Called Thomas Distributing (http://thomasdistributing.com/shop/-maha-powerex-96-volt-230mah-nimh-rechargeable-batterybr1-battery-pack-p-505.html?SP_id=&osCsid=jjt1iuq58difh479lee0a568i2) today about a Maha Powerex 9.6v NiMH (overvoltage 9v) I bought from them which now appears sort of melted as if it overheated. The case is slightly distorted around the internal bit like heatshrink rather than smooth.
I told the human who immediately answered the phone about the appearance and that it works fine but I figured I better give them a call to check. The guy asked me when I bought it (last summer) and what my name, phone number and zipcode were. Said they have a year warranty and a new one would be on it's way this afternoon. No questions asked.
I'm very impressed. Thomas gets my repeat business for sure!
Good to hear, I just sent back a battery that is under warranty but have not heard from them yet.
and just like that a ring at my door.. Brand new battery!!!
Thomas Distributors for life!
buy all my rechargeable batteries from them. Had problems in the past and they were always quick to fix the problem.
+T
well if you do ever have a problem with them, please give me a chance. I work at a company called Professional Sound Services in NYC. We sell, rent, and service all audio equipment for the film industry. You call look us up at www.pro-sound.com. I have a good relationship with the following people of this site who can give you a good reference: T.J., jmerin, nolafishwater, tonedeaf, and secondskin. I have offered these members free shipping and I will over the same you.
thanks for the opportunity in advanced.
justin
Justin is GREAT PEEPS ;)
Another big thumbs up for Thomas D... I've been dealing with them for a few years now and they have always backed their products well. Since switching to low discharge cells, I haven't had a failure, but when I used to using the mimh regular cells, they would always honor their warranty. They even arranged for a charger to be exchanged after it exhibited flakey behavior. They took my work for the intermittent problem.
They operate in Illinois, where I am, and there's a guy there named Eugene who is part owner. He'll talk to you and steer you right.