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Re: A++ for Avantone Customer Service.
« Reply #3 on: July 25, 2012, 04:48:15 PM »
Quote from: fleish on July 25, 2012, 04:08:09 PM
Oh and when I first scanned the subject I thought "here we go with another :zoomie1: thread" :P

 ;D Almost added a few more +'s for extra specialness.  ;D
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Busman BSC1, AT853 (O,C),KAM i2 Chuck Mod (C), Nak 300 (C),
M10, UA-5, US-1800, Presonus Firepod

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Offline newscane

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Re: A++ for Avantone Customer Service.
« Reply #4 on: July 25, 2012, 11:38:39 PM »
Quote from: bryonsos on July 25, 2012, 03:52:06 PM
They'll send you replacement O-rings for the mounts too. Great company, great mics!
Hadn't thought about going that route for the O-rings.  I just picked up some #17 O-rings at Home Depot.  About $2.50 for a pack of 10, they do the job...
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Offline ScoobieKW

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Re: A++ for Avantone Customer Service.
« Reply #5 on: July 26, 2012, 02:24:12 AM »
Quote from: newscane on July 25, 2012, 11:38:39 PM
Quote from: bryonsos on July 25, 2012, 03:52:06 PM
They'll send you replacement O-rings for the mounts too. Great company, great mics!
Hadn't thought about going that route for the O-rings.  I just picked up some #17 O-rings at Home Depot.  About $2.50 for a pack of 10, they do the job...

This ^^^^
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Busman BSC1, AT853 (O,C),KAM i2 Chuck Mod (C), Nak 300 (C),
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Offline deadheadcorey

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Re: A++ for Avantone Customer Service.
« Reply #6 on: July 28, 2012, 03:30:51 AM »
whats the number you called, my omni and card caps got lost while in a moving transition?
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Offline bryonsos

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Re: A++ for Avantone Customer Service.
« Reply #7 on: July 28, 2012, 05:43:16 AM »
Quote from: deadheadcorey on July 28, 2012, 03:30:51 AM
whats the number you called, my omni and card caps got lost while in a moving transition?

http://www.avantonepro.com/contact.php
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Mics: 3 Zigma Chi HA-FX (COL-251, c, h, o-d, o-f) / Avenson STO-2 / Countryman B3s
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Offline Brian Skalinder

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Re: A++ for Avantone Customer Service.
« Reply #8 on: July 28, 2012, 12:21:43 PM »
Quote from: deadheadcorey on July 28, 2012, 03:30:51 AM
whats the number you called, my omni and card caps got lost while in a moving transition?

If you lost them, you should buy new ones.
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