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Gear / Technical Help => Microphones & Setup => Topic started by: beanstalk on April 13, 2007, 04:18:49 PM

Title: AKG Parts department issue USA
Post by: beanstalk on April 13, 2007, 04:18:49 PM
Anyone ever have an issues with getting stuff from AKG parts deparment USA? How about customer service?
Title: Re: AKG Parts department issue USA
Post by: musicsherlock on April 15, 2007, 11:45:26 AM
i've been trying (albeit sporatically) to obtain a retaining ring for my 451 for months...poor service in my book...do a search...should be plenty of similar threads...

whatcha lookin' for?
Title: Re: AKG Parts department issue USA
Post by: Sanjay on April 15, 2007, 12:00:45 PM
no response to my inquiries about a c426 windscreen.

i already thought they sucked, but sometimes you have no choice.
Title: Re: AKG Parts department issue USA
Post by: beanstalk on April 15, 2007, 02:37:08 PM
I've trying to get an outer ring for my h-85 shock mount for over 3 months.. I've called 5 times and been given the run around. 3 times they've told me it would be at house in 3 days. Twice it was in stock and then when I called after not getting they said it was back ordered. Worst customer service ever...
Title: Re: AKG Parts department issue USA
Post by: F.O.Bean on April 15, 2007, 02:41:04 PM
Quote from: beanstalk on April 15, 2007, 02:37:08 PM
I've trying to get an outer ring for my h-85 shock mount for over 3 months.. I've called 5 times and been given the run around. 3 times they've told me it would be at house in 3 days. Twice it was in stock and then when I called after not getting they said it was back ordered. Worst customer service ever...

that is VERY poor customer service IMO

Thank god I have never had to use them for anything.......BTW, how much is a new shock?
Title: Re: AKG Parts department issue USA
Post by: beanstalk on April 15, 2007, 06:41:51 PM
Quote from: Bean on April 15, 2007, 02:41:04 PM
Quote from: beanstalk on April 15, 2007, 02:37:08 PM
I've trying to get an outer ring for my h-85 shock mount for over 3 months.. I've called 5 times and been given the run around. 3 times they've told me it would be at house in 3 days. Twice it was in stock and then when I called after not getting they said it was back ordered. Worst customer service ever...

that is VERY poor customer service IMO

Thank god I have never had to use them for anything.......BTW, how much is a new shock?

H-85 runs around $100-120 a piece depending on where you get it. The outer ring which is what I need is $11.00