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Gear / Technical Help => Ask The Tapers => Topic started by: waltmon on December 20, 2004, 10:28:09 PM

Title: ad2k+ service....
Post by: waltmon on December 20, 2004, 10:28:09 PM
     Damaged my input power jack....( 4 pin xlr mounted on unit.....)  Anyone have an idea who does service?     Paul at pro-digi in Broomall Pa said he could do it....just wonder who others sent their units to for repair

                                                    Walt of the VA Contingency
Title: Re: ad2k+ service....
Post by: Chris K on December 20, 2004, 11:04:02 PM
benchmark wont help?

paul at pr-digital can fix anything so long as there are schematics and parts available.

good luck
Title: Re: ad2k+ service....
Post by: wbrisette on December 22, 2004, 06:30:24 AM
Quote from: waltmon on December 20, 2004, 10:28:09 PM
     Damaged my input power jack....( 4 pin xlr mounted on unit.....)  Anyone have an idea who does service?     Paul at pro-digi in Broomall Pa said he could do it....just wonder who others sent their units to for repair

Check with Benchmark. They should still have the parts for this and will do the work. Paul is pretty much the "man" when it comes to these things as you have already found out.

Like the Apogee AD1K, Benchmark's AD2K+ has some circuitry that they can no longer get, so some things might not be able to be repaired. However, the power input jack is pretty common, so it shouldn't be a factor.

Wayne
Title: Re: ad2k+ service....
Post by: marc0789 on December 22, 2004, 09:39:06 AM
Quote from: waltmon on December 20, 2004, 10:28:09 PM
     Damaged my input power jack....( 4 pin xlr mounted on unit.....)  Anyone have an idea who does service?     Paul at pro-digi in Broomall Pa said he could do it....just wonder who others sent their units to for repair

                                                    Walt of the VA Contingency

unless I'm mistaken, those things have a five year warranty on parts and service. call benchmark.
Title: Re: ad2k+ service....
Post by: EScott on December 22, 2004, 10:00:06 AM
"unless I'm mistaken, those things have a five year warranty on parts and service. call benchmark."

Exactly.  I don't understand how Benchmark could not support the product.  You may want to contact whatever distributor the unit was purchased through as well.
Title: Re: ad2k+ service....
Post by: waltmon on February 10, 2005, 07:55:40 PM
Benchmark replaced the power jack, and bench tested the unit free of charge......thanks